Experience

CircuitMess

• Croatia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Experience and Social Media Specialist

  • Oct 2022 - Present

  Handling customer inquiries and providing effective solutions to their concernes or issues.Conducting customer for interviews to gather feedback, identify areas for improvement and enhance the overall customer experience.Developing guides for the DIY electronic devices to assist customers in building, using and coding them.Produce videos showcasing product features, turorials, and testimonials. Planning and executing the company’s social media strategy. Creating engaging and relevant content across different social media platforms. Show less

• Customer Experience Specialist

  • Oct 2021 - Oct 2022



The European Correspondent

• Netherlands
• Media Production
• 1 - 100 Employee

• Social Media Assistant and Video Producer

  • Mar 2023 - Present

  Creating copy and visuals for social media channels covering the Balkans’ section in the European Correspondent newsletter. Researching stories and producing videos on different topics from around the Europe. Creating copy and visuals for social media channels covering the Balkans’ section in the European Correspondent newsletter. Researching stories and producing videos on different topics from around the Europe.



Human Rights Pulse

• United Kingdom
• Writing and Editing
• 1 - 100 Employee

• Volunteer

  • Jan 2022 - Present

  Producing educational videos making topical human rights issues practical, engaging, and accessible. Working on Youth Education Project. Producing educational videos making topical human rights issues practical, engaging, and accessible. Working on Youth Education Project.



Budicool d.o.o.

• Zagreb, Croatia

• Customer support

  • Feb 2021 - Oct 2021

  Responding to client inquiries. Social media management. Administrative jobs. Responding to client inquiries. Social media management. Administrative jobs.



24sata

• Croatia
• Media Production
• 100 - 200 Employee

• Office Administrative Assistant

  • Jul 2019 - Oct 2019

  Administrative assistant to editor in chief. Updating documentation, corporative correspondence. Administrative assistant to editor in chief. Updating documentation, corporative correspondence.