Travel Agent

• Apr 2021 - Present

Corporate Travel Specialist with Costco Travel

• Sep 2022 - Jun 2023

Corporate Travel Agent

• Oct 2015 - Apr 2021

As a Corporate Travel Agent, I coordinated and scheduled all air, hotel, car, and travel arrangements for corporate clients and executive staff. I developed agendas and scheduled meetings for Office Managers to support company operations. I managed over 50 customer calls per day, fielded inquiries, responded to complaints, and identified solutions and corrective actions to ensure customer satisfaction. I also created company employee personal information profiles and developed a streamlined CRM process, which reduced manual labor hours for the creation of new hire documentation. • Utilized Global Distribution Systems (GDS) queues, Sabre scripts, and programmable keys to successfully fulfill travel requests. • Prepared and delivered prepay forms for travel hotel bookings, managed airline and system reports, and ensured compliance with regulations for domestic and international travel. • Processed payments via credit and debit card, in accordance with corporate security and privacy policies. • Developed a template for the manager to deliver successful email blasts featuring specific information for individual clients, which improved efficiency and saved over four manual work hours per week. Show less

Travel Agent

• Apr 2015 - Aug 2015

As a Travel Agent, I coordinated with tour managers to develop complete travel itineraries for entertainers and support personnel for tours up to eight months in length, which included researching, negotiating, and booking hotels in compliance with budget requirements. I also increased office productivity by two hours per day by implementing new travel technology. As a Travel Agent, I coordinated with tour managers to develop complete travel itineraries for entertainers and support personnel for tours up to eight months in length, which included researching, negotiating, and booking hotels in compliance with budget requirements. I also increased office productivity by two hours per day by implementing new travel technology.

Corporate Travel Agent

• Sep 2013 - Apr 2015

As a Corporate Travel Agent, I processed travel requests by booking airline, rail, car, hotel, and limo services and provided corporate savings by applying discount programs for travel services. I consulted travelers on security alerts and strategies for managing with international security concerns. I also performed special projects such as aircraft validation and seat management. As a Corporate Travel Agent, I processed travel requests by booking airline, rail, car, hotel, and limo services and provided corporate savings by applying discount programs for travel services. I consulted travelers on security alerts and strategies for managing with international security concerns. I also performed special projects such as aircraft validation and seat management.

Executive Platinum VIP Services Coach

• Dec 2012 - May 2013

As a VIP Services Representative, I processed travel requests by booking airline, rail, car, hotel, and limo services and promoted acceptance of lowest fare by applying appropriate discount programs. I researched and acquired travel documents for multiple nationalities, advised travelers on security issues, and provided education on dealing with security concerns internationally. As a VIP Services Representative, I processed travel requests by booking airline, rail, car, hotel, and limo services and promoted acceptance of lowest fare by applying appropriate discount programs. I researched and acquired travel documents for multiple nationalities, advised travelers on security issues, and provided education on dealing with security concerns internationally.

Supervisor of Corporate Travel

• Oct 2006 - Jun 2012

As the Supervisor of Corporate Travel, I managed meeting and travel calendars for the CEO and C-level executives, which included creating reports for guest travel and accommodations. I performed contract negotiations with hotels, car rental services, and airlines and reduced travel costs by 20%. I also coordinated all air, hotel and car rental reservations for executive staff. • Created company employee personal information profiles and developed a CRM streamlined process, which reduced manual labor hours for the creation of new hire documentation. • Provided supervision, leadership, training to two corporate travel team members, which included educating staff on strategies for handling difficult customers and challenging situations. • Submitted reports to senior management to support business decision-making and planning, which included utilizing ARC to manage airline reports. • Negotiated contracts for hotels and supported travelers in acquiring passports and visas. • Ensured compliance of current rules and regulations for domestic and international travel. Show less

Group Sale/Catering Manager

• Sep 2005 - Sep 2006

I managed operations for catering events with up to 200 attendees, which included leading teams of servers, back of the house staff, and ensuring compliance with guest needs and specifications. I also coordinated with executive leadership to develop a reservation schematic to support the first US Open Figure Skating Championship in Spokane, Washington. I managed operations for catering events with up to 200 attendees, which included leading teams of servers, back of the house staff, and ensuring compliance with guest needs and specifications. I also coordinated with executive leadership to develop a reservation schematic to support the first US Open Figure Skating Championship in Spokane, Washington.

Reservationist

• Mar 2003 - Jul 2003

Ticket Counter/Gate Agent

• Jun 1998 - Nov 2002