Experience

Diversified Ophthalmics, Inc., MidSouth Premier Ophthalmics, Inc., Firestone Optics, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2010 - Present

  The primary account contact for the spectacle laboratory. Advise accounts on material and lens selection for patients, as well as receive and process frame shipments and new orders. Head of the spoilage accountability team for customer service, and track all reoccurring spoilage to find patterns and solutions. Also responsible for the maintenance of all ophthalmic lens banks. The primary account contact for the spectacle laboratory. Advise accounts on material and lens selection for patients, as well as receive and process frame shipments and new orders. Head of the spoilage accountability team for customer service, and track all reoccurring spoilage to find patterns and solutions. Also responsible for the maintenance of all ophthalmic lens banks.



AAA

• Consumer Services
• 700 & Above Employee

• Customer Service Representative / Corporate Travel Arranger

  • Jun 2001 - Apr 2010

  Total of 9 years customer service.-3 years front desk support; 4 years call center; 2 years corporate travel booking. Total of 9 years customer service.-3 years front desk support; 4 years call center; 2 years corporate travel booking.