Application Consultant

• May 2023 - Present

Global Customer Success Manager (Key Account Manager)

• Sep 2021 - Apr 2023

*Act as the main point of contact in all matters relating to client concerns and needs *Implement solutions for the client by coordinating projects and setting up the system to fit the customer needs *Dialogue with client stakeholders to ensure smooth operations, as well as how to maximize their gains *Build and strengthen client relationships to achieve long-term partnerships *Maintain accurate client records, keeping track of any contract updates and renewals *Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met *Conduct training sessions, both online and onsite, for new and existing clients *Coordinate projects on all size of client cases Show less

Operations Manager

• Jun 2013 - Jul 2021

Zigna is the leading platform for booking and producing custom visuals and photography in Denmark, USA and Germany. As an Operations Manager in Zigna, I have been an integral part of the company since its very beginning making sure the company hit and exceeded growth targets. My tasks consist of: *Leading our operations team of 5-7 employees *Product development *Operations strategy *Performance improvement *Customer care *Hiring and training and coordinating a team of 50+ talented photographers in Denmark *Managing our editing company of 70+ employees in Thailand *Facilitating seminars Achievements: • I have actively contributed to making Zigna one of the leading content production platforms for booking and producing custom visuals in Denmark. • I have built a strong team of 50+ photographers that are contributing to the growth of the company Skills gained: Leadership Planning Delegation Time management Communication / Intercultural communication Active listening Problem-solving Show less

Researcher / evaluator - Center for By, Kultur og Erhverv

• May 2012 - Oct 2012

In 2012-2013, Ballerup Municipality participated together with 4 other municipalities in a project called "Security and less crime through urban planning" with the aim of reducing crime and increasing the security of citizens through urban planning. Several improvements to the outdoor areas and playgrounds were implemented in three different areas in Ballerup. My role was to conduct research and evaluate the effectiveness of the initiatives made in the Municipality and their effects on the feeling of security among its citizens. •Evaluation of the implementation of 4 projects about safety and less criminality through city planning in the Municipality of Ballerup •Conduct of qualitative and quantitative research •Collection and analysis of the data •End product: Evaluation report Show less

Freelance Reporter

• Jun 2010 - Dec 2010

• Researching, writing articles and reporting for the English edition newspaper of the University of Copenhagen • Conducting interviews and gathering information about newsworthy events, relevant with the University of Copenhagen • Researching, writing articles and reporting for the English edition newspaper of the University of Copenhagen • Conducting interviews and gathering information about newsworthy events, relevant with the University of Copenhagen

Design Researcher

• Jun 2010 - Dec 2010

Research on sustainable design and the use of reclaimed materials. The goal was the launch of an online furniture company that promoted sustainable design and a solid CSR policy. Research on sustainable design and the use of reclaimed materials. The goal was the launch of an online furniture company that promoted sustainable design and a solid CSR policy.

Retail Department Supervisor

• Aug 2008 - Apr 2010

• Sales, Retail & Merchandising• Supervising daily operations of the retail store and leading the team to achieve daily targets• Managing, developing and supervising the performance of the retail sales associate team of 8-12 employees• Organising promotional activities to increase retail sales and profits• Interacting and handling customers who have the highest expectations• Updating and maintaining the visual merchandise display in the retail store• Training new staff up to the highest levels• Conducting retail inventory by checking retail count balances and inspect product levels to ensure sufficient stock level on hand Show less

Retail Sales Associate

• Sep 2007 - Jul 2008

• Suggestive selling • Making proficient sales transactions • Demonstrating impeccable product knowledge• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits• Assuring the complete satisfaction of each and every guest

Retail Sales Associate - Hard Rock Cafe Athens

• Feb 2007 - Aug 2007

• Suggestive selling • Making proficient sales transactions • Demonstrating impeccable product knowledge• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits• Assuring the complete satisfaction of each and every guest

Administrative Assistant

• Dec 2007 - Mar 2008

• General administrative tasks: Answering phones, replying to emails, finding documents, contacting people in Greece and Denmark • Reporting and forwarding market related information to Greek businesses • Researching on various topics • General administrative tasks: Answering phones, replying to emails, finding documents, contacting people in Greece and Denmark • Reporting and forwarding market related information to Greek businesses • Researching on various topics

Administrative Assistant

• Oct 2006 - Apr 2007

• General Administrative tasks: Answering phones, researching on documents, replying to e-mails. • Researching on various topics, updating documents • Preparation of the training program for newly recruited diplomats • Participation in lectures and seminars on foreign affairs • Active participation in developing the European Security and Defence College (ESDC) world seminar that took place in the Ministry of Foreign Affairs of Greece (27 November 2006- 1 December 2006) • General Administrative tasks: Answering phones, researching on documents, replying to e-mails. • Researching on various topics, updating documents • Preparation of the training program for newly recruited diplomats • Participation in lectures and seminars on foreign affairs • Active participation in developing the European Security and Defence College (ESDC) world seminar that took place in the Ministry of Foreign Affairs of Greece (27 November 2006- 1 December 2006)