Monisha P Baby
Senior Visa Officer at Middlesex University Dubai- Claim this Profile
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Bio
Yazan Shaikh
I have worked directly with Monisha in Etisalat. Monisha is very proactive in her daily job roles and is excellent in Data Management and operational activities. She is also a good team player and can perform her tasks in quick time. Her key qualities are : Data Management and Operations Presentations, Reporting and Analytics Office Coordination activities She is self-derived and can manage her work efficiently. I reckon her qualities and ability as a working professional can add value to any organization!
Rahul Vasudevan
"Monisha was my colleague for three years at Etisalat in Retail Operations. She never complained about the complexity or the size of the tasks assigned to her. The fact she handled compliance responsibilities for entire Dubai region which consists of more than 40 Retail stores is a testament to her willingness to undertake challenges. She handled Sharjah and Ajman regions along with Dubai region for a brief period when there was a shortage of staff. She was officially nominated as the SPOC to address queries from other departments regarding compliance and handled that task as well in addition to her daily duties. Even her colleagues from compliance team used to seek her advice. She was part of the team in which I was also a member that drafted the documentation for changes in existing policies and she amazed me with her shrewdness when she highlighted many minute points in the draft which were in conflict with existing policies in a subtle way and was very vital in addressing the intricacies of documentation to align it with the standards of existing products and services. She is a jovial kind of person with good communication skills. I can assure that she would be a great asset to any organisation and I highly recommend her services.
Yazan Shaikh
I have worked directly with Monisha in Etisalat. Monisha is very proactive in her daily job roles and is excellent in Data Management and operational activities. She is also a good team player and can perform her tasks in quick time. Her key qualities are : Data Management and Operations Presentations, Reporting and Analytics Office Coordination activities She is self-derived and can manage her work efficiently. I reckon her qualities and ability as a working professional can add value to any organization!
Rahul Vasudevan
"Monisha was my colleague for three years at Etisalat in Retail Operations. She never complained about the complexity or the size of the tasks assigned to her. The fact she handled compliance responsibilities for entire Dubai region which consists of more than 40 Retail stores is a testament to her willingness to undertake challenges. She handled Sharjah and Ajman regions along with Dubai region for a brief period when there was a shortage of staff. She was officially nominated as the SPOC to address queries from other departments regarding compliance and handled that task as well in addition to her daily duties. Even her colleagues from compliance team used to seek her advice. She was part of the team in which I was also a member that drafted the documentation for changes in existing policies and she amazed me with her shrewdness when she highlighted many minute points in the draft which were in conflict with existing policies in a subtle way and was very vital in addressing the intricacies of documentation to align it with the standards of existing products and services. She is a jovial kind of person with good communication skills. I can assure that she would be a great asset to any organisation and I highly recommend her services.
Yazan Shaikh
I have worked directly with Monisha in Etisalat. Monisha is very proactive in her daily job roles and is excellent in Data Management and operational activities. She is also a good team player and can perform her tasks in quick time. Her key qualities are : Data Management and Operations Presentations, Reporting and Analytics Office Coordination activities She is self-derived and can manage her work efficiently. I reckon her qualities and ability as a working professional can add value to any organization!
Rahul Vasudevan
"Monisha was my colleague for three years at Etisalat in Retail Operations. She never complained about the complexity or the size of the tasks assigned to her. The fact she handled compliance responsibilities for entire Dubai region which consists of more than 40 Retail stores is a testament to her willingness to undertake challenges. She handled Sharjah and Ajman regions along with Dubai region for a brief period when there was a shortage of staff. She was officially nominated as the SPOC to address queries from other departments regarding compliance and handled that task as well in addition to her daily duties. Even her colleagues from compliance team used to seek her advice. She was part of the team in which I was also a member that drafted the documentation for changes in existing policies and she amazed me with her shrewdness when she highlighted many minute points in the draft which were in conflict with existing policies in a subtle way and was very vital in addressing the intricacies of documentation to align it with the standards of existing products and services. She is a jovial kind of person with good communication skills. I can assure that she would be a great asset to any organisation and I highly recommend her services.
Yazan Shaikh
I have worked directly with Monisha in Etisalat. Monisha is very proactive in her daily job roles and is excellent in Data Management and operational activities. She is also a good team player and can perform her tasks in quick time. Her key qualities are : Data Management and Operations Presentations, Reporting and Analytics Office Coordination activities She is self-derived and can manage her work efficiently. I reckon her qualities and ability as a working professional can add value to any organization!
