Monish V.

System Engineer at RFID Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Courtice, Ontario, Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Tamil Full professional proficiency
  • Arabic Limited working proficiency
  • Malayalam Native or bilingual proficiency

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Bio

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Credentials

  • Wireshark: Network Troubleshooting
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Wireshark: VoIP
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Agile Development Practices
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Python Quick Start
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • SQL Essential Training
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Dec, 2020
    - Nov, 2024
  • Technical support fundamentals
    Coursera
    Dec, 2020
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera | Google
    Dec, 2020
    - Nov, 2024
  • Verified International Academic Qualifications
    World Education Services
    Dec, 2019
    - Nov, 2024
  • IIHT certified cloud expert
    IIHT
    Jul, 2013
    - Nov, 2024
  • Certified Ethical Hacker (CEH)
    EC-Council
    Dec, 2018
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
    Cisco
    Sep, 2013
    - Nov, 2024
  • Cisco Certified Network Associate
    Cisco

Experience

  • RFID Canada
    • Canada
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • System Engineer
      • Dec 2022 - Present

      RFID Canada is a leading technology provider with 32 plus years experience in providing solutions including passive and active RFID and NFC communication. RFID Canada is a leading technology provider with 32 plus years experience in providing solutions including passive and active RFID and NFC communication.

  • Agreefy
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Engineer EMEA
      • Apr 2021 - Dec 2022

      ⊛ Establish various servers set up in UNIX, AWS instances, and Windows servers to execute various services. ⊛ Troubleshooting and traffic analysis. ⊛ Establish, set up, test, and maintain new technologies, system management tools, application software, and operating systems. ⊛ Performing quality control checks to make sure systems are effective and functional. ⊛ Create and maintain custom scripts to improve system performance and shorten the time that tasks require human interaction. ⊛ Provide 2nd and 3rd-level support for clients and customers including back office hardware, software, network (wired & wireless), mobile devices etc... ⊛ Organize workshops and integration with different vendors such as Zebra, Aruba, Meraki, Huawei, Ruckus and more. ⊛ Managing the engineering artifacts and roadmaps, actively seeking out possibilities for feature and service advancements, and bridging team and/or individual technological knowledge gaps. ⊛ Communicate with suppliers and other IT personnel to resolve issues. Show less

  • General Directorate of Residence and Foreigners Affairs (GDRFA)
    • United Arab Emirates
    • Government Administration
    • 100 - 200 Employee
    • IT Specialist
      • Oct 2013 - Apr 2021

      · Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks, handling over 200 users and more than 50 service tickets per day. · Analyzed issues to identify troubleshooting methods needed for quick remediation, and documented to the knowledge base, and thus reducing time taken for problem identification for the overall team to 40%. · Served as a primary point of contact for support relating to owned solutions and products. · Gathered trend data from customer calls and interactions escalated relevant issues to the developing team for change requests and reduced customer complaints by 70%. · Advised senior personnel on potential process improvements to increase support quality and expedite tickets and achieved 20 % above KPI fulfillment. · Delivered Tier-1 &2 support and SME input to internal and external customers. Show less

  • Techzone
    • Kottayam Area, India
    • Network engineer
      • Sep 2011 - Aug 2013

      · Diagnosed network problems involving hardware, software, power and communications issues. · Monitored network traffic and shaping according to the need, thereby improving bandwidth usage by 40%. · Designed and implemented cloud network infrastructures along with intra- and inter-data center connections. · Supported users in the setup and configuration of wireless bridge networks. · Designed and evaluated WAN and LAN connectivity technologies. · Monitored network hardware operations to evaluate proper configuration. Show less

Education

  • Anna University
    Bachelor of Engineering (B.E.), Computer Engineering
    2007 - 2011

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