Systems Adminstrator

• Aug 2019 - Present

Assistant Manager - Group Information, Communication & Technology

• Jul 2017 - Dec 2017

Service Delivery and Operations Coordinator

• Aug 2014 - Jun 2017

Systems Administrator

• Aug 2009 - Aug 2014

Core responsibilities included monitoring all interfaces, systems, and processes across theVM Group and taking the necessary corrective action in the event of a failure.• Ensured a safe and productive work environment for end users by providing patch management(operating system and 3rd party applications) and anti-virus solutions• Provided statistic reports (response time, availability, storage) of core systems to management.Analyzed these reports to assist with capacity planning.• Assisted with Business Continuity by managing the Information Technology Services ContinuityProcess. Was instrumental in crafting the Disaster Recovery Policy and Procedure documents.• Liaised with Business Leaders to determine their RPO & RTO objectives and ensured that theircritical applications were covered.• Coordinated and planned at least two disaster recovery simulations yearly. Completed a simulationreport which included issues encountered, lessons learnt as well as a to-do list with expectedcompletion times.• Managed the Change Management Process, to ensure compliance and efficiency for all changerequests.• Managed back-up and restorations procedures for the operating system, file shares, applicationsand databases.• Provided second tier support to Service Desk• Configured and managed file replication between sites using DFS file replication• Configured and managed file and share permissions.• Completed issues and requests logged through the service desk portal, providing timelycommunication.• Assisted Technical Solutions Architect and Vendors in designing new solutions• Assisted in designing and implementing new applications and technologies• Deployed new virtual machines from template and modified existing templates• Documented and maintained configuration settings for applications and servers• Created and modified active directory objects (users, computers, group policies)

Technical Specialist

• Jun 2007 - Jul 2009