Morcheid Dallali
Service Engineer at mobiletouch austria gmbh- Claim this Profile
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Arabic Native or bilingual proficiency
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German Professional working proficiency
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English Professional working proficiency
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French Elementary proficiency
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Slovak Elementary proficiency
Topline Score
Bio
Credentials
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Basic Vehicle Principle & Concepts
Volvo Trucks -
Building loyalty with angry Customers
Zahid Tractor -
C005/2 Customer Relationship
Volvo Trucks -
C006/2 Active Communication
Volvo Trucks -
C056/1 Essential Selling Skills
Volvo Trucks -
Dealing with Difficult Customers
Zahid Tractor -
Etiquette during business Meetings
Zahid Tractor -
Etiquette for excellent Customer service
Zahid Tractor -
Spare Parts Sales Training
Renault Trucks -
Technical Documentation Training
Mercedes-Benz AG -
Truck Mixers / Concrete Mixing Plants / Ice Plants - Handling of Spare Parts Documentation, Identification of Parts , Parts Numbers. Description of Parts.
SCHWING-Stetter
Experience
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mobiletouch austria gmbh
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Telecommunications
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1 - 100 Employee
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Service Engineer
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May 2021 - Present
(Samsung / Xiaomi ) Warranty Service and repairs (Samsung / Xiaomi ) Warranty Service and repairs
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Porsche Zentrum Wien-Liesing
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Austria
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Automotive
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1 - 100 Employee
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Garantiesachbearbeiter
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Dec 2017 - Nov 2019
● Preparation and entry of guarantee and goodwill contracts in the required systems. ● Processing of the bills taking into account the warranty guidelines and compliance with them. ● Labeling of the guarantee parts according to the manufacturer's specifications, storage and, if necessary, shipping of the parts on request. ● Checking the warranty orders and warranty statements for completeness. ● Processing of correspondence with the automobile manufacturer. ● Contacts for employees and manufacturers. Field of activity or industry: Audi, VW, Skoda, Siat Show less
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Zahid Tractor
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Saudi Arabia
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Machinery Manufacturing
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700 & Above Employee
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Parts & Service Sales Representative
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Dec 2011 - Aug 2013
● Pre & After Sales Technical Support for Clients & Products.● Responsible for the technical investigation of customer claims, by inspecting the technical problems on sitewhen necessary.● Performing root cause analysis.● Supporting in technical statements and communications to customers; interact with the different key actors todevelop these statements.● Provide on-site customer service support.● Provide technical solutions in non-standard claims.● Support the sales team in technical enquiries regarding products, and preparation of new technicaldocumentation in coordination with Headquarters.● Follow up as necessary to ensure customer satisfaction.● Preparing technical reports for head office.● Travelling availability: On-site technical visits, attending fairs, congresses, exhibitions, etc.● Maximize Parts/Service Sales through field contact with the customers, thereby increasing market share for thecompany.Field of activity or industry: Volvo truck, Renault truck, Daewoo bus, Schwing Stetter concrete mixing plantsand truck mixer. Show less
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Technical Sales Representative
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Mar 2011 - Dec 2011
● searching for new clients who might benefit from company products or services and maximizing client potentialin designated regions;● developing long-term relationships with clients through managing and interpreting their requirements;● persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;● negotiating tender and contract terms and conditions to meet both client and company needs;● calculating client quotations and administering client accounts;● providing pre-sales technical assistance and product education, and after-sales support services;● analyzing costs and sales;● preparing reports for head office;● meeting regular sales targets and coordinating sales projects;● supporting marketing activities by attending trade shows, conferences and other marketing events;● making technical presentations and demonstrating how a product meets client needs;● liaising with other members of the sales team and other technical experts;● helping in the design of custom-made products;● providing training and producing support material for other members of the sales team.Field of activity or industry: Volvo Trucks Show less
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NAI National Automobile Industry/ Mercedes Benz Trucks Industry
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Jeddah, Makkah, Saudi Arabia
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Internship Trainee
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Oct 2010 - Mar 2011
● production management ● quality control ● quality assurance ● production management ● quality control ● quality assurance
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Education
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2008 - 2010
Slovenská technická univerzita v Bratislave
Bachelor of Science in Mechanical Engineering, Production Systems and Quality Management -
2021 - 2023
Vocational school for mechanical engineering, manufacturing technology and electronics
Diploma, Communication electronics -
2006 - 2007
Höhere technische Bundeslehr- und Versuchsanstalt Graz-Gösting
Electrical engineering -
2003 - 2006
Technische Universität Graz
Mechanical Engineering
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