Experience

MW Consulting, Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Founder, Sr. Principal

  • Dec 2010 - Present

  Maximizing growth and improving business performance for multiple clients by creating, implementing, and streamlining processes – with an SMB focus. Selected Achievements: • Grew business from a $200,000 per year “mom and pop” shop to a $6 million per year company in 4 years. • Conceived, designed, and implemented state of the art software program resulting in 33% increase in production, 15% reduction in inventory levels, and improved customer service levels for a 200+ team of agents. • Reengineered manufacturing processes, increasing production by 6,500 units per month. • Increased retention 28%, and improved CSAT from 2 stars to 4.5 stars in less than 6 months. Show less



Accessory Hut, LLC

• Owner

  • Jan 2012 - Present

  Built E-commerce site from the ground up (project managed 8 -month creation phase & 4-month upgrade phase). Ran all aspects of women’s accessories E-commerce company for 3 years and grew into 30+ team member company (Dev/Tech, Social Media, AdWords, SEO, Web Development, Logistics, Customer Service, Order Processing, and Graphic Design). Streamlined processes to only require approx. 5hrs/wk to manage. Selected Achievements: • Grew business 300% in less than 3 years. • Maintain 90,000+ sku automated, e-commerce website. • Achieved high SEO rankings in less than a year. • Built notable brand by keeping lines fresh/current while maintaining adequate stock levels by sourcing and building vendor relationships. Show less



ALT, INC. / BLPS, INC.

• Corporate Consultant

  • Aug 2008 - Jan 2013

  Provided high-level strategy and management consulting to a CEO and COO for a leading manufacturer with over $24 million in annual revenues. Provided support for all matters relating to the Board of Directors, including scheduling of Board and Committee meetings; taking of minutes; development, coordination and dissemination of materials and reports; correspondence. Selected Achievements: • Wrote, implemented, and maintained policies and procedures for the Company. -Created the Employee Handbook (Policies and Procedure manual). -Created and maintained non-profit 501(c)(3) - Bonded Together, Inc. -Company Training Program (created training manuals for all departments) -Vehicle Standardization Program that included purchasing and decommissioning procedures and decommissioning procedures for the Company’s fleet of vehicles. -Created and implemented the Employee Recognition Program for the Company. -Implemented a Marketing Plan that included restructuring the website and creating sales brochures. -Created job descriptions for all positions. • Solicited and evaluated proposals employing appropriate negotiation, cost and price analysis techniques using SAP/Axapta resulting in year over year cost savings. • Created and maintained a product 1000+ item catalog, website, and promotional items. • Performed continual market analysis, monitor supplier progress and market trends to increase ROI • Achieved lowest possible cost for material, balanced against optimum quality and scheduled needs which resulted in 19% cost savings. Show less



COUNTER CULTURE

• Construction

• Owner

  • Mar 2007 - Aug 2008

  Ran all aspects of retail clothing store with $1,300,000 in annual revenue. Responsible for all buying and merchandising of 2000 sq/ft retail clothing store. Ran promotional ads and coordinated marketing campaigns. Handled customer issues, processed expense reports, and maintained 500 item+ website. Selected Achievements: • Grew business 22% in less than 2 years. • Started ‘Artist of the Month’ initiative that initiated community appreciation for local artists. Ran all aspects of retail clothing store with $1,300,000 in annual revenue. Responsible for all buying and merchandising of 2000 sq/ft retail clothing store. Ran promotional ads and coordinated marketing campaigns. Handled customer issues, processed expense reports, and maintained 500 item+ website. Selected Achievements: • Grew business 22% in less than 2 years. • Started ‘Artist of the Month’ initiative that initiated community appreciation for local artists.



7-ELEVEN, INC

• United States
• Retail
• 1 - 100 Employee

• Sr. Consultant

  • Dec 2004 - Feb 2007

  Provided high-level strategy & management consulting for 78 Store Managers, 10 Field Consultants, and 1 Market Manager for a Fortune 500 company. Streamlined processes for payroll, customer complaints, expense reports, and maintain licensing for 78 stores. Selected Achievement: • Created process for coordinating local quarterly meetings that was used to streamline all corporate meetings. Provided high-level strategy & management consulting for 78 Store Managers, 10 Field Consultants, and 1 Market Manager for a Fortune 500 company. Streamlined processes for payroll, customer complaints, expense reports, and maintain licensing for 78 stores. Selected Achievement: • Created process for coordinating local quarterly meetings that was used to streamline all corporate meetings.



MANNATECH, INC.

• United States
• Food & Beverages

• Team Supervisor

  • Jul 2003 - Dec 2004

  Responsible for managing 10-12 Customer Service Representatives, a Floor Lead, and Communications Coordinator in fast-paced environment. Handled escalated calls that include customer complaints and concerns, and act appropriately to resolve any problem. Provided weekly feedback and additional training to team members. Give every representative coaching and weekly feedback of their individual performance. Selected Achievement: • Created process for departmental forecasting for to help meet service level, scheduling, and real-time adherence monitoring using CentreVu and Avaya. Show less



DST Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Unit Manager

  • Apr 2002 - Jul 2004

  Responsible for maintaining a Transfer Agent relationship with multiple mutual fund clients based in various states throughout the country. Managed all administrative processing and incoming call volumes for each client. Responsible for all corporate reports and queues being completed on a daily basis. Worked with each client so they remain SEC compliant, and audit shareowners’ accounts to ensure they are accurately updated and maintained. Handle escalated calls from shareowners and brokers, and respond appropriately to resolve any problem. Selected Achievement: • Created training program for all transfer agents resulting in better support for mutual fund clients. Show less



ADT

• United States
• Security and Investigations
• 1 - 100 Employee

• Inbound and Outbound Team Manager

  • Mar 1996 - Apr 2000

  Responsible for managing 18 Emergency Dispatch Operators and 20 Customer Service Specialists in Fortune 500, fast-paced environment. Handled escalated calls that include customer complaints and concerns, and act appropriately to resolve any problem. Provided feedback and additional training to all associates as the need arises. Give every operator coaching and weekly feedback of his or her individual performance. Selected Achievement: • Promoted from entry level Customer Service Specialist to Management in less than 2 years. Show less