Monique Ebert
Commercial Account Manager at Orbit World Travel (NZ)- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
Monique had a large portfolio but managed to make even her smallest clients (us) feel like they were receiving good old fashioned personalized customer service. She was proactive, available and always looking out for ways to grow our business with NZME. I cannot recommend her enough. Any business, and more importantly their clients, who work with Monique will get best in class service. She will be missed.
Stewart Gibson
Monique is a dedicated hard worker and as the senior key account manager with many years of business development under her belt, her performance and capabilities are second to none. She would make an amazing team leader as she had a way of bringing out the best in her teammates and her managers. Consistent and strategic execution of customer engagement and project management through actively prospecting, preparing and heading marketing initiatives were her specialties. I have worked with Monique for over 2 years and her ability to grow her account portfolio along with continuously achieving targets has always inspired me. It would be an absolute pleasure to work with Monique any time in the future. She would be a valuable asset to any team.
LinkedIn User
Monique had a large portfolio but managed to make even her smallest clients (us) feel like they were receiving good old fashioned personalized customer service. She was proactive, available and always looking out for ways to grow our business with NZME. I cannot recommend her enough. Any business, and more importantly their clients, who work with Monique will get best in class service. She will be missed.
Stewart Gibson
Monique is a dedicated hard worker and as the senior key account manager with many years of business development under her belt, her performance and capabilities are second to none. She would make an amazing team leader as she had a way of bringing out the best in her teammates and her managers. Consistent and strategic execution of customer engagement and project management through actively prospecting, preparing and heading marketing initiatives were her specialties. I have worked with Monique for over 2 years and her ability to grow her account portfolio along with continuously achieving targets has always inspired me. It would be an absolute pleasure to work with Monique any time in the future. She would be a valuable asset to any team.
LinkedIn User
Monique had a large portfolio but managed to make even her smallest clients (us) feel like they were receiving good old fashioned personalized customer service. She was proactive, available and always looking out for ways to grow our business with NZME. I cannot recommend her enough. Any business, and more importantly their clients, who work with Monique will get best in class service. She will be missed.
Stewart Gibson
Monique is a dedicated hard worker and as the senior key account manager with many years of business development under her belt, her performance and capabilities are second to none. She would make an amazing team leader as she had a way of bringing out the best in her teammates and her managers. Consistent and strategic execution of customer engagement and project management through actively prospecting, preparing and heading marketing initiatives were her specialties. I have worked with Monique for over 2 years and her ability to grow her account portfolio along with continuously achieving targets has always inspired me. It would be an absolute pleasure to work with Monique any time in the future. She would be a valuable asset to any team.
LinkedIn User
Monique had a large portfolio but managed to make even her smallest clients (us) feel like they were receiving good old fashioned personalized customer service. She was proactive, available and always looking out for ways to grow our business with NZME. I cannot recommend her enough. Any business, and more importantly their clients, who work with Monique will get best in class service. She will be missed.
Stewart Gibson
Monique is a dedicated hard worker and as the senior key account manager with many years of business development under her belt, her performance and capabilities are second to none. She would make an amazing team leader as she had a way of bringing out the best in her teammates and her managers. Consistent and strategic execution of customer engagement and project management through actively prospecting, preparing and heading marketing initiatives were her specialties. I have worked with Monique for over 2 years and her ability to grow her account portfolio along with continuously achieving targets has always inspired me. It would be an absolute pleasure to work with Monique any time in the future. She would be a valuable asset to any team.
