Experience

Energywise Ireland

• Ireland
• Services for Renewable Energy
• 1 - 100 Employee

• • Mar 2023 - Present

• • Oct 2022 - Present



Firebird Heating Solutions

• Ireland
• Oil and Gas
• 1 - 100 Employee

• Technical Service Manager

  • Nov 2021 - Oct 2022



Induchem Group

• Ireland
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer & Service Coordinator

  • Aug 2017 - Nov 2021



Flogas Ireland

• Ireland
• Oil and Gas
• 100 - 200 Employee

• Maintenance Coordinator

  • Oct 2016 - Aug 2017

  Maintenance planning/scheduling - ensuring availability of equipment in line with maintenance plan helping reduce downtime. Managing and prioritizing preventative maintenance work orders and CAPEX maintenance requests. Created daily work order schedule for Gas and Electrical Technicians to perform scheduled work orders across four sites. Led the transition from a paper work request system to a functional Computerized Maintenance Management System (Maximo). Tasked with updating and uploading insurance certificate and maintenance records onto Maximo for four terminals for annual HAS audits. Currently compiling CAPEX and OPEX budget data for the next the coming 3 years across four sites. Show less



Ervia

• Utilities
• 300 - 400 Employee

• Local Authority Support Admin

  • Jun 2016 - Oct 2016

  Managed tender correspondence in line with internal and external guidelines on tenders up to the value of €65m. Manage the storing and access of all documentation relating to tenders through Oracle. Liaising with Procurement functions within Gas Networks Ireland, Irish Water and Major Projects as necessary in the completion of tender documentation and review of tender closure dates. Implementing and advising other business units within the organisation on the Standard Operating Procedures (PD2). Interfacing directly with internal and external customers answering queries and resolving issues by first contact resolution or by further investigation engaging with more senior resources. Monitoring of supplier framework usage and spend compliance by 31 Local Authorities. Cleansing and Auditing of Supplier Documentation for setup on the Ervia FMS, Oracle. Daily review of suppliers set up work in progress tracker. Member of a number of key projects delivering efficiencies and performance enhancement across the organisation. Show less



Uisce Éireann Irish Water

• Ireland
• Utilities
• 700 & Above Employee

• • Mar 2015 - Jun 2016

  Working as a key member of the Cost and Efficiency Team (of 3), reviewing water and waste water costs across 31 local authorities.Backfilled for supervisor as required and provided essential SLA knowledge to the team.Prepared documents and reports detailing Service Level Agreements(SLA) performance against business, payment and costing targets set out in the Annual Service Plan and against SLA agreement.Provided key interface between the Local Authorities, the Central SLA Manager and the Regional SLA Manager, reviewing the definition, implementation and reporting of KPIs to measure performance and success.Developed strong expertise in all aspects of the SLA (standards) and recognised for in-depth knowledge of business processes.Analysed data by population, usage and cost and prepared monthly and quarterly reports for senior management in each local authority and the regional management team.Monitored and measured KPI’s for the business and ensured all targets were consistently met.Selected to attend Tier 1, 2 and 3 meetings, providing clarification of SLA’s to achieve agreed resolution.Developed and supported annual service plans for each local authority and worked closely with engineering, quality and service teams. Show less

• • Jul 2014 - Mar 2015

  Acted as escalation points for complaints, ensuring full resolution of technical issues and metering queries from customers.Worked with ‘Head of Customer’ Ireland to agree key resolutions.Created and allocated work orders to the metering service and installation crews across 31 local authorities.Provided technical support to other non-technical division Customer Service Agents.Followed up and assumed ownership of technical complaints through full resolution of the issue and positive customer outcome.• Monitored call quality of all agents and provided mentoring and training to improve script delivery as part of their continuous development. Show less



Cork CC

• Cork City

• Engineering Technician (contract)

  • Jun 2013 - Jul 2014

  Worked in the Transportation and Mobility team providing lighting analysis, design and upgrades for the Cork City lighting system comprising 14,500 units. Completed Energy Cost Analysis of traffic lights and street lights to minimise costs and optimise effectiveness. Selected to represent the council as a European Green eMotion project member, working to meet the 25% e-car/solar car target by 2020. Developed expertise in the use of the DeadSure database to manage all lighting assets and maintenance programmes. Actively engaged with stakeholders from other departments and functions to optimise the lighting strategy for the city and county. Carried out fault analyses on lighting units and associated switchgear and systems. Core Skills involved are:- Tender evaluation Inventory validation and auditing Lighting analysis, design and upgrading. Energy cost analysis. Deadsure updating and queries. Green eMotion Electric Vehicle usage analysis. Project planning. Cad/ECad. Show less



Webprint Concepts Limited

• Cork City

• Production Technician - Print

  • Aug 2006 - Jun 2013

  Worked as a key member of a shift team, comprising electrical and mechanical technicians and general operatives, producing printed products for national and regional newspapers and commercial printed products. Maintained, Calibrated and repaired all associated equipment, ensuring full operability for a 24 x 7 shift operation. Controlled, operated and maintained the KBA Colora printing press and Ferag mailroom equipment and working with the German equipment providers to develop strong knowledge of the systems. Utilised the PEMAC preventative maintenance system. Maintained all documentation to ensure full traceability and meet the ISO 9001 Quality and OSHAS 18001 Safety standards. Customer relations and Distribution control. Show less



Munster Technological University

• Ireland
• Higher Education
• 700 & Above Employee

• Electrical Technician

  • Mar 2005 - Aug 2006