Operations Team Manager

• Aug 2015 - Present

• Supervised and monitored Five cities business to ensure high quality service to the customer • Handled the tasks of conducting training sessions to promotional staff on the product and service of the company • Assigned the responsibilities of evaluating employees' performance as well as suggested ways to increase productivity • Assisted the operation manager in planning, directing and coordinating the daily activities of the organization • Assigned the tasks of generating proprietary documents like employment handbook and business plan • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. • Always perform timely performance evaluations and initiate appropriate action if needed • Check and ensure that all Customer Care Executives are well informed and have up-to-date information so that they can best service the customer. • Giving feedback and Quality Assurance on identified or unidentified errors. Show less

Operations Team Lead

• Dec 2014 - Jul 2015

Senior Subject Matter Expert

• Nov 2013 - Dec 2014

Subject Matter Expert

• Oct 2012 - Oct 2013

• Preparing daily workloads for staff & co-ordinating the daily allocation of work. • Handling new client enquiries and acting as the face of the business. • To audit the number of calls given by the client on a daily basis. • Record, Feedback and to let the team know their areas of improvements. • Mentoring and training up junior and new staff. • Researching and confirming the same in American State County Property Assessor applications. • Locating the property mapping application and fema application to determine the property status from the flood. Show less

Senior Process Associate

• Jun 2010 - Sep 2012

• Researching and confirming the same in American State County Property Assessor applications. • Locating the property mapping application and fema application to determine the property status from the flood. • Mentoring and training up junior and new staff. • Researching and confirming the same in American State County Property Assessor applications. • Locating the property mapping application and fema application to determine the property status from the flood. • Mentoring and training up junior and new staff.