Experience

BETDAQ

• Ireland
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Risk and Compliance

  • Jun 2019 - Present



AvaTrade

• Ireland
• Financial Services
• 300 - 400 Employee

• Compliance and Fraud Manager

  • Oct 2015 - Mar 2019

  -Responsible for the verification, maintenance and monitoring of all AML/CDD/KYC/Fraud information relating to the AVA's customers-Work with Management and the Head of Compliance to identify, review and implement process improvements-Assist with investigations of potentially fraudulent activity on customer accounts and work to resolve the on-going maintenance and development of a robust control environment ensuring that all risks are appropriately managed and operational losses are minimised-Monitoring of PEP's and Financial sanctions screening processes-Oversight of regulatory reporting including EMIR, DCCT transactions-Additional ad-hoc Compliance tasks



Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Senior Operations Analyst- Transfer Agency

  • Jul 2015 - Oct 2015

  -Interacting with fund principals and their investors-Managing international client relationships-Assist with the controls of the FATCA automation process.-Assist in the workflow process for FATCA classifications.-Providing periodic reports and feedback to senior management -Adhere to Transfer Agency procedures and policies in line with regulations globally and DB policy-Assist with processing of investor related activity and tracking of investor static data -Interacting with fund principals and their investors-Managing international client relationships-Assist with the controls of the FATCA automation process.-Assist in the workflow process for FATCA classifications.-Providing periodic reports and feedback to senior management -Adhere to Transfer Agency procedures and policies in line with regulations globally and DB policy-Assist with processing of investor related activity and tracking of investor static data

• Back Office Manager

  • Dec 2010 - Jul 2015

  Providing leadership in the Customer Service team including: supervising and coordinating activities to guarantee an excellent service to the clients. Actively contributed to identifying initiatives, system improvments and process improvments. Creating KYC profiles, reviewing customers documents. Performed high level KYC investigations and reporting to all customers.Processing and activating customer trading accounts (using monetary platforms to manage operations on customers’ accounts). Reviewing refund requests identifying the multiplie accounts in order to minimize any fraudulent activiyy, bonus abuse and money laundering. Authorizing and completing refund request via credit cards and bank wires. Reviewing new accounts before crediting the FTD and new account bonus. Reviewing received charge-backs and contacting Customer Support in order to resolve the disputes. Communicating with the internal or external departments of the company in order to process and resolve customer's queries (IT, Finance, Compliance).



M&J Gleeson

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Account Clerk and Credit Control Specialist

  • Jul 2007 - Dec 2009

  Responsible for invoice processing, payments and bank reconciliations and general office administration duties. Responsible for Matching Supplier Delivery Dockets to Goods Receipt Notes. Posting of Supplier invoices and Credit Notes. Coding and Batching Invoices. Stock system and stock taking: monthly updating stock balances with any stock adjustments. Assisting in regular stock counts. responsible for Weekly payroll for 60 staff. Responsible for Allocation and reconciliation of cash and lodgments. Achieving cash collection targets. Preparing and sending direct debits to the bank. Reviewing customer accounts



Meridian Global Services

• Ireland
• Software Development
• 1 - 100 Employee

• Office Administrator

  • Aug 2006 - Jun 2007

  - Sorting of documents (receipts) and processing them for VAT- Analysing invoices and receipts- Amount of money from invoices- Inputting data on the system - Sorting of documents (receipts) and processing them for VAT- Analysing invoices and receipts- Amount of money from invoices- Inputting data on the system



P.P.H Vitbis

• Sales and Marketing Specialist

  • Dec 2004 - Mar 2006

  - Taking plans to sell Christmas decorations and to realize those plans- Getting new customers and making deeper relationship between customers- Preparing trade offer for national and international customers- Conducting negotiations contracts and making the rules of those contracts- Making analysis how many contracts have been done- Cooperating with logistic branch- Posting of Supplier invoices and Credit Notes- Preparing documents to make settle with other companies - Taking plans to sell Christmas decorations and to realize those plans- Getting new customers and making deeper relationship between customers- Preparing trade offer for national and international customers- Conducting negotiations contracts and making the rules of those contracts- Making analysis how many contracts have been done- Cooperating with logistic branch- Posting of Supplier invoices and Credit Notes- Preparing documents to make settle with other companies