Experience

Minneapolis City SC
• United States
• Spectator Sports
• 1 - 100 Employee
• Tactical/Video Analyst

  • Apr 2018 - Present

Designs for Learning
• United States
• Education Management
• 1 - 100 Employee
• Tier 2 Technical Specialist

  • Mar 2020 - Present


Beacon Academy

• United Kingdom
• Education
• 1 - 100 Employee

• Technical Paraprofessional

  • May 2017 - Apr 2020

  Developed capability and technical resources for distance learning programs, such as guides for course management, videoconferencing, networking, and webcasting. Technical Support – provided device repair, 1:1 instruction, and general maintenance of mobile and lab-based devices. Assist students requiring special education services in small group and individual settings with their day-to-day assignments and studies through Distance Learning. Created progress updates on students in both 1:1 and general population environments. Ensured assigned accommodations for students based on customized education protocols.



American Student Transportation

• United States
• Truck Transportation
• 1 - 100 Employee

• Training Coordinator (Consultant)

  • Oct 2016 - Jun 2017

  Design and apply assessment tools to measure training effectiveness Organize project schedule and provide day-to-day work direction for assigned staff Develop training programs to meet specific training needs Map out training plans for both individual and group employee training programs using recognized tools and techniques. Facilitate learning through multiple delivery methods including, but not limited to classroom instruction, group study and OBT modules. Design and apply assessment tools to measure training effectiveness Organize project schedule and provide day-to-day work direction for assigned staff Develop training programs to meet specific training needs Map out training plans for both individual and group employee training programs using recognized tools and techniques. Facilitate learning through multiple delivery methods including, but not limited to classroom instruction, group study and OBT modules.



YMCA of the Greater Twin Cities

• United States
• 1 - 100 Employee

• Youth Development Program Coordinator

  • May 2016 - Jun 2017

  Responsible for implementing the assigned curriculum for each designated program. In addition, I regularly assist teammates to ensure program criteria is carried out and objectives are met. Provide weekly status updates regarding the daily curriculum or any special programs to the required program managers, department supervisors and the executive director. Demonstrate to students and teammates the idea of professional development through the ability of leading by example to volunteers, parents and program participants while maintaining and assuming responsibility for supporting and implementing all aspects of ongoing and future programs within my purview.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Business Systems Analyst (Consultant)

  • Aug 2015 - Jul 2016

  •Managed and facilitated full end-to-end qualitative analysis of Wells Fargo proprietary software prior to deployment per regulatory and compliance guidelines. •Documented business requirements, test cases, operation processes and data maps •Improved training material reflective of the software releases •Documented the impact of errors made during development to improve implementation for future releases. This applied clearer vision and direction for system enhancement of my assigned projects •Applied SME-Level understanding of the Software Development Life Cycle (SDLC) in both Waterfall and Agile methodologies. Doing so improved the operations staff's ability to provide clarity to project status which led to increased capability of assessing business needs and implementation time to final deployment



Harvest Network of Schools

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Project Manager (Consultant)

  • Jan 2015 - Aug 2015

  • Facilitated the implementation of the school system’s full lifecycle inventory management system. • Trained and supervised school’s personnel to use the database application RedBeam • Organized project schedule and provided day-to-day work direction for assigned staff • Worked with school finance department to implement financial tracking to purchase inventory • Ensured data integrity of inventoried items to validate the network of schools will be audit-ready • Created documentation for a proper knowledge transfer to train future employees



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Team Lead/Operations Support

  • Aug 2014 - Aug 2015

  •Managed and provided training for all Operations and Sales Support Staff and all staff sales activity •Monitored and ensured sales goals for department programs such as credit card sales and warranty programs in addition to multiple departments (Hunting, Golf, Team Sports, etc.). •Responsible for Store Opening/Closing activities (Drawer count accuracy, security of safe/deposits, daily reporting). •Conducted and verified all P&L and Audit paperwork on a weekly/monthly basis.



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sr. Process Consultant

  • Jun 2012 - Dec 2013

  •Created Process Diagrams and Functional Design documentation to implement an Audit Validation Process. Also performed duties of a Sr. Auditor, overseeing peer reviews to ensure teammates delivered documentation that met pre-determined standards and guidelines. •Developed a Conceptual Analysis Process for implementation projects; also created wire frame documents and training documentation for access to customers' web portal. •Drove quality and process improvement by ensuring process diagrams are accurately documented and linked to federal/state regulations, Policies, Procedures and Process Instructions. •Determined Gap Analysis by facilitating workgroups among domain architects, systems analysts, and subject-matter-experts to review, maintain and improve existing business processes.



Xcel Energy – Business Systems

• Sr. Business Analyst (Consultant)

  • Aug 2011 - Jun 2012

  •Facilitated JAD sessions with managers and senior staff to develop the implementation plan for the Enterprise Content Management deployment. •Lead training sessions with appointed staff to improved employee engagement, performance management, and Transition Plan Development for new software implementation. •Created Leadership communication plans for several iterations of a Pilot Program for new software implementation. These communication efforts resulted in a smooth execution of the change and clarity for the affected business units. •Developed, analyzed, and presented survey data on current data retention policies, which resulted in added customization of the new software implementation and increased approval upon its deployment. •Organized and facilitated weekly leadership meetings with Legal Services, resulting in improved communication of project deadlines, action items, and implementation status. •Managed the technical implementation of the Paralegal Team's Early Case Detection software integration, in addition to the required documentation efforts, which included a project plan, Use Cases, User Stories, Test Plans and User-Acceptance Testing.



