Experience

United Mail

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Feb 2016 - Present



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• HR Administrative Assistant

  • 2014 - 2015

  • Managed an applicant flow and builds applicant sources by researching and contacting colleges, employment agencies, recruiters, and internet sites.• Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.• Provided organization information, opportunities, and benefits while maintaining rapport with candidates.• Met with department managers to discuss area needs for open warehouse positions.• Instructed daily group interviews and facility tours for applicants.• Determined applicant qualifications by interviewing applicants, analyzing responses, comparing qualifications to job requirements.• Assisted with orientation of new hires and new hire paperwork preparation.• Assisted with company events.• Administered pre-employment drug screens for candidates.• Performed human resources reporting functions.• Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.• Performed customer service functions by answering applicant requests and questions.• Made photocopies, faxes documents and performs other clerical functions as needed.• Assisted department with various research projects and/or special projects.



Springleaf Financial Services

• Financial Services
• 700 & Above Employee

• iLoan inbound Representative

  • Oct 2012 - Aug 2014

  • Received Quality Service Award for outstanding call quality and achieving high performance goals.• Contributed to inbound customer service and sales.• Computed data into program software.• Submitted and processed customer loan application requests.• Accurately provided online computer support and customer service. • Received Quality Service Award for outstanding call quality and achieving high performance goals.• Contributed to inbound customer service and sales.• Computed data into program software.• Submitted and processed customer loan application requests.• Accurately provided online computer support and customer service.



ACCENT Marketing

• United States
• Advertising Services
• 300 - 400 Employee

• Interim HR Assistant

  • Dec 2008 - Aug 2010

  • Assisted with applicant screening and background checks.• Created and posted job ads through indeed and company intranet site.• Assisted with interviewing process, applicant paperwork, and reference checking.• Administered preliminary employment tests on-site.

• Customer Service Representative

  • Mar 2007 - Dec 2008

  • Received Customer Service Award for outstanding track record of positive customer feedback.• Inbound customer service and sales. Outbound Business-to-Business telephone calling.• Troubleshoot product complications and accurately explained details and care of merchandise.• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.