Experience

Global SW Innovations (I) Pvt. Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Head

  • Aug 2012 - Present

  Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development. Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development. Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.



Agilent Technologies

• Biotechnology Research
• 700 & Above Employee

• Business Analyst

  • Nov 2010 - Jul 2012

  Profile • Providing critical metric for Agilent LSCA Group. • Analyze and designing new metrics for the business to improve. • Data mining from SAP,BI and Polaris sources • Apply Analytical capabilities to enable efficiencies and improvements in processes • Fulfill all tasking with reporting business program/project support as assigned • Assist with process deployments and monitoring related to LSG report tools • Support global LSG business reporting strategy Projects Territory look up tool (Direct Distributor) An online reporting tool building SSRS and ASP .net which reports the no of sales according to region, Product No., Customer and period. It takes decision of assigning the QUOTA (Incentive for the Sales Rep). We created a live reporting portal for the Agilent Sales Team (United States). SNI Report Agilent has taken over Variant and Variant Integration project was initiated to integrate Variant into Agilent. Variant followed a different procedure to keep the records of the customer and which was very complicated resulting in huge loss. There was not tracking mechanism of the orders shipped with the Agilent Order management team resulting no invoices generated. We tracked the shipped orders which were not invoiced yet and created a report around it. We were able to identify $ 2 million which were shipped and still not invoiced. Achievements: • Received best Performance Award Q3-2011. • Nominated for the Agilent Innovation Award for the SNI Report -2011. Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Business Analyst

  • Jan 2008 - May 2009

  Profile:  Provided high end reports critical to healthcare business and recommending various improvement ideas, should any, maintaining the CTQs and integrity.  Training and mentoring (process and technical) the new joiners and assist them in come up the learning curve.  Prepared the Standard Operating Procedures (SOP) and detailed process maps. • Biweekly meetings with the client to provide updates regarding escalation issues. • Creating capacity and absorbing new work. • Made pitches for weekly conference calls with the Director of Service for the Field Engineers. • Backend support for GE healthcare Field Engineers (FE) being their Operations Process Leader. • Administrated the support functions and analysis of data to prepare trend charts to display each FE's performance. • Expertise in MS-excel, MS-PowerPoint, MS-Access, Hyperion Achievements  Got awarded two times by the client within 6 months of moving in the process.  Improved metrics for the process after discussing with the client.  Organized R&R and fun at work activities.  Digitized the reports thus reducing the time in pulling the reports.  Automated Tools for processing reports.  Worked on a parts project with revenue generation of $17million for west zone.  Part of the Training team for Excel//Advance Excel, Access, VBA and PowerPoint. Quality & Training  In House Trainer for MS PowerPoint  In House Trainer for EXCEL (Basic Excel/Advance Excel-Macros)  In House Trainer for MS ACCESS  In House Trainer for VBA Show less



WIPRO BPO Mumbai

• Mumbai Area, India

• L2 Technician

  • Jun 2007 - Dec 2007

  Profile • Give resolutions to L1 technicians to solve customer issues. • Take care of the escalation calls (Second level Trouble shooting) • Make outbound call to customer for long OS reinstallation calls. • Audit L1 technician’s calls recordings and give appropriate feedback. Profile • Give resolutions to L1 technicians to solve customer issues. • Take care of the escalation calls (Second level Trouble shooting) • Make outbound call to customer for long OS reinstallation calls. • Audit L1 technician’s calls recordings and give appropriate feedback.



Asha Niketan Welfare Centre Bhopal M.P.

• Bhopal Area, India

• Project Coordinator

  • Jun 2005 - Jun 2007

  Profile • HRD - Recruitment (Volunteers) Training (Various Issues of the project) Development (Capacity Development of the project Staff & Volunteers). • Office Administration – Management of the project Office & Project Staff, Volunteers and training (Project Staff & Volunteers) • Documentation – (Documentation of the workshop, trainings, Project Reports, Base Line Survey Analysis and documentation, Success Stories etc.) • Public Relationship to establish a link between the industries and the project and the society. • Planning & Monitoring – Planning, implementation, monitoring and evaluation of the project. Achievements • Received recognition from the Vice Chancellor Tamil Nadu Open University • Received involvement of the industrial partners in the development and creating job opportunity for the students. • 95% placement rate of the student Show less