Wells Fargo – Retirement Services

• United States
• Investment Banking
• 1 - 100 Employee

• Business Analyst (Consultant)

  • Oct 2010 - Jul 2011

  •Facilitated JAD sessions for requirements gathering purposes. Successfully applied the knowledge gained to Use Case documents and Functional Requirements that were then used for application development. •Developed documentation for Business Process Modeling (i.e. documenting swim lane diagrams and process flow diagrams). •Led SCRUM sessions with the Off-Shore Development Team and validated the Functional Requirements passed Feasibility Testing ensuring deliverables were capable of being provided on schedule. •Collaborated with Quality Assurance Team when creating Test Plans and successfully reduced time required for User Acceptance Testing.



Best Buy

• Retail
• 700 & Above Employee

• Project Manager - Vendor Management (Consultant)

  • Jul 2009 - Aug 2010

  •Hired to create requirements documentation; promoted to the Project Manager position to oversee vendor management operations. Organized the bi-weekly Roundtable, which included new implementation updates, collecting qualitative and test data from Vendor QA Staff. •Coached a team of seven vendor managers and their operations teams through multiple iterations of software release testing. This information was used to manage the software release schedule before presenting the project plan to senior leadership. •Successfully defined process resolution methods by maintaining Issue Logs and providing reports on Risk Management pertaining to Impact Analysis, System Implications, and Inter-Organization Operations. •Initiated a benchmarking report focused on best practices standards for our Vendor partners. This resulted in an increase of operational efficiency and decreased the amount of resource hours allocated towards testing the Software Vendor's application after being integrated into the product catalog. •Created the communication plan that served to deliver an operational status report for all senior leaders of the Business Segment Teams, IT, Enterprise Customer Support, and Finance. •Lead QA testing of all software installation and system builds, which led to a reduction in time attributed to troubleshooting customer issues. •Managed all Vendor content (uploading of logos, copy, and final software versions) to the product catalog and served as Auditor of the vendor partners’ readiness per expected results and agreements.



US Bank

• Banking

• Business Process Analyst (Consultant)

  • Sep 2008 - May 2009

  •Produced use case documentation for the design and development of a new internal voice response application and reporting system utility. •Researched usability studies and transaction analysis reports when developing a new reporting system, which in turn improved Call Center assistance the customer base. •Delivered business requirements for developing a new call center •Developed the systems integration requirements for 3rd Party vendors. •Produced use case documentation for the design and development of a new internal voice response application and reporting system utility. •Researched usability studies and transaction analysis reports when developing a new reporting system, which in turn improved Call Center assistance the customer base. •Delivered business requirements for developing a new call center •Developed the systems integration requirements for 3rd Party vendors.



Best Buy - Mobile

• United States
• Retail

• Business Systems Analyst (Consultant)

  • Jul 2008 - Sep 2008

  •Produced business requirements and use case documentation for the design and development of a new database and reporting system. •Created technical design for generating system reports, specifically how users would search and extract data for use by each business group. •Delivered weekly project status to determine potential risks or inter-dependencies among project work-streams. •Produced business requirements and use case documentation for the design and development of a new database and reporting system. •Created technical design for generating system reports, specifically how users would search and extract data for use by each business group. •Delivered weekly project status to determine potential risks or inter-dependencies among project work-streams.



Mendota Insurance

• United States
• Insurance
• 100 - 200 Employee

• Business Systems Analyst (Consultant)

  • Jan 2008 - Jun 2008

  •Oversaw the implementation and development of a new billing system. •Managed product development projects from conception through deployment. •Developed project plans, business requirements and use case documentation while overseeing the design, development and UAT of each project. •Implemented compliance processes and end-user training within multiple environments. •Acted as a systems liaison between IT and various business groups in an Agile environment. •Oversaw the implementation and development of a new billing system. •Managed product development projects from conception through deployment. •Developed project plans, business requirements and use case documentation while overseeing the design, development and UAT of each project. •Implemented compliance processes and end-user training within multiple environments. •Acted as a systems liaison between IT and various business groups in an Agile environment.



ING

• 1 - 100 Employee

• Business Analyst (Consultant)

  • Oct 2007 - Jan 2008

  •Managed projects as chief liaison within IT between ING and 3rd Party vendors while gathering functional requirements, negotiating non-disclosure agreements and developing use cases. •Developed project plans, cost estimation, test plans, and time-line for new product roll-out. •Coordinated status meetings and JAD sessions to verify rate model compliance. •Managed projects as chief liaison within IT between ING and 3rd Party vendors while gathering functional requirements, negotiating non-disclosure agreements and developing use cases. •Developed project plans, cost estimation, test plans, and time-line for new product roll-out. •Coordinated status meetings and JAD sessions to verify rate model compliance.



GMAC-RFC

• United States

• Business Analyst - Team Lead

  • Dec 2005 - Sep 2007

  •Served as Chief IT liaison tasked with communicating project status to senior management and the business groups in Agile and SCRUM environments. •Developed an operating procedure for implementing SOX control documentation (utilized on all projects with a financial impact of $2.2M or more). •Oversight of content management and for all clients’ intranet sites including but not limited to status, development issues (bug-tracking) and testing . •Served as Lead Analyst for Operations of offshore development team within Risk Management. •Facilitated JAD sessions with business owners to produced business requirements, use cases, and process workflows for use by SOX analysts, Change Management, and UAT design.