Monyputhy Ly
Senior Quality Assurance Specialist at Mindvalley- Claim this Profile
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Khmer Native or bilingual proficiency
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English Professional working proficiency
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Bio
Kristoffer Briones
Johnny is not just one of the best talents in Cambodia, but he is also a certified world-class global leader. I've known Johnny since he was a growing member of AIESEC in Cambodia until he became my "great-grandson" or successor 3 generations later as the President of the organization. Johnny brought passion, mindfulness, wisdom, empathy -- all the true leadership skills that matter. In many critical situations, he has turned a lot of things around to success, and I know this experience is only the foundation of an even bigger impact he will bring to the world in his lifetime. I am very blessed to have known Johnny.
Alice Tang
It was a genuine pleasure to have worked with Monyputhy (Johnny). As my manager, Johnny demonstrated great leadership skills and established expectations on how we would work together from the very beginning. Not only did he make time to understand how I best worked, but also made time to understand who I was on a personal level. Although we worked together for a short one year, I never once saw him give up and instead, saw him make the effort to learn new skills and systems that would benefit our team and success.
Kristoffer Briones
Johnny is not just one of the best talents in Cambodia, but he is also a certified world-class global leader. I've known Johnny since he was a growing member of AIESEC in Cambodia until he became my "great-grandson" or successor 3 generations later as the President of the organization. Johnny brought passion, mindfulness, wisdom, empathy -- all the true leadership skills that matter. In many critical situations, he has turned a lot of things around to success, and I know this experience is only the foundation of an even bigger impact he will bring to the world in his lifetime. I am very blessed to have known Johnny.
Alice Tang
It was a genuine pleasure to have worked with Monyputhy (Johnny). As my manager, Johnny demonstrated great leadership skills and established expectations on how we would work together from the very beginning. Not only did he make time to understand how I best worked, but also made time to understand who I was on a personal level. Although we worked together for a short one year, I never once saw him give up and instead, saw him make the effort to learn new skills and systems that would benefit our team and success.
Kristoffer Briones
Johnny is not just one of the best talents in Cambodia, but he is also a certified world-class global leader. I've known Johnny since he was a growing member of AIESEC in Cambodia until he became my "great-grandson" or successor 3 generations later as the President of the organization. Johnny brought passion, mindfulness, wisdom, empathy -- all the true leadership skills that matter. In many critical situations, he has turned a lot of things around to success, and I know this experience is only the foundation of an even bigger impact he will bring to the world in his lifetime. I am very blessed to have known Johnny.
Alice Tang
It was a genuine pleasure to have worked with Monyputhy (Johnny). As my manager, Johnny demonstrated great leadership skills and established expectations on how we would work together from the very beginning. Not only did he make time to understand how I best worked, but also made time to understand who I was on a personal level. Although we worked together for a short one year, I never once saw him give up and instead, saw him make the effort to learn new skills and systems that would benefit our team and success.
Kristoffer Briones
Johnny is not just one of the best talents in Cambodia, but he is also a certified world-class global leader. I've known Johnny since he was a growing member of AIESEC in Cambodia until he became my "great-grandson" or successor 3 generations later as the President of the organization. Johnny brought passion, mindfulness, wisdom, empathy -- all the true leadership skills that matter. In many critical situations, he has turned a lot of things around to success, and I know this experience is only the foundation of an even bigger impact he will bring to the world in his lifetime. I am very blessed to have known Johnny.
Alice Tang
It was a genuine pleasure to have worked with Monyputhy (Johnny). As my manager, Johnny demonstrated great leadership skills and established expectations on how we would work together from the very beginning. Not only did he make time to understand how I best worked, but also made time to understand who I was on a personal level. Although we worked together for a short one year, I never once saw him give up and instead, saw him make the effort to learn new skills and systems that would benefit our team and success.
