Experience

Softbase Systems

• United States
• Software Development
• 1 - 100 Employee

• Manager of Support

  • Aug 2022 - Present

  Lead a team to support Softbase DMS software application by providing customer support, training, QA, reporting, and documentation while modeling exceptional customer service. Lead a team to support Softbase DMS software application by providing customer support, training, QA, reporting, and documentation while modeling exceptional customer service.



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Technical Support Consultant

  • Jun 2018 - Aug 2022

  Assist a variety of clients utilizing the FollowMyHealth consumer engagement platform as well as the Touchworks EHR application and Allscripts Practice Management program, providing technical assistance, training, product design input and feedback for the application. Assist a variety of clients utilizing the FollowMyHealth consumer engagement platform as well as the Touchworks EHR application and Allscripts Practice Management program, providing technical assistance, training, product design input and feedback for the application.



Karmak

• United States
• Software Development
• 100 - 200 Employee

• Accounting Support Analyst

  • Apr 2015 - Jun 2018

  Support accounting and inventory software for the heavy-duty trucking industry, including customer support, product QA and development, reporting, and testing. Also provide training and theory discussion to software users to optimize the application for their needs. Support accounting and inventory software for the heavy-duty trucking industry, including customer support, product QA and development, reporting, and testing. Also provide training and theory discussion to software users to optimize the application for their needs.



PetSmart

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Jun 2014 - Apr 2015

  Manage all facets of store operations, including customer service, inventory control, team development, and compliance with all policies. Perform all scheduling, budgeting and forecasting, recruitment and the hiring, development and evaluations, animal care, teaching and training, management of 50+ employees. Manage all facets of store operations, including customer service, inventory control, team development, and compliance with all policies. Perform all scheduling, budgeting and forecasting, recruitment and the hiring, development and evaluations, animal care, teaching and training, management of 50+ employees.



Walmart

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Feb 2011 - May 2014

  Oversee operations of store, drive sales and profit through effective merchandising and budgeting, resolve customer complaints and model exceptional customer service, supervise and direct a large number of direct reports including hiring and termination, provide training and development for associates, ensure compliance with all policies, assist with asset protection, maintain store in-stock and presentation standards, implement company initiatives, other duties as required by daily priorities Oversee operations of store, drive sales and profit through effective merchandising and budgeting, resolve customer complaints and model exceptional customer service, supervise and direct a large number of direct reports including hiring and termination, provide training and development for associates, ensure compliance with all policies, assist with asset protection, maintain store in-stock and presentation standards, implement company initiatives, other duties as required by daily priorities



Security Finance

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2009 - Feb 2011

  Responsibilities included processing and approving loans up to specified amounts, performing loan renewals and encouraging customer retention, performing collection work on loans both in office and via the field, filing paperwork and monitoring compliance, forecasting profits and losses monthly with guidance, and other tasks as needed Responsibilities included processing and approving loans up to specified amounts, performing loan renewals and encouraging customer retention, performing collection work on loans both in office and via the field, filing paperwork and monitoring compliance, forecasting profits and losses monthly with guidance, and other tasks as needed



Blackburn College

• Higher Education
• 200 - 300 Employee

• Representative Assistant

  • Aug 2005 - May 2009

  Establish and maintain relationships with prospective students, perform mass mailings, data entry, proofread and create documents, conduct campus tours, act as phone operator on campus, and other duties as required Establish and maintain relationships with prospective students, perform mass mailings, data entry, proofread and create documents, conduct campus tours, act as phone operator on campus, and other duties as required