Mono CHONG

Consultant at Resolve Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong, Hong Kong SAR, HK

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Credentials

  • Scientific Computing with Python
    freeCodeCamp
    Feb, 2023
    - Nov, 2024

Experience

  • Resolve Technology
    • Hong Kong
    • Information Technology & Services
    • 1 - 100 Employee
    • Consultant
      • Apr 2023 - Present

  • HKT
    • Hong Kong
    • Technology, Information and Media
    • 700 & Above Employee
    • System Engineer
      • Sep 2022 - Apr 2023

      Developed and maintained infrastructure automation scripts using Ansible and Python Developed and maintained infrastructure automation scripts using Ansible and Python

  • IT Partners
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Engineer
      • Jul 2021 - May 2022

      Implementation and maintenance support in system and networking security solutions Maintenance support and provide troubleshooting to clients Provide system, network infrastructure and security tools support, monitoring, maintenance and troubleshooting. System Installation and Configuration in the implementation project Implementation and maintenance support in system and networking security solutions Maintenance support and provide troubleshooting to clients Provide system, network infrastructure and security tools support, monitoring, maintenance and troubleshooting. System Installation and Configuration in the implementation project

  • Lane Crawford
    • Hong Kong
    • Retail
    • 400 - 500 Employee
    • Service Desk Engineer
      • Dec 2020 - May 2021

      Provide technical support & troubleshooting to end user and store users Support Office 365 , including account creation and email migration , Write Powershell script for manage office Support on Infra Change Request for Production & UAT Provide technical support & troubleshooting to end user and store users Support Office 365 , including account creation and email migration , Write Powershell script for manage office Support on Infra Change Request for Production & UAT

  • Automated Systems (H.K.) Limited
    • Information Technology & Services
    • 700 & Above Employee
    • Service Desk Specialist
      • Sep 2019 - Sep 2020

      Provide 1st level support and troubleshooting of IT related problems Escalate unresolved calls to the 2nd and 3rd level infrastructure / support team Log all calls into Helpdesk Call Logging System and maintain an asset database and track changes Provide 1st level support and troubleshooting of IT related problems Escalate unresolved calls to the 2nd and 3rd level infrastructure / support team Log all calls into Helpdesk Call Logging System and maintain an asset database and track changes

Education

  • 香港都會大學
    Bachelor's degree, Computing
    2023 - 2026
  • Vocational Training Council
    Diploma, Information and technology
    2017 - 2018

Community

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