Multi-Family Coordinator

• Nov 2018 - Present

Management Assistant

• May 2018 - Nov 2018

Occupancy Compliance Specialist

• May 2017 - May 2018

Resort Training Manager

• Jan 2015 - Jun 2017

Official “first face” new associates see with the companyConsistently maintain a positive attitude & promote a positive atmosphereHelp to plan & execute large scale associate appreciation eventsCreate & teach onboarding, skill-based & managerial classesFacilitate & plan the teaching of courses by outside instructorsMaintain records of associate class complianceHelp departments to create, grow & update their individual training programsMarketing available training programs to associates & managersCreate & maintain a training schedule of multiple classesAdvise managers & associates on a myriad of professional topicsRun annual resort-wide donation driveSchedule & coordinate local volunteer opportunities with organizations such as Habitat for HumanityHead up associate of the month recognition programAssisted in creation of an entire new training program for the resort’s banquet departmentCreated multiple culture piecesCreated an improved evaluation for training classesCreated company-wide training videosCreated & appeared in recruitment videos Show less

Housekeeping Training Lead Supervisor

• May 2014 - Jan 2015

Provided on the job training to housekeeping associates including line level associates & supervisorsSupervised individual floors & entire sections of the resort, including supervising room attendants & supervisors, cleaning, inspecting & turning rooms, & completing paperworkSolved guest issues, and provided compensation when necessaryActed as manager on duty for housekeeping, during late shiftsCreated training materials for both the rooms & common area divisions of the housekeeping departmentUpdated & created SOPs for both divisions of the housekeeping departmentMediated associate conflictAssisted in solving housekeeping related issues with every department within the resortCreated & applied wall decorations outside of the housekeeping officeWorked as department admin in the housekeeping office, completing planning, paperwork & other general duties to keep the office & department running effectively & efficientlyInterviewed potential new housekeeping associatesExecuted disciplinary action Show less

Housekeeping Training Supervisor

• Jan 2014 - May 2014

Room Attendant

• Aug 2013 - Jan 2014

Editor

• Aug 2012 - May 2013

Planned, assigned, edited & published a monthly magazineWorked under short deadlinesHired, trained & managed freelance photographers & writersDesigned new concepts for photo section of print magazinePlanned & ran local events & formed relationships with local businesses

Multimedia Producer

• May 2012 - Aug 2012

Took photos at local events, wrote local entertainment news stories, managed freelancers including assigning them to take photos at local events.

Community Assistant

• Sep 2010 - May 2011

Drove residents back and forth between the apartment complex and the Bowling Green University campus in a ten passenger van, cleaned the common areas of the apartment complex. Drove residents back and forth between the apartment complex and the Bowling Green University campus in a ten passenger van, cleaned the common areas of the apartment complex.

Desk Clerk

• Jan 2010 - May 2011

Answer phones, help residents of Bowling Green State University residence halls as well as guests and visitors, inventory. Answer phones, help residents of Bowling Green State University residence halls as well as guests and visitors, inventory.

Leasing Consultant

• Jun 2010 - Sep 2010

Leased apartments & townhomes Worked as an administrative assistant completing organizational tasks Helped community residents with issues Assisted in managing front office of multiple properties Interacted with a wide array of personalities & situations Leased apartments & townhomes Worked as an administrative assistant completing organizational tasks Helped community residents with issues Assisted in managing front office of multiple properties Interacted with a wide array of personalities & situations

Media Intern

• Jun 2009 - Aug 2009

Took photos, shot and edited video, did page layout for weekly magazine. Took photos, shot and edited video, did page layout for weekly magazine.