Experience

Avocado Green Brands

• United States
• Consumer Goods
• 100 - 200 Employee

• Risk Mitigation Manager

  • Sep 2020 - Present

  Identified and assessed potential risks, analyzing relevant information to develop effective solutions. Enhanced customer satisfaction by skillfully resolving product and service-related issues. Ensured accuracy and integrity of paperwork, promptly addressing any discrepancies for a swift resolution. Actively contributed to continuous improvement initiatives, generating valuable suggestions and engaging in collaborative problem-solving activities to foster a team environment. Pioneered development of a comprehensive warranty and claims process. Show less

• Production and Logistics Lead - Remote position

  • Jun 2018 - Sep 2020

  Demonstrated active listening skills, ensuring a comprehensive understanding of customers' requests before providing appropriate solutions. Delivered in-depth information and comprehensive details on the company's diverse range of products and services. Collaborated with team members to manage orders effectively, maintaining clear communication with warehouse staff and utilizing shipping systems to track and confirm order statuses in OSAS.

• Customer Experience Associate - Remote position

  • Mar 2018 - Jun 2018

  Provided exceptional customer service through email and chat channels, going above and beyond to address all customer concerns. Collaborated with CX team leads to effectively communicate customer feedback to various departments such as marketing, design, and product teams. Proactively identified customer trends in real-time, enabling timely and relevant responses.



CA Marketing, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Ecommerce Coordinator -Ritz Sales Department

  • Apr 2010 - Mar 2018

  Ensured that accounts had accurate MAP (Minimum Advertised Price) and rebate pricing in accordance with manufacturer specifications. Supervised and handled all active order listings, aiming to boost revenue by more than 30% and maintain losses and cancellations below 2% for all sales. Ensured that accounts had accurate MAP (Minimum Advertised Price) and rebate pricing in accordance with manufacturer specifications. Supervised and handled all active order listings, aiming to boost revenue by more than 30% and maintain losses and cancellations below 2% for all sales.