Experience

theITSupportCenter, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Account Representative

  • Apr 2023 - Present

  • Research potential clients to compile a call stack • Persuade prospects to buy by demonstrating how services meet their needs • Organize agenda report to ensure all necessary tasks are completed • Research potential clients to compile a call stack • Persuade prospects to buy by demonstrating how services meet their needs • Organize agenda report to ensure all necessary tasks are completed



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Associate

  • Jun 2019 - Mar 2023

  • Answer phone calls from customers to perform software and hardware troubleshooting on smartphones, tablets, computers, and smartwatches • Ask probing questions, analyze the available information, isolate the issue, and provide a path to resolution, while constantly emphasizing customer satisfaction • Was a top-level, base advisor, for one year, before being promoted to senior advisor • Maintained high call metrics and continued to be ranked as a top-level senior advisor • Serve as a mentor for new hires going through the training program Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • May 2015 - Oct 2017

  Worked in the Electronics department & Garden Centre • Itemize and total customer merchandise at checkout counter using cash register, and accept cash or charge card for purchases • Answer customers' questions about merchandise and advise customers on merchandise selection • Upsell product protection plan when possible Worked in the Electronics department & Garden Centre • Itemize and total customer merchandise at checkout counter using cash register, and accept cash or charge card for purchases • Answer customers' questions about merchandise and advise customers on merchandise selection • Upsell product protection plan when possible



Greenwood Air Cadet Summer Training Centre

• Staff Cadet

  • Jul 2013 - Aug 2013

  • Instruct classes of 25-50 young teenagers on sports and fitness • Plan and execute lesson plans • Organize physical activities • Supervise sporting events and circuits • Instruct classes of 25-50 young teenagers on sports and fitness • Plan and execute lesson plans • Organize physical activities • Supervise sporting events and circuits