Lead User Experience Researcher

• Aug 2023 - Present

Senior User Experience Researcher

• Feb 2023 - Aug 2023

User Experience Researcher

• Feb 2022 - Feb 2023

Mixed Methods UX Researcher

• Mar 2021 - Feb 2022

As a member of the Facebook App Monetization team, I focus on supporting positive business growth via the Facebook Pages product. • Lead mixed-methods exploratory and evaluative research end-to-end in order to ensure critical company metric goals are maintained and unique value is achieved for users • Collaborate with multiple product teams of 100+ cross functional partners • Socialize research from early planning stages through sharing results in order to align the product team on endeavors and build excitement for insights • Delegate work to and manage vendors in order to ensure as many research questions are answered for the product team as possible each half • Collaborate on long-term team strategy documents and roadmapping to ensure team priorities are effectively aligned cross-functionally each half • Co-leader of a biweekly Crit where researchers can present study materials to gain feedback from others or lead trainings to uplevel fellow colleagues' experience in study design, methods, research tools, and more • Member of a review team that assesses research deliverables to ensure critical context is included and offer suggestions to improve visuals, narrative, and communication of insights for maximum impact • Member of the team’s Community Committee that plans team-building activities, presentations for educational topics, and social events to foster a positive culture Show less

Lead UX Researcher

• Aug 2020 - Jan 2021

In addition to collaborating on UX studies and maintaining many of the same responsibilities under my former title, as the Lead Researcher I oversee a team of 8 researchers.• Reviewed team bandwidth and assigned researchers to projects • Assisted with project scoping, timeline development, and managing client expectations• Hired and trained new researchers in company procedures and UX practices • Had weekly one-on-ones with researchers to check in on projects, team morale, and review goals• Hosted team-wide meetings twice a week to provide project updates and reassign staff as needed to projects that require more assistance• Collaborated on in-house professional development to help the team sharpen their skills • Developed a coworker appreciation program so that each month the team can recognize contributions of fellow employees • Contributed to project management, analysis, and presentation best practices to ensure the team is delivering high quality deliverables to clients • Delegated and assisted with general operations, office management, and archival processes Show less

UX Researcher

• Jun 2019 - Aug 2020

I lead and assist on both unmoderated and moderated UX studies to provide actionable recommendations and insights to clients from various industries.• Led research teams and collaborated across 5-10 projects simultaneously • Assisted with project scoping and effectively manage timelines • Recruited and scheduled participants, ranging from general consumers to niche professionals • Drafted screeners and study scripts keeping client participant targets and research goals in mind• Programed and fielded unmoderated studies across multiple countries• Conducted both structured and unstructured moderated user interviews • Performed various qualitative coding and quantitative statistical analyses • Developed thorough reports and delivered readouts that convey important insights and actionable next-steps for clients and stakeholders• Client industries include large tech., financial, social media, telecommunications, entertainment, etc. Show less

Research Program Coordinator

• Aug 2016 - Jun 2019

Simultaneously managed five, large projects in over 90 schools that focus on improving school climate and teacher professional development programs, in addition to promoting positive behavioral changes for students demonstrating aggressive tendencies. Created and maintained tracking documents that convey critical project information regarding overall progress, data completion rates, program adjustments or errors, and upcoming actions needed in order to effectively meet project goals and deadlines. Collaborated with contracted practitioners, as well as participating school administrators, teachers, and families to build a thorough data collection schedule that guaranteed project requirements are achieved. Recruited, trained, and supervised research staff to ensure that all associates reliably conduct and complete all necessary assessments. Created research reports that conveyed project discoveries and possible implications or suggestions for practice in order to generate optimal outcomes for staff, schools, and the communities they serve. Show less

Research Assistant

• Aug 2015 - Aug 2016

Conducted community outreach and discussed program interventions in order to recruit students, parents, and teachers through qualifying and assessing participants' needs, and effectively aligning these with project requirements. Planned and administered observations and data collection with research participants to gather information that allowed for project assessment. Entered, cleaned, and analyzed survey and observational data in order to assess the influence project interventions had on targeted variables of interest. Show less

Research Assistant

• Sep 2014 - Jul 2015

Utilized qualitative research methods to create an observational code that measured implementation fidelity and quality in order to assess if professional development models were delivered in an optimal manner that actually achieved intended goals. Observed and selected footage that demonstrated positive teacher-student interactions for an online, professional development course that taught effective relational and instructional methods to teachers. Led and administered teacher interviews in order to gain constructive feedback regarding the course in order to further refine the product for the desired consumer group. Show less

Research Assistant

• May 2013 - May 2014

Conducted several cognitive tests on participants (ages 18+) for two hour time frames as part of a longitudinal research study. Entered and checked data for accuracy using Excel. Performed literature searches for research projects and papers. Answered telephone calls, scheduled appointments, and greeted participants upon arrival. Conducted several cognitive tests on participants (ages 18+) for two hour time frames as part of a longitudinal research study. Entered and checked data for accuracy using Excel. Performed literature searches for research projects and papers. Answered telephone calls, scheduled appointments, and greeted participants upon arrival.

Summer Camp Leader

• May 2011 - Aug 2012

Attended to and organized activities for 20+ children (ages 7-10) on daily, summer camp field trips. Was certified in CPR and First Aid to care for children in emergency situations. Often met with parents to discuss any concerns, behavioral incidents, or to collaborate on ways the camp staff could better support their child or children on a daily basis. Attended to and organized activities for 20+ children (ages 7-10) on daily, summer camp field trips. Was certified in CPR and First Aid to care for children in emergency situations. Often met with parents to discuss any concerns, behavioral incidents, or to collaborate on ways the camp staff could better support their child or children on a daily basis.