Experience

Rock Mill Tile & Stone

• Interior Design
• 1 - 100 Employee

• Front Desk Sales Support

  • Jul 2022 - Present

  • Learn Rock Mill / Vendor products to gain thorough product knowledge. • Support the sales staff by managing client orders; creating quotes, sales orders, etc. • Monitor the progression of the sale and ensure clients receive their orders in a timely manner. • Collect deposits, and final payments utilizing PAYA. • Track order from vendor to delivery and follow up on back-order items to ensure delivery. • Work closely with corporate /warehouse to place orders and set up order deliveries. • Confirm inventory availability to fulfill orders, use appropriate mark-ups, confirm pricing, etc. • Review orders for accuracy. • Keep Sample Room stocked and organized. Process outside sample requests. • Greet showroom clients, answer telephone, and respond to customer questions as needed. • Maintain customer files and utilize Zoho CRM program to enter clients & projects. • Multitask and prioritize work through effective time management. • Communicate regularly with accounting, warehouse, sales team and purchasing team. • Additional duties required should be completed timely, with best effort and positive attitude. Show less



Planet Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Clerk

  • Apr 2021 - Present



Advantage Car Rental

• United States
• Travel Arrangements
• 100 - 200 Employee

• LAX-Location Manager

  • Jun 2018 - Mar 2020



Dollar Thrifty Automotive Group

• Leisure, Travel & Tourism
• 700 & Above Employee

• LAX-Location Manager

  • Sep 2014 - May 2018

  Key Contributions: • Developed, monitored, modified and assured compliance with business plan to ensure the profitability of the location • Implemented yield opportunities including sales of optional service, revenue per unit and rate per day. • Coached and empowered personal to engage in problem resolution and customer service. • Ensure staffing levels were consistent with transaction volume to enhance productivity. • Oversaw day-by-day operations to ensure that all corporate policies and procedures were administered and followed appropriately by all personnel. • Supervised rental sales agents, service agents and greeters. • Coached and developed rental sales agents in identifying sales and revenue generating opportunities. • Implementing Boost Consulting Sales techniques to maximize front counter sales. Show less



avianca

• Colombia
• Airlines and Aviation
• 700 & Above Employee

• LAX-Passenger Service Agent

  • Feb 2014 - May 2016

  AIRLINE INDUSTRY Swissport-Avianca/Taca - LAX International Airport 02/2014-Present Passenger Service Agent Key Contributions: To provide all necessary and required passenger/customer service to include reservations, ticketing, baggage, processing, terminal/gates check-in, jet way operations, greeting arriving customers, handling of VIP's, provide special passenger assistance, handle customer complaints and other duties as assigned. • Inspect and verify passenger documentation • Issue boarding passes, reschedule passengers affected by flight interruptions or cancellations. • Manage passenger baggage processing including handling fee calculation if applicable • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as UM, VIP passengers and passengers needing wheelchair assistance. • Direct customers through customs and immigration as required. • Make public announcements as required • Assist ramp service agents to ensure wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivered to passengers upon arrival • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software. • Produce all required, work related documentation. • Other duties as assigned. Show less



Advantage Car Rental

• United States
• Travel Arrangements
• 100 - 200 Employee

• Sr. Operations Manager

  • Apr 2010 - Jan 2014

  RENTAL CAR / PROFESSIONAL EXPERIENCE Advantage – San Diego/Ontario CA 04/2010 - Present Sr. Location Manager/Counter Sales Manager Key Contributions: • Increased sales output of location by 90% by consistent training, motivating, developing, and coaching staff. • Created a program for the staff that broke the sales potential from a monthly goal to a daily goal, this help the staff achieve their monthly goals. • Maintained an 89% completely satisfied quotient for customer service • Implemented and maintained monthly goals for the sales staff to assist them with achieving their goals. • Opened the Advantage at Ontario Airport, hiring a new staff, installation of new equipment, creating a structure to the location • Within 3 months, made the location profitable and took 46% of the major competitor’s marketshare Show less