Manager of Operations

• Apr 2023 - Present

Operations Engagement Manager

• Nov 2022 - Apr 2023

Operations Manager

• Feb 2021 - Dec 2022

Mail/File Supervisor

• Apr 2020 - Apr 2021

Retail Operations Manager

• Jun 2014 - Apr 2020

Manage a staff of 65 and the daily operations of a Retail Complex involving a retail store, gas station, and a mini-convenience store. Identify and manage resources required including staff, funding, equipment and facilities. Manage store administration including store budget, financial records, communications, contracts, forms, and inventory/stock replenishment. Ensure a high level of customer satisfaction and store compliance with health, safety, and Navy regulations. Prepare reports on buying trends, customer requirements, and profits.• Hired, trained, onboarded, and managed 30 new hires• Developed Food Truck Program in coordination with store and military installation, providing additional revenue and resulting in $75K+ in profit• Performed as Yellow Belt in Lean Six Sigma 5S Program’s Labor and Scheduling Tools• Developed and arranged promotional material and in-store displays Show less

Personalized Services Field Training Specialist

• Oct 2010 - Apr 2014

Traveled to 77 NEX Barbershops and Beauty Salons across the U.S. and overseas to provide training, evaluate processes, and identify educational needs of employees. Managed 33 vendor contracts to ensure products were compliant with NEXCOM expectations and guidelines. Forecasted staffing needs and forged alliances with employment agencies for candidate sourcing. • Certified as a Training Specialist• Developed 37 training programs for the NEXCOM workforce, standardizing skills across the workforce and trained over 600 employees in groups ranging from 5 to 300 in corporate and private settings• Negotiated 4 key contracts with vendors, saving $42K annually• Eliminated overtime costs by using contract and temporary personnel, reducing accounting payroll of overall workforce by 10% Show less

Salon Manager

• Oct 2007 - Sep 2010

Managed 75 salon employees and the daily operations of an NEX Salon in Honolulu, HI. Prioritized initiatives on a weekly basis to achieve goals. Educated workforce on product endorsement to promote sales and educate customers.• Doubled sales target (goal: $1M; actual: $2M); doubled target all 3 years• Ranked #1 out of 33 Salon Managers worldwide• Revamped inventory ordering process, reducing product shelf life by 25%

Salon Owner

• Jul 2004 - Oct 2007

• Built the company from scratch, doubling the customer base year-over-year • Grew business to an annual revenue of $350K • Hired, on-boarded, trained, and managed 10 employees • Solely responsible for financials, operations, procurement, and marketing daily • Built the company from scratch, doubling the customer base year-over-year • Grew business to an annual revenue of $350K • Hired, on-boarded, trained, and managed 10 employees • Solely responsible for financials, operations, procurement, and marketing daily