Monique Lehon Small

Mediator at Conflict Resolution Center of Montgomery County (CRCMC)
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Contact Information
us****@****om
(386) 825-5501
Location
Washington DC-Baltimore Area, US
Languages
  • English -

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Bio

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Credentials

  • Para Legal
    George Mason University
    Jun, 2015
    - Oct, 2024
  • Mediator
    Montgomery College, Montgomery County, MD
    Mar, 2015
    - Oct, 2024

Experience

    • Alternative Dispute Resolution
    • 1 - 100 Employee
    • Mediator
      • Jun 2015 - Present

      Facilitate solutions and agreements between parties in negotiation while maintaining a neutral disposition during high conflict resolution discussion. Provide reflective and respectful support to participants in a mediation process.

    • Financial Coordinator
      • Nov 2015 - Oct 2016

      Provide customer service to patients and family members. Review contracts, payment options, manage financial operations and technology of busy office. Responsible for reconciliation, billing, delinquencies and collections. In charge expansion project to ensure architectural and construction requirements are efficiently fulfilled. Confirm accuracy of loan financials and timely execution within budget. Established financial and document review processes and trained staff.

    • Assistant to Founder
      • Feb 2012 - Apr 2015

      Managed various projects, including overseeing the website launch, client retention projects, and business development opportunities. Other responsibilities included managing company e-mail and social media, maintaining and delegating incoming client requests, coordinating client and staff meetings.

    • Co-Owner
      • May 2007 - Jul 2011

      Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Reviewed Balanced Scorecard and assessed strategic direction. Led modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools. Established processes for all business operations including payroll, insurance, and marketing.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Vice President, Financial Controller
      • 1991 - 1999

      Performed business planning and analysis, product and customer profitability, unit costing, market share analysis, pricing analysis, and employee compensation analysis.Created detailed financial models and analytical tools to facilitate variance analysis and strategic planning.Provided forecasting, budgeting, variance and customer composition analysis, target market assessments and account accumulation reporting to senior management within the US Private Bank.

Education

  • University of Maryland University College
    Master of Science (MS), Management, Finance
    2017 - 2019
  • Stony Brook University
    Bachelor's degree, Philosophy
    1987 - 1991
  • Université d'Avignon et des Pays de Vaucluse
    Philosophy
    1989 - 1990
  • Stuyvesant
    1984 - 1987

Community

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