Experience

DCM Services

• United States
• Financial Services
• 100 - 200 Employee

• System Integration Analyst

  • Aug 2022 - Present

  Manage the IT portion of new client implementation and conversion projects. IT point of contact between external stakeholders and DCM Services. Manage the IT portion of new client implementation and conversion projects. IT point of contact between external stakeholders and DCM Services.



Convergent/TSI

• Remote

• Enable Developer

  • Nov 2010 - Jul 2022

  I Work for a much larger collection agency now. I am part of a dynamic team of developers who all work together to maintain FACS for all of the Convergent sites across the continental US. I am responsible for setting up new clients and completing all the initial testing and programming until clients are "live". I continue to maintain these clients for the life of their contracts....this includes all troubleshooting, implementing new processes, and all required reporting (Crystal/SQL and Report Writer). Show less



Corporate Receivables, Inc

• Systems Manager

  • Nov 1999 - Sep 2010

  Responsible for overseeing the maintenance of system hardware, implementation and improvements of software functionality within both operational locations reporting directly to the president. Schedule client implementations offering customization to the product needs of the client. Works with business unit managers, system end users, and outside vendors to identify project scope and output requirements for strategic business projects as they relate to the current software environment. Develop, create, test, validate, and maintain new and existing client profiles using FACS and Enable. Maintain positive technical support relationships with multiple internal and external clients. Reviews computer system capabilities, workflow, and scheduling limitations to determine optimum system performance. Studies existing workflow processes to evaluate effectiveness and develops new systems to improve production or workflow. Extensive Knowledge with Windows Vista, XP and 2000 to include hardware and software. Certified in Enable Proficient in creating Event Tactics, Logic blocks, and Report Writer. Manage Avaya Phone Switch and maintain regular maintenance. Manage Global Connect voice over IP web based dialing system to include generating call lists, launch and monitor dialing campaigns, and provide customized reporting of output results. Manages facility security permissions. Back-Office Manager - Managed all administrative personnel. Show less



OSI Collection Services, Inc

• System Analyst

  • Jan 1995 - Oct 1999

  Established and maintained excellent business relations with internal and external customers/clients through exceptional support and service. Performed all responsibilities of a System Administrator. Extensive Knowledge in report writing providing customized profile information used to enhance client productivity. Proficient in UNIX, Premis, Flex QL, and Procomm Software. Proficient in all Microsoft Office applications. Gather statistical information and develop customized daily, weekly, and monthly reports for internal/external clients. Performed national auditing to ensure compliance standards were being met for all clients. Over 3 years collection experience on multiple clients including auto loan and bankcard products. Participated in collection program involving 1st party outsourcing through American Express. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Electronic Intelligence Operations Specialist

  • Oct 1987 - Jul 1991

  Responsible for monitoring and communicating potential security risks. Performed and managed electronic signals intelligence exploitations activities and functions. Operated electronic monitoring, analysis, and related equipment. Analyzed, processed, and derived intelligence from electromagnetic transmissions. Responsible for monitoring and communicating potential security risks. Performed and managed electronic signals intelligence exploitations activities and functions. Operated electronic monitoring, analysis, and related equipment. Analyzed, processed, and derived intelligence from electromagnetic transmissions.