Monique Dow

Healthcare Consultant at HealthNET Systems Consulting, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
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Credentials

  • Level 1: Word White Belt
    McGraw Hill
    Mar, 2023
    - Sep, 2024

Experience

  • HealthNET Systems Consulting, Inc.
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Healthcare Consultant
      • Jun 2022 - Present

       Support Consultant with the Implementation of the Rauland R5 Nurse Call System throughout the enterprise  Collaborate with contractors, construction, vendors, and hospital stakeholders to design build and install a sustainable system  Assist with statement of work and floor plans that show systems for demolition and new installations  Analyze, Design and Document current state clinical workflows, provide input on industry best practices  Work with the project managers, vendors, clients, and other team members to define metrics and performance goals for the application  Participate in transitioning and delivering the requirements and workflows to ensure a clear and complete understanding of the system  Assist in translating workflows into test conditions and expected results for product, performance, and user acceptance testing  Review system configuration and conduct testing activities  Other duties as requested, this work could include implementation, optimization, upgrades, train-the-trainer sessions, and application support Show less

  • Lone Star Communications, Inc.
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Clinical Applications Specialist
      • Mar 2017 - Jun 2022

       Lead Analyst for three of the largest IDNs in the South, Texas Children’s Hospital, HCA Houston Gulf Coast, and UTMB Healthcare System  Collaborate with Sales and Service leads on Sales presentations and demonstrations  Primary contact for daily system support of the Rauland Nurse Call System including Responder 5, Responder 5000, Responder 4, Responder Enterprise  Prepare hospital drawings using Adobe and Blue Beam to confirm facility layout and device installation for handoff to site superintendents, general contractors, field technicians, and project managers  Perform Clinical Needs Assessments with nursing leaders, sales, service, and other teams to define industry best practice, LEAN workflows.  Conduct Quarterly Customer Care visits to ensure the system is running optimally in addition to offering suggestions on how to continue to use the R5 technology to optimize the use of the system  Provide Quarterly nurse call data to facility CNOs, ACNOs, CEO, and nursing leaders to help support NSI initiatives  Prepare PDCA cycles for process improvement work that helped drive the reduction of patient falls and other Hospital Acquired Conditions.  Developed training plans and managed the training process and presentations for doctors, nurses, technicians, etc.  Diagnose and resolve technical and clinical problems affecting system performance Show less

  • The Houston Methodist Hospital
    • Project Lead/System Administrator/Trainer
      • Jan 2014 - Mar 2017

       Lead FSA for the HMH Medical Center and shared support of the Research Institute and Physician Office with Corporate FSA,  Performed system configuration, testing, maintenance upgrades, and optimization efforts involving API LaborWorkx Workforce Management System Provide first-level functional system support, troubleshooting, analyzing, and resolving issues Collaborate with external and internal stakeholders to provide analysis and documentation of workflows, data collections, end-user report details, and other technical issues associated with the application Worked with nursing leaders on Centralized Staffing efforts for the internal Staffing Office, identifying areas of weaknesses and opportunities for improvement that would assist the nursing units and optimize the use of LWx while positively partnering with the Staffing Office to better manage department scheduling practices Successfully retired 2 in house legacy staffing systems, “Online Internal Staffing System” and “PACU On-Call Staffing System” within a year. Presented business requirements, project plan, and timelines to officially announce new system processes and functionality in Lwx System Administrator and Project Lead on a 5-year Nurse Call Replacement project throughout the hospital to include 32 inpatient units, 6 Ancillary Units, 5 ICUs, 3 OR’s, and an Emergency Room.  Collaborate with IT, Nursing, Design & Construction, Vendors and Contractors to manage, plan, design, build, integrate, implement, train, and support of the Rauland Nurse Call System (Rauland Responder 5) Provide first-level functional support for the IT Integration piece of the Nurse Call System with current technology, including Elpas Nurse locator tags, wireless phones/pagers, ADT integration and Epic EMR integration. Show less

