Product Manager

• Mar 2023 - Present

Product Manager

• Jan 2022 - Feb 2023

●Gathered and prioritized customer requirements through participation in stakeholder calls, created PRDs, Release planning documentation and user stories, collaborated with product designers and tech lead to translate concepts into mockups and functional specifications-based user stories for application development. ● Drove product deliveries by collaborating with a team of Developers and QA using agile scrum methodologies such as leading sprint planning, grooming, review and retrospective meeting. ● Responsible for the product backlog by updating, defining, prioritizing, reviewing, overseeing development and testing processes. ● Documented and announced new products and changes to existing products, created and documented new product management process to ensure smooth business implementation and minimize knowledge gap. ● Independently created a database dashboard in Periscope for SOC2 auditing purposes without a database schema on hand. ● Understood the complex processes, JBTD and pains of consumers using the app, documented and communicated to the product team that was previously very siloed due to geographical differences. ● Independently led a complex, architectural level project with very little background knowledge through gathering information from teams located in Austin and KL, created a release planning documentation and rallied relevant development teams to ensure a clear delivery process. Show less

Product Manager

• Feb 2021 - Feb 2022

● Led cross-functional team to manage an app from conception to launch; including interviewing customers, creating initial product design, leading the development team, performing go-to market activities, and ensuring post-launch targets are met.● Created and studied product KPI dashboards to understand customer behavior and market trends, in order to make informed decision on monthly, quarterly and yearly product strategy.● Communicated insights, documentation, requirements, scope, anddeadlines to C-level suite, stakeholders and clients through development process● Drive discovery and delivery roadmap of the entire lifecycle of multiple products● Develop crisp business requirements to create product specifications● Develop, measure and analyze product KPIs and metrics● Work closely with cross-functional teams to bring new product and features to launch● Continuously build shared customer understanding● Creates product roadmap backed by insights Show less

Product Analyst

• Jun 2020 - Feb 2021

● Market Research - Identify target markets, research marketing strategies. Evaluate the company products and compare them against industry. Assisting and recommending the best products and launch strategies to increase company profitability● Overseeing product launch - Develop an understanding of company products to meet the company's current and future needs. Provide assistance with product and rating reviews. Develop and oversee small to medium scale projects. Contribute to company operations, such as costing, inventory control, planning, and budgeting. Assist the company in achieving short and long-term goals relating to product growth. Show less

Technical Business Analyst

• Aug 2019 - Jun 2020

● Build, negotiate, and manage complex initiatives to prevent or eliminate friction in Atlassian products and services.● Dig into, then go beyond the data to provide actionable recommendations that help improve the customer experience.● Act as the customer and support advocate in a highly agile software development environment.● Collaborate with product and support leaders to ensure support engineers are prepared for product change and measure its success.● Develop strong partnerships with leaders across the business to align strategy and tactics of product and operations.● Created new reporting tools from scratch using Presto and Redash, to pull data to present team leads with; hourly, weekly and monthly performance report, capturing detailed report about long running tickets, Individual performance KPI, for global team lead consumption, and a prototype for the data team to implement. Show less

Senior Confluence Support Engineer

• Aug 2014 - Jul 2019

● Engaged with Atlassian customer base to troubleshoot problems withinConfluence and Crowd Server ensuring resolution time of 11 days. Solvingissues, identifying and creating bug reports.● In charge of the health of the queue. Come up with a daily strategy toensure that all tickets are assigned to the most suitable engineer.Responsible for the team's daily KPI of assignment and resolution rate.● Earned recognition as one of the top 10 globally skilled engineers, highlightingexceptional expertise and proficiency in resolving complex technicalchallenges.● Became global technical Subject Matter Expert. Trusted as an escalation pointfor both internal teams and external customers.● Significantly the highest global contributor for 5 years in creating, writing, andcurating documentations, manuals, and knowledge bases, for both internal andexternal use Show less

Engineer Intern

• Feb 2013 - May 2013

Technical writing input for pre-qualification and tender submissions. Preparation of project programs. Developing and assisting with project planning. Reviewing contract documents. Assisting design and procurement teams, as well as the project management teams. Technical writing input for pre-qualification and tender submissions. Preparation of project programs. Developing and assisting with project planning. Reviewing contract documents. Assisting design and procurement teams, as well as the project management teams.