Credentials
-
Introduction to Real Estate: About the real estate industry
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Introduction to Real Estate: Real estate marketing and communications
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Introduction to Real Estate: The real estate cycle and your role
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Property Management | Part One: Getting the basics right
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Property Management | Part Three (Section A): Rules and regulations
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Property Management | Part Three (Section B): Unresolved issues
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Property Management | Part Two (Section A): Your day-to-day tasks
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Property Management | Part Two (Section B): Maintaining a property
The Real Estate Institute of New Zealand (REINZ)Sep, 2021- Oct, 2024 -
Harvard ManageMentor: Strategy Planning and Execution
Harvard Management CompanyMay, 2017- Oct, 2024 -
Antitrust/Competition Law
InterContinental Hotels Group (IHG®)Jun, 2016- Oct, 2024 -
Effective Sales Negotiations
InterContinental Hotels Group (IHG®)May, 2016- Oct, 2024 -
Harvard Managementor: Difficult Interactions
Harvard Business PublishingAug, 2015- Oct, 2024 -
Solution Selling IHG
InterContinental Hotels Group (IHG®)Jul, 2015- Oct, 2024 -
Presenting with Impact
talkforceMay, 2015- Oct, 2024 -
Harvard ManageMentor: Leading and Motivating
Harvard Business PublishingJan, 2015- Oct, 2024 -
Newmarket Delphi New Employee
InterContinental Hotels Group (IHG)Jul, 2014- Oct, 2024 -
Harvard ManageMentor: Time Management
Harvard Business PublishingApr, 2014- Oct, 2024 -
MICE Conversion IHG
InterContinental Hotels Group (IHG)Feb, 2014- Oct, 2024
Experience
-
Orbit World Travel (NZ)
-
New Zealand
-
Travel Arrangements
-
100 - 200 Employee
-
Commercial Account Manager
-
Jan 2023 - Present
Account management of the commercial portfolio and new business growth in the Bay of Plenty and Waikato regions. Key responsibilities: • Account Management • Account Growth • Promote Orbit Online to clients & train the relevant staff in the efficient use of the booking system • New Business Growth & Implementation • Client reporting and reviews Account management of the commercial portfolio and new business growth in the Bay of Plenty and Waikato regions. Key responsibilities: • Account Management • Account Growth • Promote Orbit Online to clients & train the relevant staff in the efficient use of the booking system • New Business Growth & Implementation • Client reporting and reviews
-
-
-
New Zealand Media & Entertainment (NZME)
-
New Zealand
-
Broadcast Media Production and Distribution
-
700 & Above Employee
-
Senior Media Specialist - Real Estate Portfolio
-
Feb 2022 - Jan 2023
Achievements • Achieved my Partner Programme (contracted revenue) target at 105% o Increased contracted revenue in my portfolio YOY BY 271% o Added four new clients to my contracted revenue portfolio o Successfully signed the highest Partner Programme in the Coromandel area to date o Increased accounts contracted revenue in a challenging market by up to 100% • Achieved #2 biller status for OneRoof in the Bay of Plenty and Coromandel region for the month of November • Had one agent in my portfolio successfully win our Australian Open agent national promotion due to revenue spent • Had four agents in my portfolio successfully win our Waiheke Lunch agent national promotion due to revenue spent • Successfully prepared for and delivered presentations to full conferences (the Richardsons Group and all Harcourts offices from Waihi up to Whitianga) Responsibilities • Work with boutique real estate agencies in the Western, Eastern Bay of Plenty and Coromandel • Develop and implement real estate portfolio's advertising plans and strategies • Respond to briefs, conduct negotiations and build strong relationships • Develop and manage a six monthly strategy • Undertake regular reviews with portfolio to ensure needs are being met • Accurately evaluate key accounts yield management and profitability • Capture key market trends and client decisions to maintain a high level of market intelligence Show less
-
-
-
The Kefir Co.
