Front Office and Events Manager, Strawberry Hill Hotel & Spa

• Feb 2023 - Present

Desk Officer

• Oct 2022 - Feb 2023

Under the direct supervision of the Customer Service Manager, inter-alia successfully execute the following: • Interviews applicants, cross checks system to authenticate or create identity profile • Conducts checks to ensure applications are compliant with eligibility requirements for services sought and returns noncompliant applications to Customer Relations Officer for follow-up • Updates electronic systems with required information for compliance in respect of those applications with discrepancies upon receipt • Conducts interviews to determine eligibility and clarify related issues in relation to applications for Passport, Extension of Stay or Citizenship • Participates in public education mobiles to disseminate information and receive applications from time to time • Participates in job rotation in the Unit to broaden skills, fill gaps and improve service delivery to customers • Performs other related duties that may be assigned Show less

Concierge

• Aug 2021 - Feb 2022

• Handled check-ins and check-outs for all Concierge/Club Sandals guest. • Prepared welcome and departure letters, accompanied by relevant collateral. • Escorted guests to assigned rooms and familiarizes them with room amenities and feature. • Planned guests’ vacation using the weekly planner-assists with the booking and confirmation of guest reservations. • Inspected rooms for arrivals ensuring exacting standards and maintained. • Handled check-ins and check-outs for all Concierge/Club Sandals guest. • Prepared welcome and departure letters, accompanied by relevant collateral. • Escorted guests to assigned rooms and familiarizes them with room amenities and feature. • Planned guests’ vacation using the weekly planner-assists with the booking and confirmation of guest reservations. • Inspected rooms for arrivals ensuring exacting standards and maintained.

• Mar 2017 - Sep 2020

-Welcomed and provided personalized services of a high standard to VIP passengers through warm welcome, escort, and effective communication.-Advised passengers of lounge facilities and products concerning each of the lounges.-Ensured and informed passengers of their gate allocations or changes in gates or flight timings.-Ensured that lounge standards with regards to food and cleanliness of service areas were maintained at all times.-Coordinated flight disruption response activities on affected flights within lounges applying established disruption and or downgrading handling procedures in close coordination with lounge officers and provided them with handling summary at regular intervals. Show less

• Feb 2015 - Feb 2017

-Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.-Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.-Assisted with the reception of unaccompanied minors from arrival flights to unaccompanied minors lounge.-Processed and secured passenger luggage and ensured adherence to IATA dangerous goods manual.-Involved with the on-job training of new joiners and the familiarization of people new to the area, whilst ensuring that they were well versed with the EKAS standards and procedures. Show less

Travel Consultant

• Dec 2014 - Jan 2015

-Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. -Asked open-ended questions to better ascertain client needs and determine the best international travel offerings. -Arranged travel accommodations for groups, couples, executives, and special needs clients. -Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. -Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation. Show less

Brand Representative

• May 2012 - Dec 2014

-Communicated product value, quality, and style to educate and entice potential customers. -Increased brand awareness through event marketing, demonstrations, sales, and brand promotion. -Set up and broke down promotional booths and tents, talked to potential customers, sampled various products, and kept track of sales for successful promotional events. -Communicated product value, quality, and style to educate and entice potential customers. -Increased brand awareness through event marketing, demonstrations, sales, and brand promotion. -Set up and broke down promotional booths and tents, talked to potential customers, sampled various products, and kept track of sales for successful promotional events.

Wedding Coordinator and Tour Dispatch

• Oct 2011 - Nov 2014

-Directed wedding-day happenings including guest arrivals, ceremony timing, meals, and speeches. -Assisted with wedding day setup, decoration, and break down. -Collected tickets from each passenger before tour departures. -Coordinated embarkation and disembarkation activities for Royal Clipper and Silver Seas cruise companies. -Coordinated landside activities for major cruise liners and tour excursion teams. -Airport meet and assist for Saga Tours. -Directed wedding-day happenings including guest arrivals, ceremony timing, meals, and speeches. -Assisted with wedding day setup, decoration, and break down. -Collected tickets from each passenger before tour departures. -Coordinated embarkation and disembarkation activities for Royal Clipper and Silver Seas cruise companies. -Coordinated landside activities for major cruise liners and tour excursion teams. -Airport meet and assist for Saga Tours.

Market Researcher

• May 2012 - Jul 2012

-Was charged with data collection and data entry -Was charged with data collection and data entry