    • Functional System's Administrator (API LaborWorkx)
      • Jul 2009 - Mar 2016

       Lead FSA for the HMH Medical Center and shared support of the Research Institute and Physician Office with Corporate FSA,  Performed system configuration, testing, maintenance upgrades, and optimization efforts involving API LaborWorkx Workforce Management System Provide first-level functional system support, troubleshooting, analyzing, and resolving issues Collaborate with external and internal stakeholders to provide analysis and documentation of workflows, data collections, end-user report details, and other technical issues associated with the application Worked with nursing leaders on Centralized Staffing efforts for the internal Staffing Office, identifying areas of weaknesses and opportunities for improvement that would assist the nursing units and optimize the use of LWx while positively partnering with the Staffing Office to better manage department scheduling practices Successfully retired 2 in house legacy staffing systems, “Online Internal Staffing System” and “PACU On-Call Staffing System” within a year. Presented business requirements, project plan, and timelines to officially announce new system processes and functionality in Lwx Developed new learning tracks for Management that successfully assisted in managing their department budgets, staffing/scheduling, and productivity System Administrator and Project Lead on a 5-year Nurse Call Replacement project throughout the hospital to include 32 inpatient units, 6 Ancillary Units, 5 ICUs, 3 OR’s, and an Emergency Room.  Collaborate with IT, Nursing, Design & Construction, Vendors and Contractors to manage, plan, design, build, integrate, implement, train, and support of the Rauland Nurse Call System (Rauland Responder 5) Provide first-level functional support for the IT Integration piece of the Nurse Call System with current technology, including Elpas Nurse locator tags, wireless phones/pagers, ADT integration and Epic EMR integration. Show less

  • US Oncology
    • United States
    • Medical Practices
    • Centricity Business (IDX) Implementation Analyst II
      • Jan 2007 - Jul 2009

       Worked on a Team of 10 to Design, Build, Implement, Support, and Train the Centricity Practice Management System in 6 different regions across the country. Our Team designed and developed the system to replace 5 different legacy practice management systems  Lead Analyst and Trainer for the Colorado, California, and Virginia regions, and responsibilities included support, reconfiguration, On-Site Application Training, directions for new installs, software updates, best practice recommendations for designing/building provider scheduling templates and processes  Provided operational support by personally resolving complex issues, using multi-application knowledge, design/build logic, and company resources  Developed and maintained monthly training goals by providing education materials, coaching, instructor lead training, and motivation techniques to the end users  Provided monthly analysis on the learning progress of the staff while making proactive recommendations to retain knowledgeable employees  Analyze, measure, and evaluate the effectiveness of the Teams support efforts utilizing various tools, including help desk reporting, internal tracking tools, customer feedback surveys, focus groups, etc.  Resourcefully communicated directly with multiple vendors regarding system issues, upgrades, test plans, network/interface issues, etc.  Provided direct contact on Centricity related issues and system functionality to physician practices, trainers, and corporate customers, with expertise in EWS (Enterprise-Wide Scheduling), Master Scheduling, TES (Transaction Editing System, BAR (Billing Account and Receivables), and Enterprise Dictionary Show less

  • Kelsey-Seybold Clinic
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Epic System Analyst/Epic Benefits Engine/Epic Prelude Modules
      • Jan 2005 - Jan 2007

      Designed, Build, Implemented, and Support of the Epic Benefits Engine and Prelude modules  Analyst and Trainer for new and existing staff Responsible for gathering information pertaining benefits from external/internal customers including the health plans admins, coding department, and the managed care departments to ensure our system reflects the most current and accurate codes for building the benefits engine, documenting all steps of the build for future onboarding  Provided fundamental functional and technical support to internal and external customers Collaborated with end users on the interdependencies of the Benefits Engine and managed care processes  Utilized skills to interpret Schedule of Benefits, identify patient liability, and build plans/packages in the Benefits Engine  Assists with the analysis, recommendations for corrective actions, and resolution of problems with the software applications and provided normal support for maintenance of upgrades and system maintenance Show less

    • Technical Trainer Specialist/IDX Implementation Analyst
      • Aug 1996 - Jan 2005

       Business Office SME for the Meditech System, offered support, troubleshooting, and training on the Meditech EMR System Provide Front End/Back End Support during the transition from Meditech to IDX System Analyst for the IDX Practice Management System, assisted in the Design, Build, Implementation and Training of the system Maintained system Dictionary’s  Developed training materials for the Front Desk, Scheduling, Charge Capture, Hospital Chart Tracking and BAR applications Monitored project implementation and production processes to maximize utilization of new system (IDX) and to ensure proper system processing of existing Meditech system Provided direction and facilitated training and technical support to Clinic operations and new personnel Facilitated training on Lawson and Kronos systems Provided training and support on all Microsoft Office products. Specializing in Excel, Visio, and Access. Coordinated and provided testing, support and training for new system implementations, upgrades, maintenance releases, and interfaces Developed training manuals and workflows for system upgrades and maintenance releases Show less

Education

  • Prairie View A&M University
    Family and Consumer Sciences/Home Economics Teacher Education
    1984 - 1989
  • Ross Shaw Sterling High School
    Honors Graduate
    1980 - 1984
  • San Jacinto College
    Information Technology
    2021 -

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