Monique Discartin

Customer Success Specialist at Palolo
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Contact Information
Location
Reno, Nevada, United States, US

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Experience

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Specialist
      • Aug 2023 - Present
    • Design
    • 1 - 100 Employee
    • Sales Associate
      • Dec 2022 - Aug 2023

      Lead day to day brick and mortar operations, achieving a higher than average conversion rate for in-store clients. Spearheaded visual merchandising efforts to create a one of kind experience for clients. Worked closely with Sales and Marketing Director to ensure all E-Commerce and Retail Operations are aligned with the brand image. Responsible for weekly auditing of inventory in store and for e-commerce stock. This includes 12 vendor sites to track 75+ drop shipping product listings. Lead day to day brick and mortar operations, achieving a higher than average conversion rate for in-store clients. Spearheaded visual merchandising efforts to create a one of kind experience for clients. Worked closely with Sales and Marketing Director to ensure all E-Commerce and Retail Operations are aligned with the brand image. Responsible for weekly auditing of inventory in store and for e-commerce stock. This includes 12 vendor sites to track 75+ drop shipping product listings.

    • Insurance
    • 1 - 100 Employee
    • Payroll Client Technician
      • Nov 2019 - Dec 2022

      Responsible for completing weekly and daily audits on client’s accounts for accuracy and ensure all internal controls and procedures are followed. Provides solutions to Payroll Client Representatives for more complex situations and problems. Works very closely with various departments such as Tax and Accounting which includes being responsible for data management and processing payroll adjustments to ensure accurate Quarter and Year End Filings; along with tax liability reconciliation billing.Special project management included overseeing and executing yearend processes such as 1099 adjustment batches. For a Holiday Savings program I played a pivotal part in issuing millions of dollars in funds, ensuring accurate disbursement while working collaboratively with various departments. Show less

    • Payroll Specialist
      • Feb 2019 - Nov 2019

      Processed high volume payroll distribution, resolve payroll related issues, and conducted client troubleshooting in real time. Served as a liaison for business to business management. Maintained and managed client cases. Ensure accurate compliance by maintaining knowledge of federal, state, and local regulations.

    • Office Coordinator
      • May 2018 - Nov 2018

      Extensive and hands on political county organizing and campaign experience. Responsible for providing positive, helpful orientation to the public, candidates, volunteers and elected office holders, manipulation of Vote builder, and assisting with coordination and tracking of canvassing. Provided all of data entry into database and coordinated a team of data entry volunteers. Extensive and hands on political county organizing and campaign experience. Responsible for providing positive, helpful orientation to the public, candidates, volunteers and elected office holders, manipulation of Vote builder, and assisting with coordination and tracking of canvassing. Provided all of data entry into database and coordinated a team of data entry volunteers.

    • Server
      • Jun 2017 - Nov 2018
    • Operations Assistant
      • Feb 2015 - Jan 2017

      Upheld desk duties, creating data spreadsheets with excel, coordinated event operations, organized shared file drive, created and provided materials for advisory board meetings. Provided me with the opportunity to step out of my comfort zone and exercise advocacy. Upheld desk duties, creating data spreadsheets with excel, coordinated event operations, organized shared file drive, created and provided materials for advisory board meetings. Provided me with the opportunity to step out of my comfort zone and exercise advocacy.

    • Front Desk Assistant
      • Jan 2014 - Feb 2015

Education

  • The University of Kansas
    Bachelor of Arts - BA, Cultural Anthropology
    2013 - 2018

Community

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