Experience

Hyatt Centric South Beach Miami

• United States
• Hospitality
• 1 - 100 Employee

• Administrative Manager

  • Nov 2015 - Present

  • Review, test and implement internal controls to ensure all departments are in compliance withinternal and external audits.• Safeguard monetary assets by auditing 15 staff issued banks semimonthly.• Reconcile the hotel’s compensation from Word of Hyatt loyalty program.• Spearhead collections of over 2 million dollars since the hotel opening.• Track and retain up to date permits, licenses and certificates of insurance.• Functions as payroll/HR coordinator, assists in conducting orientations and onboarding of new associates. Show less

• Property Coordinator

  • Apr 2015 - Nov 2015

  - Opening team member of a modern 105-room lifestyle hotel.- Assisted the General Manager and the Director of Rooms as necessary.- Coordinated the execution of monthly employee events and awards.- Monitored, maintained and oversaw the handling of all cash for the hotel.- Prepared daily deposits; reconcile disbursements of petty cash.- Mastered accounts receivable and accounts payable processes.- Assisted with month end by processing final invoices and submitting all departmental accruals. Show less



The Raleigh Group

• Front Desk Agent

  • May 2014 - Apr 2015

  - Managed front desk tasks for 105-room full-service boutique hotel. - Supported concierge in processing welcoming amenities for hotel VIPs and other guests. - Assisted front office manager with composing responses to guests’ reviews. - Managed front desk tasks for 105-room full-service boutique hotel. - Supported concierge in processing welcoming amenities for hotel VIPs and other guests. - Assisted front office manager with composing responses to guests’ reviews.



The Redbury Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Host

  • Oct 2013 - May 2014

  - Opening team member. One month after opening, The Redbury listed as #1 hotel in Miami Beach on TripAdvisor. - Created lasting impressions among guests by means of all-inclusive service as front desk agent, concierge, in-room dining attendant, and porter. - Recorded guest comments and complaints, offering solutions and referring to managers as necessary. - Performed bookkeeping activities such as posting charges, balancing accounts and collecting payments. - Opening team member. One month after opening, The Redbury listed as #1 hotel in Miami Beach on TripAdvisor. - Created lasting impressions among guests by means of all-inclusive service as front desk agent, concierge, in-room dining attendant, and porter. - Recorded guest comments and complaints, offering solutions and referring to managers as necessary. - Performed bookkeeping activities such as posting charges, balancing accounts and collecting payments.