• Aug 2022 - Present

• Mar 2022 - Aug 2022

Account and Partner Manager

• Aug 2019 - Jan 2022

Vonage is a leading global cloud communications provider. Offering flexible and scalable voice, messaging, video, and data capabilities across Unified Communications, Contact Centres, and Communications APIs. Project lead on European expansion, Partner Programme and Wholesale Programme Key Account Management Exceeded sales targets 6 Quarters in a row Customer Service/Sales liaison IKB ambassador Micro SMB and Mid-market inside business sales for UK/EMEA Account Development Maximizing revenue from each customer engagement Channel sales through partners, resellers, and distributors Development and Delivery of Customer Experience Developed and implemented Sales and Product Training Show less

Global customer experience agent

• Jun 2018 - Jul 2019

eBay Inc. is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. 121 Customer issue investigation and resolution Partner and team training and business development Metrics monitoring and development for core sales and customer service Analytics Pilot program lead account management eBay Inc. is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. 121 Customer issue investigation and resolution Partner and team training and business development Metrics monitoring and development for core sales and customer service Analytics Pilot program lead account management

Department Manager

• Sep 2013 - Dec 2017

Massimo Dutti is a Spanish fabrics and company specializing in cashmere and wool products, established in 1985. It is an owned Spanish company. The company employs over 10,000 people internationally. As a higher-end brand within Inditex, it is more associated with the masstige market. Opened the first national/flagship Store in Dublin, Ireland Developed new systems and procedures to organise the new flagship store Team Hiring, training and developing with in-depth talent management Meeting and exceeding all key KPI targets, sales targets, conversion rates Implemented my personalised customer service training guide in-store upon request Developed stockroom procedures. HR adminstration Schedules, payroll, tills closing, weekly paperwork, stocktake, trade reporting Visual merchandising, international HR and window dressing in store Show less

Assistant Manager

• Aug 2011 - Aug 2013

Superdry is a fashion chain for men & women blending vintage Americana with Japanese & British inspirations. Developed many new systems and procedures to organise and streamline the inner workings of the store Hiring, training, and developing staff with in-depth talent management Meeting and exceeding Key performance KPI targets, sales targets, conversion rates Implemented my customer service training guide in-store Reorganised stockrooms policies and procedures, reduced stock loss by 20% Doubled instore Sales from €2 million to €4 million in 2 years HR admin Schedules, payroll, tills cashing, weekly paperwork, stocktake, trade reporting Worked closely with area VM and area window dresser in store Show less

Manager

• Oct 2007 - Mar 2011

The Rockport Group is an American shoe manufacturer based in Newton, Massachusetts. Brands include Aravon, Dunham and Rockport, and the Rockport Cobb Hill Collection. Founded in Marlborough, Massachusetts in 1971, the company produces footwear that is available in various retail channels in more than 60 countries worldwide. During my tenure, the company was owned by Adidas Coordinated the opening of the first store in Dublin and the first store outside of the US Developed paperwork policies and procedures, as well as a customer service and sales training guide Meet KPI’s: sales targets, conversion rates, mystery shopper reports, stock loss and personal targets, competitor checks Stock orders, customer orders, stock takes, end-of-season returns. Product training, staff training, staff reviews, disciplinary actions Store administration Show less

Sales Associate

• Sep 2005 - Sep 2007

Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. Founded in Rome in 1925, Fendi is known for its fur and fur accessories, and for its leather goods. Fendi is a brand under the LVMH Group. Provided and ensured excellent customer service levels I assisted in the training and overview of new staff in an environment that demands superior service, attention, and discretion Managed visual merchandising in-store Stock Management: adjustments, transfers, restocking of the store and orders Administration and the end of day sales figures Responsible for product repairs and general housekeeping Show less