-
New Zealand
-
Food and Beverage Services
-
Business Development Executive (during Restraint of Trade)
-
Dec 2021 - Feb 2022
Three month contract during my Restraint of Trade period. Responsibilities • Develop sales channels and strategy for existing and new products • Maintain existing customer relationships and introduce them to the new product portfolio • New customer development • Improve company sales and marketing strategies • Work in Hubspot and Upstock to process sales orders • Work in Shopify to check sales orders Three month contract during my Restraint of Trade period. Responsibilities • Develop sales channels and strategy for existing and new products • Maintain existing customer relationships and introduce them to the new product portfolio • New customer development • Improve company sales and marketing strategies • Work in Hubspot and Upstock to process sales orders • Work in Shopify to check sales orders
-
-
-
realestate.co.nz
-
New Zealand
-
Real Estate
-
1 - 100 Employee
-
Territory Account Manager - South Auckland & Waikato
-
Jan 2021 - Dec 2021
Responsibilities Planning and development • Forecast and target achievement • Development and implementation of sales plans and account strategies • Identify and develop innovative solutions to grow revenue and profitability • Respond to briefs, conduct negotiations and build strong relationships Sales management • Develop and manage a quarterly strategy for pipeline and sales growth while meeting client needs and objectives • Undertake regular reviews with new clients to ensure needs are being met • Develop and implement an ongoing new business development plan to ensure growth • Work collaboratively with the sales team to enhance the customer experience and increase efficiency • Work collaboratively with the marketing team to ensure sales promotions conform to brand strategies Account management • Develop and present solutions which meet client needs • Accurately evaluate key accounts yield management and profitability • Capture key market trends and client decisions to maintain a high level of market intelligence Administration and general management • Accurately record all customer interactions within the Salesforce CRM system • Manage the day to day administration of the territory • Work collaboratively with the sales support team lead to ensure smooth operational processes • Conduct business and demonstrate realestate.co.nz values and behaviours • Act with integrity, in line with sound principles and values, build trust and credibility Achievements • Won Salesperson of the Quarter Q2 2021 • Increased package production adoption by 7% • Converted 47 offices and/or agents onto agreements resulting in $302,000 uplift in revenue • Achieved $650,000 worth of revenue YTD 2021 • Earned a wealth of positive feedback from industry sent directly to CEO/management • Obtained valuable competitor information • Adapted and prioritised revenue and urgency during the lockdown Show less
-
-
-
New Zealand Media & Entertainment (NZME)
-
New Zealand
-
Broadcast Media Production and Distribution
-
700 & Above Employee
-
Business Development & Key Account Manager
-
Jul 2017 - Feb 2020
Digital with cross-selling into Print and Radio. Responsibilities • Achieve set targets through the sales individual’s identification, implementation and execution of strategies • Grow account portfolio profitability • Strategically plan and forecast to target • Effectively close meetings, pitch, create tailored marketing solutions and negotiate to close • Proactively promote GrabOne and NZME advertising products and services Achievements Financial Results o Top 3rd performer in a team of 34 sales people. o 100% retention of key accounts. o Contributed 5% more than my peers to our overall Auckland team target. o In 2019 achieved 2.9 million in site sales which was a 70% increase on my own personal performance YOY. o In 2019 achieved $478,600 in revenue to GrabOne which is a 34% increase on my own personal performance YOY. o In 2018 achieved 29% of new business and in 2019 achieved 9% of new business, as I was senior key account management focused. • Project Management o Proactively identified a lack of and created a sales process for our sales team morning meeting from lead through to conversion. o Proactively led a customer engagement co-branded Radio Hauraki and GrabOne Beer & Pie July campaign. o Investigated, collected data and fed back to the team information on what customers are searching for most onsite to assist the team to better strategically plan and provide content which results in customer engagement and sales (keywords and sources of how customers are getting to content i.e. emails). o Contributed in GrabOne’s first ever print publication, GrabOne Guide to Summer. o Sourced exclusive offers from five businesses for the One Roof launch event, for 200 of their clients. • People Management o Identified as a senior sales person and selected to represent the GrabOne sales team, create a sales onboarding process for one regional new starter in addition to Auckland based new starters being seated next to me as their “buddy”. Show less
-
-
-
IHG Hotels & Resorts
-
United Kingdom
-
Hospitality
-
700 & Above Employee
-
Corporate Business Development Executive
-
Jun 2016 - Jul 2017
