Network Operations Analyst

• Mar 2023 - Present

Associate IS Technician

• Sep 2022 - Present

• Serve as the first point of contact for caregivers seeking technical assistance over phone, email, or teams • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Use of remote viewing software to best offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, software, drive mapping and print mapping • Direct unresolved issues to the next level of support personnel • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution • Responsible for handling calls in a fast-paced call center while adhering to daily metrics Show less

Technical Support Specialist

• Apr 2022 - Nov 2022

·Effectively troubleshoot technical issues by gathering data. ·Providing professional level of customer service with knowledgeable support. ·Accurately documenting technical support provided thought detailed customer service reports. ·Maintaining excellent level of phone etiquette and active listening skills with incoming calls from customers. ·Effectively troubleshoot technical issues by gathering data. ·Providing professional level of customer service with knowledgeable support. ·Accurately documenting technical support provided thought detailed customer service reports. ·Maintaining excellent level of phone etiquette and active listening skills with incoming calls from customers.

Driver

• Sep 2021 - Apr 2022

• Serve as a community representative. • Manage donation pickups to support Habitat’s ReStore and mission. • Organize donation schedules and update daily records. • Provide friendly service to ensure community members have a positive experience. • Serve as a community representative. • Manage donation pickups to support Habitat’s ReStore and mission. • Organize donation schedules and update daily records. • Provide friendly service to ensure community members have a positive experience.

Building Maintenance Manager

• 2020 - 2021

• Handled general building maintenance of the facility and its grounds. • Learned and demonstrated understanding of OSHA (Office of Safety and Health Administration) safety practices to reduce the risk of illness and injury. • Handled general building maintenance of the facility and its grounds. • Learned and demonstrated understanding of OSHA (Office of Safety and Health Administration) safety practices to reduce the risk of illness and injury.

Stower

• 2019 - 2020

• Received, counted, and stored stock items and recorded data, manually and using a computer • Updated company inventory logs and database • Maintained 100% accuracy of documentation • Upheld safety standards and implemented efficiency practices, increasing company productivity • Received, counted, and stored stock items and recorded data, manually and using a computer • Updated company inventory logs and database • Maintained 100% accuracy of documentation • Upheld safety standards and implemented efficiency practices, increasing company productivity

Supervisor

• 2019 - 2019

• Managed and supported the company’s shipping and receiving operations. • Assigned daily orders for employees. • Conducted quality control checks and compliance inspections of incoming materials and adjusted assignments and schedules to keep pace with the company’s dynamic business needs. • Managed and supported the company’s shipping and receiving operations. • Assigned daily orders for employees. • Conducted quality control checks and compliance inspections of incoming materials and adjusted assignments and schedules to keep pace with the company’s dynamic business needs.

Clerk

• 2018 - 2018

• Weighed individual bags or pieces of mail scales, applied correct postage based on weight • Calculated charges for postage as per requirement • Maintained records of incoming and outgoing certified mail • Answered inquiries and resolved customer issues • Managed cash drawers and performed administrative duties • Weighed individual bags or pieces of mail scales, applied correct postage based on weight • Calculated charges for postage as per requirement • Maintained records of incoming and outgoing certified mail • Answered inquiries and resolved customer issues • Managed cash drawers and performed administrative duties

Warehouse Associate

• 2013 - 2017

• Oversaw incoming shipments • Managed inventory and maintained records • Performed inventory upcycle counts • Understood basic product storage and handling requirements • Oversaw incoming shipments • Managed inventory and maintained records • Performed inventory upcycle counts • Understood basic product storage and handling requirements

Customer Service Representative

• 2011 - 2012

• Positively handled daily customer service interactions. • Managed and maintained backroom inventory. • Positively handled daily customer service interactions. • Managed and maintained backroom inventory.