Experience
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Mindvalley
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Malaysia
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E-Learning Providers
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300 - 400 Employee
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Senior Quality Assurance Specialist
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Apr 2022 - Present
Being part of Customer Experience team to work on creating seamless customer experience and journey for Mindvalley students.Main Duties:- Manage Customer Experience's Quality Assurance (QA), testing, and reporting processes- Work with managers of other teams to optimize implementation processes to reduce manual work and human errors- Do final production quality assurance for newly released programs- Run technology feature testing- Deliver QA for marketing launches- Compile QA feedback for relevant stakeholders (LEP, PM and Tech) and ensure the issues are reviewed and fixed- Manage marketing customers' pain points Show less
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Quality Assurance Specialist
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Sep 2020 - Mar 2022
Being part of Customer Experience team to work on creating seamless customer experience and journey for Mindvalley students.Main Duties:- Manage Customer Experience's Quality Assurance (QA), testing, and reporting processes- Work with managers of other teams to optimize implementation processes to reduce manual work and human errors- Do final production quality assurance for newly released programs- Run technology feature testing- Deliver QA for marketing launches- Compile QA feedback for relevant stakeholders (LEP, PM and Tech) and ensure the issues are reviewed and fixed- Manage marketing customers' pain pointsMain Achievements:- 2020's most recognized employee for Effectiveness- Created new Quality Assurance processes and workflows, and optimized the existing ones- Reduced product launch's manual errors by 66% in 2020- Drastically reduced marketing launches incoming inquiries throughout 2020- Made the number of overall marketing inquiries stagnant though the company scaled so much and released so many new products throughout 2020 Show less
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Product Launch Coordinator
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Nov 2019 - Aug 2020
Being part of Mindvalley's Student Success Team in product launch's coordinationMain Duties:- Do quality assurance for the launch of the products- Forcast possible marketing and customer experience issues- Firefight and resolve ongoing customer's pain-points- Be the center of communication between Product Marketing and Student Success teams- Optimize and improve current workflow and communication between these two teams- Took part in the core team in book launches, like The Code of The Extraordinary Mind and The Buddha And The Badass by Vishen LakhianiMain Achievements:- The Buddha And The Badass hit to New York Time Best Selling right after the launch- Drastically reduced incoming customer inquiries from sales pages- Marketing paint point resolution to make customer journey smoother- Detailed quality assurance for launches, and having its process optimized Show less
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Customer Success Specialist
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Oct 2019 - Oct 2019
Joined as part of Mindvalley's Support Team, or the Wow Team, as how we call it here, because we deliver the best we can to bring the "wow" elements, happiness and joy to our customers.Main Duties:- Provide an amazing, personalized experience to each customer.- Effectively diagnose and solve day-to-day customer concerns and issues through emails and our TribeLearn community platform.- Apply the WOW philosophy and follow the Mindvalley communication standards.- Ensure feedback flows to various teams in Mindvalley to improve our services.- Provide accurate data and feedback analysis in order to create better customer experiences.- Come up with ideas and solutions that will improve customer experience, innovate like crazy and make things happen with a team of talented individuals.- Build and improve systems and processes, provide tech support, manage our knowledge base, create content, work with various teams, train your peers... and much more. Show less
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Rean Ruos Podcast
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Phnom Penh, Cambodia
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Podcast Host
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May 2021 - Present
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Asia Pacific Regional Manager for Entity Development
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Aug 2018 - Jul 2019
Leaded 12 of 24 AIESEC entities in Asia Pacific to enable growth in overall performance and organizational sustainability through coaching each country’s director, facilitating of team planning, and deliverying of regional conferencesMain Duties:- Embody the Essence of AIESEC in everything we do- Drive Ambition across Asia Pacific- Facilitate implementation of mid-term ambition- Co-create and implement growth strategies and direction for AIESEC entities in Asia Pacific - Manage and facilitate regional conferences- Coach the heads of AIESEC entities in Asia PacificKey Achievements:- Expansion Units grows on an average of 242%- Standardization of Entity coaching framework, agenda and facilitation- 5 of 12 coachees got selected for another leadership positions; two of which will be joining Asia Pacific Regional Office next term Show less
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Country Director
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Aug 2017 - Jul 2018
