Experience

Keller Williams Realty Devon Wayne

• United States
• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Mar 2021 - Present



Plexus Media

• Account Manager

  • Oct 2019 - Mar 2021



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Back Office Operations Team Lead

  • Oct 2018 - Oct 2019

  Durango, Colorado Team Lead for the Back Office operations teams of BETA, Equipment Sales, and Account Management Services. Work in collaboration with the senior leadership team and Integrated Payments Operations Analysts Utilize in-depth knowledge of Integrated Payment platforms, products and services to deliver positive results Partner with teams and their leadership in the improvement and development of Customer Support’s Knowledge Base Provide guidance and resolutions for support… Show more Team Lead for the Back Office operations teams of BETA, Equipment Sales, and Account Management Services. Work in collaboration with the senior leadership team and Integrated Payments Operations Analysts Utilize in-depth knowledge of Integrated Payment platforms, products and services to deliver positive results Partner with teams and their leadership in the improvement and development of Customer Support’s Knowledge Base Provide guidance and resolutions for support departments assisting accounts converted to Integrated Payments Continually work to alleviate merchant escalations including website reporting, invoice billing and account clarifications Identify and develop strong relationships with business partners including other departments, vendors and merchants to draw alignment with mutual team strategies and goals Monitors advisors' daily activities and assigns special projects as needed. Available for questions and assistance to advisors as well as handling escalations. Determined, implemented, and coaches on metrics for all teams and individuals in regards to professional growth and meeting company targets.

• Inbound Customer Service Team Lead

  • Jun 2018 - Oct 2018

  Durango

• Customer Care Associate

  • Jan 2018 - Jun 2018

  Durango, Colorado Daily responsibilities include receiving inbound customer calls and having the ability to answer routine inquiries regarding services, account information, basic funding and reconciliation inquiries and other general questions. Understands and performs walk-throughs for customers regarding multiple reporting platforms to decrease number in repeat call backs. Has the ability to determine when a customer needs to be routed to a different support team. Identifies the correct support team… Show more Daily responsibilities include receiving inbound customer calls and having the ability to answer routine inquiries regarding services, account information, basic funding and reconciliation inquiries and other general questions. Understands and performs walk-throughs for customers regarding multiple reporting platforms to decrease number in repeat call backs. Has the ability to determine when a customer needs to be routed to a different support team. Identifies the correct support team the customer needs to go to, transfers them with clear documentation of incident, customer concerns and contact information. Consistently maintain a high level of customer service performance based on quality assurance assessments. Exemplifies time management and organizational skills by resolving customer concerns during calls or immediately after they conclude. Create availability to assist in resolving tickets that are listed as open in the queue of customer submissions. A reliable source for leaders and management to assist in escalated instances. Ability to professionally address customers in confrontational situations and satisfy affairs. Tasks and projects are often delegated to for handling within and outside of the Inbound Customer Service department. Observed by higher level management on multiple occasions for call handling procedure. A relatable source to colleagues for information or working through customer problems together.



The Bellevue - RIR Management Services, LLC

• Tenant Services Coordinator

  • Sep 2016 - Jan 2018

  Greater Philadelphia Area Provides direct administrative support to Assistant General Manager and General Manager. Includes but is not limited to handling lease documents, legal correspondence, executed service contracts, monthly reports, payables. Assists team members with budget preparation. Monitors, approves and reconciles credit card purchases and requisition forms. Responsible for ensuring all invoices for the property are coded, reviewed by AGM and uploaded into Avid System. Prepares, distributes, and files… Show more Provides direct administrative support to Assistant General Manager and General Manager. Includes but is not limited to handling lease documents, legal correspondence, executed service contracts, monthly reports, payables. Assists team members with budget preparation. Monitors, approves and reconciles credit card purchases and requisition forms. Responsible for ensuring all invoices for the property are coded, reviewed by AGM and uploaded into Avid System. Prepares, distributes, and files monthly tenant rent statements. Enters tenant work order requests into work order system. Responsible for the maintaining and daily review of work order system and tenant service requests. Close completed work orders monthly and prepare work orders for monthly billing. Work with engineering staff to alleviate discrepancies and addresses in staff meetings. Responsible for assisting GM in planning and coordination of scheduled tenant events at the property. Draft contracts as requested by managers within 24-48 hours of the request for review by the manager. Distribute contracts and follow-up with the vendor for return of contract in a timely manner. Put together mandated contract package documents for review and signature by GM. Forward contracts to Group Manager for execution. Maintain contract tracker which includes contract dates and annual cost. Ensures Certificates of Insurance are maintained and updated on a regular basis for both Tenants and Contractors. Provide superior customer service to all tenants, clients, contractors and vendors at all times. Responsible for assisting GM in planning and coordination of scheduled tenant events at the property. Work with Manager and Engineering staff to plan an annual safety warden meeting. Assist in updating emergency procedures and all required documentation for the meeting. Show less



