Experience

Enpol LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Manager

  • Jan 2017 - Present

  ➢ Reports to Vice President of Distribution➢ Manage problem shipments within the logistics department ➢ Ship truckload shipments (freight lists, schedule shipments, shipment documents) ➢ Schedule and confirm shipments with shippers➢ Backup manage freight sheets, folders, and checklists for all truckload shipments and bulk truck shipments➢ Track incoming rates for new truckload and bulk shipments➢ Negotiate rates for shipments➢ Request rates quotes for potential orders ➢ Backup to Logistics Manager and Compounding/Distribution Logistics Manager➢ Check shipments daily to maintain scheduled pick up and deliveries

• Logistics Coordinator

  • Sep 2015 - Jan 2017

  ➢ Reports to Office Manager➢ Backup manage freight sheets, folders, and checklists for all truckload shipments and bulk truck shipments➢ Ship truckload shipments (freight lists, schedule shipments, shipment documents) ➢ Set up new online railcar tracking system.➢ Schedule and confirm shipments with shippers.➢ Track incoming rates for new truckload and bulk shipments➢ Negotiate rates for shipments➢ Request rates quotes for potential orders ➢ Backup to Logistics Manager and Compounding/Distribution Logistics Manager➢ Check shipments daily to maintain scheduled pick up and deliveries



Thornton & Company, Inc.

• Lead Customer Service / Logistics Personnel

  • Apr 2012 - Sep 2015

  ➢ Act as point of contact for Product Managers, Sales Representatives and customers addressing all needs, which include handling escalated issues that arise. ➢ Accurately and expediently process requests for bulk trucks and truckloads. ➢ Communicate and coordinate with all carriers to ensure customer’s needs are met. ➢ Compile and negotiate freight rates from carriers in order to maximize profit margin. ➢ Responsible for inventory system accuracy while updating incoming sales orders and allocations. ➢ Submit packaging and warehouse transfer requests. ➢ Address all incoming logistical customer requests while responsible for designated customer service email box. ➢ Disposition railcars by entering purchase orders with suppliers. ➢ Follow-up and implement corrective action when product rejections or quality issues arise. ➢ Train incoming Customer Service Reps. in web based inventory system and customer handling skills. ➢ Monitor workload of trainee and assist with new situations.



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2009 - Apr 2012

  ➢ Provided superior Customer Service while exceeding expectations for current role. ➢ Analyzed a customer’s problem, determine the solution and execute it. ➢ Achieved 100% underwriting consistently in 2010 and 2011. ➢ Created and shared multiple tools for improving team consistency. ➢ Analyzed trends in team Quality scores, identified possible causes and provided solutions while prioritizing based on the needs of the company. ➢ Complex data entry and work order processing. Retrieved documents from archived data system. ➢ Responsible for taking unit meeting minutes and assisted in meeting facilitation. ➢ Expert in Auto, Homeowners, New Business, Internet, Non-Qualifying policies/product lines. ➢ Provided support for three months to the Customer Loyalty Team during an Internship to outreach to potentially dissatisfied and concerned customers. ➢ Contacted policy holders with upcoming renewals to confirm renewal and offer to review policy.



Community Solutions, Inc. (CSI)

• United States
• Individual and Family Services
• 100 - 200 Employee

• Human Services Specialist

  • Dec 2008 - Nov 2009

  ➢ Accountable for client supervision and follow up on daily compliance. ➢ Implemented agency policies for safety and security of clients, co-workers and the general public. ➢ Completed intake paperwork and assist in client orientation as assigned. ➢ Documented all shift activities and incidents in log. ➢ Responded to client and program crises and report incidents to supervisor as detailed in program incident reporting procedures. ➢ Assisted clients develop strong employer relationships. ➢ Reported daily to management on status of client progression and adherence.



ESPN

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Assistant Operations Coordinator

  • Jun 2005 - Aug 2006

  ➢ Coordinated logistics for “50/50” Sports Center Show. ➢ Designed master schedule for organizing shipment of studio sets and other equipment cross country. ➢ Finalized travel arrangements for ESPN state and freelance crews. ➢ Distributed daily event schedules to senior production team. ➢ Prepared documents summarizing current event status for meetings. ➢ Act as point of contact between fifty venues and coordinating producers. ➢ Prioritized and resolved any interruption in operations.