Monique Henry
Community Development Assistant III at Prince George's County, Maryland- Claim this Profile
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Bio
Marcus Houston Jr
Monique was my colleague at the Microsoft store at Pentagon City Mall. She was a committed employee to both the team and our customers. She was consistently achieving on and off the sales floor, and was a key influencer with regard to improving store morale, creating new experiences for customers and motivating our team. Monique regularly lead our coding, Mixed reality, and Microsoft Office workshops and never shied away from an opportunity to get involved in community outreach through our GIVE program. It is not often you get the opportunity to work with a team member that is truly passionate about learning, helping others and creating the ultimate customer experience. I am sure that Monique will continue to grow both in her career, as a professional and as a person.
Marcus Houston Jr
Monique was my colleague at the Microsoft store at Pentagon City Mall. She was a committed employee to both the team and our customers. She was consistently achieving on and off the sales floor, and was a key influencer with regard to improving store morale, creating new experiences for customers and motivating our team. Monique regularly lead our coding, Mixed reality, and Microsoft Office workshops and never shied away from an opportunity to get involved in community outreach through our GIVE program. It is not often you get the opportunity to work with a team member that is truly passionate about learning, helping others and creating the ultimate customer experience. I am sure that Monique will continue to grow both in her career, as a professional and as a person.
Marcus Houston Jr
Monique was my colleague at the Microsoft store at Pentagon City Mall. She was a committed employee to both the team and our customers. She was consistently achieving on and off the sales floor, and was a key influencer with regard to improving store morale, creating new experiences for customers and motivating our team. Monique regularly lead our coding, Mixed reality, and Microsoft Office workshops and never shied away from an opportunity to get involved in community outreach through our GIVE program. It is not often you get the opportunity to work with a team member that is truly passionate about learning, helping others and creating the ultimate customer experience. I am sure that Monique will continue to grow both in her career, as a professional and as a person.
Marcus Houston Jr
Monique was my colleague at the Microsoft store at Pentagon City Mall. She was a committed employee to both the team and our customers. She was consistently achieving on and off the sales floor, and was a key influencer with regard to improving store morale, creating new experiences for customers and motivating our team. Monique regularly lead our coding, Mixed reality, and Microsoft Office workshops and never shied away from an opportunity to get involved in community outreach through our GIVE program. It is not often you get the opportunity to work with a team member that is truly passionate about learning, helping others and creating the ultimate customer experience. I am sure that Monique will continue to grow both in her career, as a professional and as a person.
Credentials
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Becoming a Thought Leader
LinkedInMar, 2019- Oct, 2024 -
Creating Your Personal Brand
LinkedInMar, 2019- Oct, 2024 -
Defining and Achieving Professional Goals
LinkedInMar, 2019- Oct, 2024
Experience
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Prince George's County, Maryland
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Government Administration
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200 - 300 Employee
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Community Development Assistant III
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Sep 2023 - Present
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Microsoft
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United States
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Software Development
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700 & Above Employee
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SMB Direct Sales
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Apr 2021 - Present
-Identify and evaluate complex technology risks and provide technical solutions. -Demonstrate technical knowledge and critical thinking on a daily basis through meaningful relationships to ensure customer retention and growth. -Maintain IT compliance of according to Microsoft policies. -Coach and train IT staff on operational procedures and troubleshooting techniques.
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Small Medium Business Direct Sales Team
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Jul 2020 - Present
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Product Advisor
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Mar 2016 - Present
-Delivering world class customer service to our customers.-Maintaining product knowledge on all of Microsoft services and products to help customer discover new technology.-Providing customers with the most efficient tools to stay productive with work, home or everyday life.-Building trust worthy long term relationships with customers.-Assist team with visual changes. -Collaborating with community and business development specialist to ensure we are providing the community with the knowledge and tools to run businesses efficiently. Show less
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Service Advisor (career experience)
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Mar 2018 - Apr 2018
-Assess customer support needs through listening, diagnosing and repairing devices.-Helping consumer and business customers use, discover and love Microsoft products and services.-Maintaining continuous technical knowledge by learning through others, self-educating, showcasing product and service offerings by still adding onto Microsoft’s culture.-Communicate and identify potential complex repair situations.-Funnel business leads through the answer desk.-Learning and using Microsoft Dynamics CRM. Show less
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Education
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2017 - 2017
Strayer University
Business Administration and Management, General -
2007 - 2013
Prince George’s Community College
Business Administration / Human Resources -
2007 - 2009
Prince George's Community College
Human Resources Development
Community