Leaded a national executive team of five people, from five different nationalities, to manage AIESEC in Cambodia through co-creating national strategic direction and execution to ensure growth in leadership experiences through cross-cultural exchange and organizational sustainabilityMain Duties:- Co-create strategic direction for the National Chapter- Conduct regular review with the team to see the progress- Implement the plan and strategies- Represent the AIESEC in Cambodia in AIESEC's global network, partners, and other stakeholders- Manage and develop the National Executive Team- Supervise plan and strategies for Local Chapters- Manage finance and governance of the organizationKey Achievements:- Global Top 4 in the growth of Incoming Global Talent product, with 100% growth- Global Top 12 in overall quality experience delivery- Global Top 27 in Incoming Global Volunteer in complete experience delivery- Growth in Applications in all 6 different products, in a total average of 77.4%- One local chapter got awarded "Asia Pacific Growing Disruptively Outgoing Global Volunteer" in AIESEC Asia Pacific Conference in Sri Lanka in March 2018- Improvement of the overall financial condition of the organization, by closing the account with about additional 3 financial months reserves- Co-hosted "Guinness World Records: The Largest Practical Business Seminar" with Cambodia's Ministry of Education, Youth and Sport, with the participation of consists of 2,304 participants Show less
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National Director of Business to Business Marketing
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Jul 2016 - Jul 2017
Managed digital marketing through websites, social media, and our AIESEC platform, and co-creating a new brand for the organization, Amaze Thailand, which was the idea to attract people to come to volunteer to ThailandMain Duties:- Co-create strategic direction for the National Chapter- Analyze and improve the current marketing infrastructure- Co-creating marketing contents for our organization's channel- Improve the infrastructure of the website- Implement the plan and strategies- Supervise plan and strategies for Local Chapters of the areaKey Achievements:- Redesigned the main website of AIESEC in Thailand, with the support of our partnered company- Created three websites for internal communication and marketing- Refreshed the brand of a national social project- Created National Brand Guideline Show less
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National Director of Talent Management
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Jan 2016 - Jun 2016
Created national strategic direction for talent management to ensure that we recruit and keep the right people in the organization Main Duties:- Co-create strategic direction for the National Chapter- Analyze and improve the current recruitment processes- Co-organize national recruitment- Ensure the development of the membership - Manage internal communication- Implement the plan and strategies- Supervise plan and strategies for Local Chapters of the areaKey Achievements:- Improved the Reward and Recognition criteria for the membership- Was the agenda manager of a national conference- Modified recruitment materials to make it more efficient Show less
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Local Director
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Apr 2015 - Dec 2015
Main Duties:- Create strategic direction for the Local Chapter- Work with Executive Team for decision-making- Represent the Local Chapter - Conduct regular review with the team to see the progress- Manage and develop the Executive Team- Work with the National Team in co-creating national strategiesKey Achievements:- Was awarded with "The Best Talent Management Award" by AIESEC in Cambodia- Was awarded with "National Representative Award" by AIESEC in Cambodia- Achieved 97% membership retention rate- Sustainable leadership pipeline- Developed the culture of the Local Chapter Show less
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Manager of Outgoing Exchange Department
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Jul 2014 - Mar 2015
Main Duties:- Create functional strategic direction to achieve the goals- Manage customer experience, and quality control- Collaborate with Marketing departure to map out marketing strategies- Manage and facilitate high team experience for the members and team leadersKey Achievements:- Grew the whole exchange operation in the department 130%- Was awarded as the Best Outgoing Exchange Function by AIESEC in Cambodia- 130% RE exchange growth- Contributed 50% of the national achievement, out of four Local Chapters- Achieved 350% Integrated Experience growth- Had sustainable leadership pipeline as having more than five people step up for leadership roles- 95% functional retention rate Show less
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Team Leader of Outgoing Exchange
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Oct 2013 - Jul 2014
Main Duties:- Facilitate exchange operation- Do servicing and quality management for the customers- Conduct promotion and sales- Manage and facilitate high team experience for the members- Deliver training for the customersKey Achievements:- Grew the exchange operation 100%- Was awarded as "The Best Member of The Year Award" by AIESEC in Cambodia- Was awarded as "The Best Outgoing Exchange Award" by AIESEC in Cambodia- Had over 92% retention rate of the team Show less
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Global Volunteer in China
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Aug 2013 - Sep 2013
Main Duties:- Plan the curriculum in teaching the students- Conduct relevant teaching contents, and activities to engage with the students- Work closely with local buddy and teacher to ensure effective teachings for the students- Showcase my culture and embrace the diversity in the working environmentKey Achievements:- Taught in three local schools in the southwest of China- Was able to teach and engage with more than 600 young Chinese students- Worked with Logitech in sponsoring two students in Ya'an for their life-time studies Show less
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Education
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2012 - 2016
Royal University of Phnom Penh
Bachelor of Art in English, Education
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