Experience

ROMAN CATHOLIC ARCHDIOCESE OF ATLANTA
• United States
• Religious Institutions
• 1 - 100 Employee
• Senior Administrative Assistant

  • Jul 2022 - Present


Ritz-Carlton Hotel Company

• United States
• Hospitality

• Lead Concierge

  • Sep 2015 - Present

  Greeted guests and provided personalized support to meet unique needs and promote brand loyalty Answer phones and emails in a professional manner, transfer calls to the appropriate department or guest and handle telephone messages accurately, completely, and promptly Perform clerical duties such as copying, faxing, and filing Trained and supervised new Concierge employees while offering constructive feedback to enhance the productivity of new hires Schedule tours, travel arrangements, transportation, dinner and event reservations for guests Responsible for the inventory, organization, and stocking of Concierge area and Hotel Gift Shop Ability to multi-task and maintain patience in a constantly changing environment Proficient in Microsoft Office Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining Facilitated research of local venues, restaurants and visitor spots per guest requests Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Guest Experience Associate

  • Jan 2021 - Feb 2022

  The ability to work all front office positions which include Front Desk Agent, Concierge, Guest Relations, PBX, and operational duties. Ability to multi-task and maintain patience in a constantly changing environment. Accurately calculate guest charges and post charges to guest room accounts Provide exceptional customer service and teamwork. Draft and send emails to guests regarding hotel amenities, surroundings, and offerings Respond to guests’ questions, requests, and concerns and ensure effective and long-term problem resolution. Maintain confidentiality and security of guests’ personal and business information. Exceptional listening skills and the ability to anticipate customer needs Perform clerical duties such as answering phone calls using appropriate etiquette, relaying messages, filing, responding, and sending emails Show less