Responsibilities• Create an effective account management plan and nurture client portfolio• Identify and prospect new business opportunities in line with business strategy • Plan and execute travel for business, sales appointments, site inspections and host clients • Prepare and submit business cases, negotiate year on year rates for corporate accounts • Achieved budgeted revenue per room• Achieve hotel budgeted IHG Business Rewards Achievements• Project management o Led the IHG Business Rewards programme within New Zealand for New Zealand IHG hotels.• People management o Mentorship of two colleagues - Conference Sales Manager at Holiday Inn Rotorua and Reservations Agent at Crowne Plaza Auckland. • Financial responsibilitieso Increase YOY accommodation rates for corporate market segment. • January 2017, the Business Development Manager moved to another hotel. I was tasked with all her responsibilities and accounts, her role was not replaced Show less
-
-
New Business Conversion Sales Executive
-
Mar 2015 - Jun 2016
Responsibilities• Activated at the point of warm new business, use solution selling techniques to close • Actively listen, create tailored solutions and value propositions • Effectively use negotiation and closing techniques• Lead and achieve teams’ meetings conversion target of 48% • Achieve budgeted revenue per room, meetings market segment• Outperform the competition and achieve more than market fair share, meetings market segmentAchievements • Project managemento Selected by the General Manager to play the key role of chief Christmas party organiser for the 2015 hotel Christmas party.o Nominated myself to organise back office team building activities. • People management o Trained and offered guidance to Event Coordinators as a sales leader within the hotel and due to having formerly held their role. o Tasked with overseeing the meetings conversion KPI of 48%, I organised and facilitated fortnightly conversion meetings. In these meetings each individual brought their business which was not yet converted, and I gave conversion solution focused guidance on how the member could convert the business. • Financial responsibilities o Used the conversion meeting outcome to forecast meeting banquets and room revenue, and report back to Senior Management. o Guided the team to achieve meetings conversion target of 48%. We achieved by 55%.o Achieved my own meetings conversion target of 48%. Achieved by 61%. o Achieved cross over targeted by closing 52.2% of business on the books for 2016 by 2015 year end o Significantly contributed to the 19.3% increase YOY of meetings banquets revenueo Significantly contributed to the 18.3% increase YOY if meetings room revenue Show less
-
-
Conference and Events Coordinator
-
Oct 2013 - Mar 2015
Responsibilities• Led weekly interdepartmental conference meetings • Personal attendance throughout weddings to liaise directly with bride and groom• Delegation of tasks to conference coordinators and banquets staff• Sold into hotel conference and group accommodation• Discovered client needs and tailored proposals• Followed up repeat business to sales conversion • Drew up and at times tailored client contracts • Event and group accommodation coordination leading up to the conference• Ensured payment was being made as per contract payment schedule • Post event follow up• Created Opera billing accounts and ensured billing was settled at the end of each conference Achievements• Participated in weekly cross training with the Conversion Sales Executive• Lead shared with other IHG properties • Drove sales and increased revenue by setting a personal target of achieving more than 10% of revenue on top of new contracts signed • Drove sales and increased revenue by setting a personal target of achieving more than 10% repeat business conversion (YOY 2013 to 2014)• Reported at Conversion Meetings on a weekly basis • Attended work functions and hosting hotel client familiarisations • Drove sales and maximised revenue by setting a personal target of 10% more revenue and conversion Show less
-
-
-
Sudima Hotels
-
New Zealand
-
Travel Arrangements
-
100 - 200 Employee
-
Conference and Sales Coordinator
-
Feb 2012 - Oct 2013
Responsibilities • Reported to and assisted the Executive Assistant Manager and General Manager • Created and delivered weekly conference sales report to the National Sales Manager • Led weekly interdepartmental conference meetings • Personal attendance throughout conferences to liaise directly with clients • Delegation of tasks to conference, food and beverage staff • Experience in all food and beverage operational departments • Sold into hotel conference and group accommodation • Discovered client needs and tailored proposals • Followed up to sales conversion • Drew up and at times tailored client contracts • Event and group accommodation coordination leading up to the conference • Ensured payment was being made as per contract payment schedule • Post event follow up Achievements • Invited to attend sales calls with the National Sales Manager • Participated and attended the Rotorua local Conference and Incentive breakfast meet-ups • Invited to and represented Sudima Hotels at MEETINGS trade show 2012 and 2013 • Represented Sudima Lake Rotorua at Hitched Wedding Trade Show 2013 Show less
-
-
Education
-
2020 - 2020
Auckland University of Technology
Graduate Diploma in Business, Business/Commerce, General -
2004 - 2009
Rotorua Girls High School
Community