N Property Group

• Maintenance Coordinator

  • Dec 2015 - Aug 2016

  Greater Philadelphia Area Receive and schedule all day to day maintenance requests. Oversee maintenance team in completing all tasks, handing in all paperwork on time, and creating follow up work orders as necessary. Identify and purchase parts needed for repairs. Assist Director of Operations with all daily tasks. Schedule seasonal servicing of HVAC units, sprinkler and back-flow systems, and coordinate quarterly inspections of units. Assist in turning over of multiple apartments annually. Create maintenance… Show more Receive and schedule all day to day maintenance requests. Oversee maintenance team in completing all tasks, handing in all paperwork on time, and creating follow up work orders as necessary. Identify and purchase parts needed for repairs. Assist Director of Operations with all daily tasks. Schedule seasonal servicing of HVAC units, sprinkler and back-flow systems, and coordinate quarterly inspections of units. Assist in turning over of multiple apartments annually. Create maintenance request distribution system to improve number of work orders completed. Build and maintain strong relationships with third party vendors and also coordinate repairs with tenants. Communicate with tenants every step towards completion of a work order.

• Administrative Assistant

  • Apr 2015 - Aug 2016

  Greater Philadelphia Area The first line of communication for all residents and property owners. Showcase a professional manner through phone, email, and in-person inquiries. Assist all residents and clients to the best of ability then if necessary communicate any concerns with Property Manager until a resolution is reached. Understand Leasing and Property Management documents and be able to clearly articulate the terminology used to residents and property owners. Create and send out necessary letters/documents… Show more The first line of communication for all residents and property owners. Showcase a professional manner through phone, email, and in-person inquiries. Assist all residents and clients to the best of ability then if necessary communicate any concerns with Property Manager until a resolution is reached. Understand Leasing and Property Management documents and be able to clearly articulate the terminology used to residents and property owners. Create and send out necessary letters/documents to residents as needed. Build strong, trusting relationships with tenants, home owners, and third party contractors. Receive and create maintenance requests, submit to necessary parties, follow up and close out work orders. Work closely with the accounting department in recouping delinquencies. Helping tenants and co-signers understand ledgers and payment histories. Support Assistant Property Manager, Director of Operations, and Leasing Agents on a daily basis with all requests.



Equinox Management and Construction, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Senior Leasing Representative

  • Oct 2013 - Mar 2015

  Greater Philadelphia Area Manage rental applications, schedule & show properties. Prepare, review, and execute leasing documents. Collect all move in deposits from tenants. Coordinate the turn over of multiple units at once with the leasing team, in house maintenance team and third party contractors. Receive daily maintenance requests and deliver to maintenance coordinator then follow up with tenants. Track & collect rent payments, administer and follow up on late fees & utility payments. Maintain tenant… Show more Manage rental applications, schedule & show properties. Prepare, review, and execute leasing documents. Collect all move in deposits from tenants. Coordinate the turn over of multiple units at once with the leasing team, in house maintenance team and third party contractors. Receive daily maintenance requests and deliver to maintenance coordinator then follow up with tenants. Track & collect rent payments, administer and follow up on late fees & utility payments. Maintain tenant ledgers in tenant tracking software. Help tenants understand their payment histories. Perform daily office tasks. Assist with annual & routine building inspections. Give advice on property renovations to capture larger tenant base, interact with and coordinate duties for subcontractors on properties, create hard timelines and deadlines. Interact with owners, managers, and residents, build strong, trusting relationships with property owners and residents, respond to resident inquiries professionally and personally. Monitor market conditions

• PHA Specialist

  • Oct 2013 - Mar 2015

  Philadelphia, Pennsylvania Handle operations pertaining to PHA (formerly Section 8) housing as a certified PHA Landlord - tenant screening, showings, contracting Lease Agreements, collecting rent payments, scheduling inspections with residents and PHA, schedule and hold meetings with residents regarding rental payments, contact PHA regarding payment schedules, inspections, and resident inquiries.



RE/MAX Unlimited

• Real Estate
• 1 - 100 Employee

• Assistant Property Manager

  • Aug 2012 - Oct 2013

  Build strong relationships with landlords/tenants, vendors, state/township officials, etc. Schedule and attend home inspections. Create and execute repair orders. Filing and billing. Create Leases, Listing Agreements, Property Management Contracts, etc. Market properties online. Collect and document monthly rent payments. Assist broker with daily tasks.