Rahul Vasudevan
"Monisha was my colleague for three years at Etisalat in Retail Operations. She never complained about the complexity or the size of the tasks assigned to her. The fact she handled compliance responsibilities for entire Dubai region which consists of more than 40 Retail stores is a testament to her willingness to undertake challenges. She handled Sharjah and Ajman regions along with Dubai region for a brief period when there was a shortage of staff. She was officially nominated as the SPOC to address queries from other departments regarding compliance and handled that task as well in addition to her daily duties. Even her colleagues from compliance team used to seek her advice. She was part of the team in which I was also a member that drafted the documentation for changes in existing policies and she amazed me with her shrewdness when she highlighted many minute points in the draft which were in conflict with existing policies in a subtle way and was very vital in addressing the intricacies of documentation to align it with the standards of existing products and services. She is a jovial kind of person with good communication skills. I can assure that she would be a great asset to any organisation and I highly recommend her services.
Experience
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Middlesex University Dubai
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United Arab Emirates
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Higher Education
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200 - 300 Employee
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Senior Visa Officer
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Sep 2020 - Present
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Etisalat UAE
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Retail Operations Coordinator
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Jul 2015 - Nov 2019
• Keen communicator with an ability to relate to people across all hierarchical levels and efficiently coordinates between retail stores and senior management to resolve employee concerns.• Providing regular reports that detail audit results, number of sales, rule violations, the status of investigations, corrective and preventive actions.• Coordinating product launch events and meetings by ensuring smooth flow of operations. Assisting with special projects such as process enhancement to improvise customer experience.• Working closely with HR department to manage attendance and employee records. Coordinating with different departments for office supplies and maintaining the stock.• Responsible for managing devices for retail staff and business centers by uploading device stock details in SAP.• Coordinating with IT department to raise Service desk tickets to resolve work-flow issues. Maintaining and tracking the total number of tickets.• Assisting internal and external auditors during audit. Re-evaluating the areas of previous deficiency to identify improvements.• Visiting retail stores to train the staff on compliance policies, rules and regulations. And ensuring training materials and documentation policies are always up to date and communicating this to employees.• Provided training to staff on documentation policies and this resulted in reducing non-compliance cases by 20 percent.• Achieved five monthly excellence awards for my significant contribution in retail operations. Show less
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Business Development Officer
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Sep 2012 - Jun 2015
• Managing various telecommunication services like Landlines, PABX, Internet and Data Services.• Maintaining relations with existing Key Account clients to attain their retention and approaching new clients.• Identifying customer needs and suggesting the services required for their business or personal use.• Ensuring timely and successful delivery of the services according to the customer’s needs to ensure customer satisfaction.• Handling Cash flow, device stock and sales reports.• Resolving customer queries and complaints within a quick time frame to deliver an excellent customer experience. • Achieved two awards for the highest number of sales in Corporate Internet services in 2013. • Achieved Excellency award from Ministry of Defense, U.A.E for providing quick support and services at the Air Show, 2014. Show less
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Associate - Retirement Plans
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Mar 2011 - Jan 2012
• Working on requests sent by international clients related to the funding policies of retirement plans. • Managing and ensuring appropriate solution to all queries within the SLA’s and turnaround time to achieve customer satisfaction. • Buying/selling transaction of shares and other investment products for key clients and successfully resolving critical issues faced due to late funding by undertaking regular project reviews. • Working on requests sent by international clients related to the funding policies of retirement plans. • Managing and ensuring appropriate solution to all queries within the SLA’s and turnaround time to achieve customer satisfaction. • Buying/selling transaction of shares and other investment products for key clients and successfully resolving critical issues faced due to late funding by undertaking regular project reviews.
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NIIT Limited
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India
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Education Administration Programs
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700 & Above Employee
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Training Coordinator
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May 2010 - Mar 2011
• Assisting students with their training issues by performing a detailed case analysis and providing appropriate solutions and schedule training. • Responsible for training my team on management Systems and generating weekly reports. • Assisting students with their training issues by performing a detailed case analysis and providing appropriate solutions and schedule training. • Responsible for training my team on management Systems and generating weekly reports.
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Education
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2007 - 2010
Karnataka State Open University, Mysore
Bachelor of Arts
Community
