It is my pleasure to recommend Mora for her exceptional work as a Customer Success Manager in the e-commerce, D2C health & wellness space. As a supervisor at StackedSkincare, I've had the opportunity to witness firsthand Mora's dedication to ensuring our customers have the best possible experience with our products. Mora has a natural ability to connect with customers and understand their needs, resulting in trust with our customers. In addition, she always seeks to understand the why and identify pain points to proactively address any issues that could arise. One of the most impressive things about Mora's work in customer success is her dedication to going the extra mile. For example, she implemented live video calls with customers to help them understand their skincare needs and how to use their products. In addition, she has excellent communication skills, which allows her to clearly convey complex information to our customers in a way that is easy to understand. As a result, we've proudly titled Mora as our customer's secret agent! Mora helped create and manage our rewards program by analyzing customer data to understand how to increase customer loyalty and improve customer retention. In addition, Mora produces weekly reporting to proactively identify opportunities to improve our processes and streamline the customer journey, which continues to significantly impact our overall success. Mora has the skills, retention mindset with a proven record of success, and positive attitude to impact any organization she works with. She is a true asset!

It is my pleasure to recommend Mora for her exceptional work as a Customer Success Manager in the e-commerce, D2C health & wellness space. As a supervisor at StackedSkincare, I've had the opportunity to witness firsthand Mora's dedication to ensuring our customers have the best possible experience with our products. Mora has a natural ability to connect with customers and understand their needs, resulting in trust with our customers. In addition, she always seeks to understand the why and identify pain points to proactively address any issues that could arise. One of the most impressive things about Mora's work in customer success is her dedication to going the extra mile. For example, she implemented live video calls with customers to help them understand their skincare needs and how to use their products. In addition, she has excellent communication skills, which allows her to clearly convey complex information to our customers in a way that is easy to understand. As a result, we've proudly titled Mora as our customer's secret agent! Mora helped create and manage our rewards program by analyzing customer data to understand how to increase customer loyalty and improve customer retention. In addition, Mora produces weekly reporting to proactively identify opportunities to improve our processes and streamline the customer journey, which continues to significantly impact our overall success. Mora has the skills, retention mindset with a proven record of success, and positive attitude to impact any organization she works with. She is a true asset!

It is my pleasure to recommend Mora for her exceptional work as a Customer Success Manager in the e-commerce, D2C health & wellness space. As a supervisor at StackedSkincare, I've had the opportunity to witness firsthand Mora's dedication to ensuring our customers have the best possible experience with our products. Mora has a natural ability to connect with customers and understand their needs, resulting in trust with our customers. In addition, she always seeks to understand the why and identify pain points to proactively address any issues that could arise. One of the most impressive things about Mora's work in customer success is her dedication to going the extra mile. For example, she implemented live video calls with customers to help them understand their skincare needs and how to use their products. In addition, she has excellent communication skills, which allows her to clearly convey complex information to our customers in a way that is easy to understand. As a result, we've proudly titled Mora as our customer's secret agent! Mora helped create and manage our rewards program by analyzing customer data to understand how to increase customer loyalty and improve customer retention. In addition, Mora produces weekly reporting to proactively identify opportunities to improve our processes and streamline the customer journey, which continues to significantly impact our overall success. Mora has the skills, retention mindset with a proven record of success, and positive attitude to impact any organization she works with. She is a true asset!