On-board Shop Manager

• Nov 2022 - Present

On-board Shop Manager

• Oct 2021 - Sep 2022

Business Owner

• Apr 2017 - Dec 2021

Camping Africa offers 4x4 travel in Southern Africa for individual travelers who use our travel services. Our passion and strive is to ensure that the client wishes are taken into consideration with regards to various factors such as time and budget, the level of travel comfort and highlight they want to experience. Duties include: Up-dates on tour packages Tour Sales Working with travel platforms Liaising with local suppliers & agents in Europe Sales & Marketing Administration Hotel Inspections & educational trips to Botswana, Mozambique, Namibia, South Africa and Zambia Service Improvement etc.

Brand Ambassador

• Jan 2021 - Sep 2021

Fine Jeweller / Jewellery Assistant Manager

• Oct 2019 - May 2020

During the World Cruise I worked with upmarket guests and high-end products such as Chopard, Bulgari, Omega, Longines, TAG, Mont Blanc, EFFY, Damiani, Pomellato etc. Awards: Highest Retail Achiever award on World Cruise 2020 Duties include: Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences. Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items. Preformed daily tasks in sales, sale promotions, payment and exchanges policies. Consistently met my short and long-term targets. Helped management to identify workflow issues and find solutions. Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items. Consistently met my short and long-term targets. Offering outstanding customer service. During the World Cruise I assisted the Excursion Team with city/land excursions and translations for the guests on board.

Public Relations Officer & Management

• Sep 2015 - Dec 2018

Dealt with upmarket travel clients, luxury 5-Star safari lodges and hotels in Southern Africa. Duties include: Collaborate with sales force to achieve corporate goals. Travel Package updates. Ensure projects are appropriately staffed for meeting project requirements. Monitor employee productivity and optimised procedures to reduce costs. Supervised completion of financial paperwork and tracking reports. Developing and supervising the production of PR material, including photographs, multimedia programs, publicity brochures, and promotional videos. Promoting community relations through various events such as exhibitions and international travel fairs. Dealings with customer queries, complains and travel bookings. Hotel & Lodge Inspections in Botswana, Mozambique, Namibia and Zambia.

Brand Manager

• Dec 2016 - Jun 2017

Involvement in launching new brand and introduction of jewellery collections to existing/new retailers in Southern Africa. Duties include: - Sales - Marketing - Brand building in South Africa and in Africa - Staff Training - Merchandising and merchandising training - Events / launches - Stock taking & stock ordering - Promotional work - Building relationships with clients - Administration - Customer service and complains etc. Involvement in launching new brand and introduction of jewellery collections to existing/new retailers in Southern Africa. Duties include: - Sales - Marketing - Brand building in South Africa and in Africa - Staff Training - Merchandising and merchandising training - Events / launches - Stock taking & stock ordering - Promotional work - Building relationships with clients - Administration - Customer service and complains etc.

Shop Manager

• Sep 2014 - May 2015

Held the position as a temporary Shop Manager and I was responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Duties include: Setting up store for the day trading Managing and training staff in store Merchandising Co-ordination of the team Managing wages and salaries of staff Stock control Administration Deal with customer service issues etc. Held the position as a temporary Shop Manager and I was responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Duties include: Setting up store for the day trading Managing and training staff in store Merchandising Co-ordination of the team Managing wages and salaries of staff Stock control Administration Deal with customer service issues etc.

Shop-in-Shop & Merchandising Manager - Thomas Sabo, Nomination and Georgini Jewellery Brands

• Oct 2013 - Aug 2014

I got involved with the Shop-in-Shop concepts, set up of new store opening and overseeing all the merchandising & sales training in South Africa. I got involved with the Shop-in-Shop concepts, set up of new store opening and overseeing all the merchandising & sales training in South Africa.

Brand Manager and Merchandising Manager

• 2005 - 2013

Involved in the Thomas Sabo brand launch and roll-outs into stores and retail shops in South Africa and neighbouring African countries. Duties include: Overseeing Sales Sales & Marketing Launch of new collections (twice a year) Co-ordinating events and shows/fairs Managing 11 sales employees Sales training nationally Merchandising training Recruiting and securing new clients Managing call cycles Stock-holding / stock orders Budget planing Customer service & inquiries Attending International shows etc.

Sales & Marketing Executive

• Jan 2003 - Nov 2003

During my employment I was responsible for the sourcing of new business, liaising with existing clients and setting up marketing deals. Duties include: Managing and track bookings Sales visits Establish new business avenues Building up the international market Contribute towards local travel stories Press trips with Travel Editors Produce, edit and prepare presentations & marketing plans Negotiate rates with existing and new suppliers Manage corporate accounts Deal with customer service issues and inquires Develop and update media contact lists & special projects Monthly reports and providing general support to the management team

Owner - Exclusive Lingerie Import

• 1997 - 2002

The products were supplied to exclusive lingerie shops such as big retail outlets like Stuttafords, Edgars and Truworths in South Africa. Duties include: Preparing presentations & training manuals Direct Sales Advertising Marketing strategies Product launches Administration Service improvement & Customer queries In-store training & merchandising etc. The products were supplied to exclusive lingerie shops such as big retail outlets like Stuttafords, Edgars and Truworths in South Africa. Duties include: Preparing presentations & training manuals Direct Sales Advertising Marketing strategies Product launches Administration Service improvement & Customer queries In-store training & merchandising etc.

Sales Consultant, Payot Area Manager & PA

• 1995 - 1997

I worked with some of the oldest cosmetic houses such as Payot, Decleor and Carita. Gucci perfumes and other new international brands such as Bulgari and Hermes Perfumes were also added onto my portfolio. I was also involved in the first actual launch for Bulgari and Hermes perfumes in Cape Town, South Africa. Duties include: In charge of retail outlets in the Wester Cape New store openings Promotional Work Sales & Marketing Recruitment & training of new and existing staff Merchandising Achievements of monthly targets and budgets Product launches nationally Sales figures & budget planing Customer service & inquiries Assisting Management with smooth running of the daily business etc.

Restaurant Hostess / Waitress / Event Co-ordinator

• Apr 1992 - Dec 1995

Awards: 1994 Top 3 Employees of the Year Duties include: Assist F&B manager in achieving deadlines Managing the restaurant staff and kitchen staff Organising the replacement of soiled table cloths and Napkins Receive the most “Smiles” (per our hotel rating system) and thank you notes by showing attention to detail while performing customer service such as greeting, taking table reservations, assisting with bookings and menu translations Complete tasks per customer request Serving every customer as a VIP Serving meals and setting tables for private in-room dining Housekeeping duties including vacuuming, cleaning windows, dusting and bathrooms Organising and managing various hotel events Maintain floral bouquets by watering or replacing shriveled flowers on prominent display throughout the hotel