Experience

McGraw Hill Asia

• Singapore
• Education Administration Programs
• 200 - 300 Employee

• Receptionist

  • Aug 2001 - Aug 2012



IKON Office Solutions

• Retail Office Equipment
• 700 & Above Employee

• Receptionist

  • Aug 2001 - Aug 2012

  Answer internal / external calls for firm and internationally * Answer questions about the organization and filter information from calls to clients as necessary * Manage firms' visitor system - (work-speed) * Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel * Responsible for keeping publications available for visitors (i.e. news papers, journals) * Assist with monthly event coordination * Serve as a liaison in all… Show more Answer internal / external calls for firm and internationally * Answer questions about the organization and filter information from calls to clients as necessary * Manage firms' visitor system - (work-speed) * Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel * Responsible for keeping publications available for visitors (i.e. news papers, journals) * Assist with monthly event coordination * Serve as a liaison in all emergency situations within the facility * Responsible for company paging system, tracking staff, etc * Distribute name badges to visitors, temporary employees * Schedule Conference Rooms and place catering orders * Updates "Receptionist Procedural Manual" * Arrange travel, organization of expense reports and serve as a substitute for relieved administrative assistants * Maintain office supplies * Weekly update of company phone listing and shared company calendar * Performed other duties as needed

• Customer Service, Mail & File Clerk

  • Aug 2007 - Jun 2010

  Processed incoming and out going mail within both on and off campus sites * Performed sorting and filing in mail room * Packaging and processing shipments for multi-site delivery * Delivered completed copy quantity requests * Performed basic trouble shooting on all mailing equipment * Assisted in the coordinating of work assignments to meet specific deadlines & service deliverables * Managed and maintained messenger and FedEx/UPS log for vendor bill… Show more Processed incoming and out going mail within both on and off campus sites * Performed sorting and filing in mail room * Packaging and processing shipments for multi-site delivery * Delivered completed copy quantity requests * Performed basic trouble shooting on all mailing equipment * Assisted in the coordinating of work assignments to meet specific deadlines & service deliverables * Managed and maintained messenger and FedEx/UPS log for vendor bill reconciliation * Educated customers on company capabilities and services * Created and facilitated positive relationships with clients * Complete work orders with accuracy, expediency and prior to prescribed deadlines * File: Maintain records of invoices and management reports



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Customer Service

  • 2007 - 2009



Ikon Office Solutions - Chicago Public Schools

• Switch Board Operator, Mailroom Clerk

  • May 2004 - Aug 2007

  Received and properly routed incoming calls * Scheduled and organized conference room * Developed and maintained a company wide mailing list database * Handled confidential information applying confidentiality in the dissemination of information * Worked with Senior Management team on recurring projects * Dispatched facility related issues to building engineers Received and properly routed incoming calls * Scheduled and organized conference room * Developed and maintained a company wide mailing list database * Handled confidential information applying confidentiality in the dissemination of information * Worked with Senior Management team on recurring projects * Dispatched facility related issues to building engineers