Experience

Rhino Africa

• South Africa
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Head of Data Quality

  • Sep 2023 - Present

  Ensuring our data is accurate, consistent, and complete. Profiling data and developing strategies to improve data quality across the entire organisation. Creating new policies or procedures for collecting and storing data and training employees on how to properly enter data into databases. Data governance including developing guidelines and best practices for storing data and the maintenance thereof.Data profiling- Profiling data sets to identify the status & completeness (or incompleteness) of our data- Identify & assess the cause and degree of impact on the organisation- Reporting & communicating these findings to the businessData cleansing & improvement- Define data quality rules & solutions to improve quality and completeness- Implement data quality improvements & provide training of users if required- Provide visibility of the improvements and changes from profiling to after improvementsData governance & strategy- Developing a data quality strategy that aligns with Rhino Africa’s goals and objectives- Perform measurements and set performance targets- Monitoring data quality to ensure that it remains consistent over timeData opportunities- Recommending changes in data storage / input methods to improve efficiency and accuracy- Identifying data opportunities for all teams across Rhino Africa, with the goal of improving performance and consolidating our data into one source which is easily accessible by the required teams. Show less

• Sabbatical

  • Jun 2023 - Sep 2023

• Head of Salesforce

  • Jul 2022 - Jun 2023

  Responsible for guiding technologically, strategically, and operationally the Salesforce platform at Rhino Africa. Envision, plan, design and coordinate the implementation of systems and processes within Salesforce by managing the Salesforce team. Keep up to date with new features and functionality of Salesforce & Kaptio for potential roll-out or team education. Maintain and customise Salesforce & Kaptio and the third-party applications integrated with it. Facilitate training on Salesforce & Kaptio and related tools.Improve employee efficiency and effectiveness through training and by driving adoption.Strategy- Lead Rhino Africa in administrating, maintaining and further developing Salesforce- Develop goals, tasks, and plans of development for projects- Assess key features and new apps that will improve business processes; specify requirements and motivate their implementationContinuous Improvement & Development- Configure Salesforce to meet business requirements. - Manage allocated sprint work and deploy configurations through pipeline.- Ensure that all aspects of development and administrative configuration updates are thoroughly tested and signed off before they are deployed to production- Monitor and maintain the backlog to ensure that tasks are correctly assigned and that there is enough information provided by business to ensure that these issues are quickly resolved by external Salesforce consultants or a developer.- Work with functional business units to understand and support Salesforce business requirements, processes, and workflowsSupport, Training and Onboarding + Salesforce Team Performance- Maintain and support all users of Rhino Africa- Manage helpdesk requests- Ensure quality control of data (product) that is managed in Salesforce. - Manage data (content, images & product) request pipeline and action changes- Lead the recruitment, onboarding, training and performance review of team members Show less

• Salesforce Operations Support Manager

  • Dec 2019 - Jun 2022

  Envision, plan, design and coordinate the implementation of systems and processes within Salesforce. The essence of the role would be to gather detailed requirements, build out specifications, analyse tool capabilities and build functionality to meet the business needs presented.Keep up to date with new features and functionality of Salesforce for potential roll-out or team education. Maintain and customize Salesforce and the third-party applications integrated with it. Facilitate training on Salesforce and related tools.Improve employee efficiency and effectiveness through training and by driving adoption while helping users utilise & understand the tools at their disposal. As well as offering support to End User by managing the Salesforce operations support team.Key result areasWorking with functional business units to understand and support Salesforce business requirements, processes, and workflows.Configuring Salesforce to meet these business requirements. This includes managing allocated sprint work through PMO and deploying configurations through the deployment pipeline.Ensuring that all aspects of Salesforce development and administrative configuration updates are thoroughly tested and signed off before they are deployed to production.Monitor and maintain the Maintenance backlog to ensure that tasks are correctly assigned and that there is enough information provided by business to ensure that these issues are quickly resolved by external Salesforce consultants or a Developer.Train and manage the internal Salesforce support teamManage Salesforce Helpdesk requestsSalesforce User Management & SecurityEnsuring quality control of data (product) that is managed in Salesforce. This may include pulling reports and actioning data clean up.Manage pipeline of content & image requestsManage and approve Product structures and ratesManage mapping and maintenance of existing and new Property Management Systems integrations Show less

• Digital Operations Team Leader

  • Oct 2014 - Dec 2019

  Involved with Rhino Africa’s digital transformation across multiple departmentsTravel ERP Software* Data & Content Management - defining structures, sourcing & managing content* User Testing - quality assurance & reporting of bugs* Specifications - system improvements* User Training - creating training manuals and training new users* System Support - managing support for users on the platformTools used / Skills improved: Asana, Excel, Whatfix, BalsamicUser Research (UR)* Researched UR techniques applicable to our current projects* Documenting comprehensive guide on UR techniques and tools* Employing these techniques to run UR throughout our project* Collaborating with User Experience (UX)* Planning a framework to document User interaction Tools used / Skills improved: JIRARhino Africa is Africa’s leading online travel company. Promoting safari, wildlife destinations and luxury travel across Southern Africa, East Africa and the Indian Ocean Islands. Rhino Africa is heavily involved in projects in different countries that include uplifting local communities, conserving endangered wildlife and educating children in rural areas. Show less

• Rhino Academy - Training Coordinator

  • Mar 2014 - Sep 2014

  The Rhino Academy is a 3 month full-time training program for Junior Travel Consultants. I ran two rounds of the Academy. 1) April - June 2014 - 7 students2) July - September 2014 - 7 studentsPrior to us launching the Academy, I spent the month of March:* Setting up the full curriculum for the training program* Creating tests and exams based on the training material* Budgeting for, and booking day tours, company culture events, site inspections & educational trips* Coordinating guests speakers and planning supplier presentations* Assisting with the set-up of the 'classroom'* Budgeting & ordering of decor & classroom suppliesDuring the 3 month training, the curriculum consisted of:* Destination training throughout Southern and East Africa* Product knowledge & research* Rates structures & contracts* Systems (GlobeTrack / Outlook / Network Drives / Intranet)* Building Quotations & Travel Itineraries* Sales Techniques* Client correspondence* Administration and company procedures* Supplier product presentations* Site inspections* Educational trips* Tests and Final Exams Show less

• Senior Travel Consultant

  • Apr 2008 - Mar 2014

  Senior Travel Consultant specialising in tailor-made itineraries throughout Southern and East Africa.* Providing in-depth travel & destination information to potential visitors.* Preparing quotations that best suit their experience expectations within budget.* Administration duties include: collecting clients payments, ensuring costings & supplier invoices balance and approving payments of supplier invoices.* Compiling extensive travel documentation for my clients* Support for guests throughout their travel experience. Show less



HomePath Real Estate

• Johannesburg Area, South Africa

• Real Estate Agent

  • Jan 2007 - Dec 2007

  Independent Real Estate Agent specialising in Residential Property Independent Real Estate Agent specialising in Residential Property



Lanes Restaurant & Bar

• London, United Kingdom

• Manager

  • Sep 2003 - Oct 2006