Experience

TERA GROUP EUROPE

• Lithuania
• Wholesale
• 1 - 100 Employee

• Ecommerce assistant

  • Jul 2023 - Present

  - Responding to customer inquiries via email and providing assistance regarding products, orders. - Uploading new products to the website, updating product listings, correcting errors, and ensuring accurate pricing. - Processing returns and exchanges, including issuing refunds or replacement products as needed. - Resolving occurred issues, generating and providing necessary documentation. - Generating advertising reports. - Other assisting tasks - Responding to customer inquiries via email and providing assistance regarding products, orders. - Uploading new products to the website, updating product listings, correcting errors, and ensuring accurate pricing. - Processing returns and exchanges, including issuing refunds or replacement products as needed. - Resolving occurred issues, generating and providing necessary documentation. - Generating advertising reports. - Other assisting tasks



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• AML Investigator

  • Jun 2021 - Feb 2023

  - Identify and review high-risk customers, including politically exposed persons (PEPs) and individuals or entities in high-risk jurisdictions. Analyze financial transactions, account activities, and customer behavior for potential signs of money laundering or suspicious activities. - Customer Due Diligence (CDD). Conduct thorough background checks on customers and entities to ensure they align with Know Your Customer (KYC) regulations and compliance standards. - Gather information from various sources, including internal databases, public records, and external resources, to enhance understanding of transactions and customer backgrounds. - Utilize specialized software and systems designed for AML compliance to assist in monitoring, analyzing, and reporting suspicious activities. - Stay updated on the latest AML regulations, trends, and techniques through ongoing training and professional development. - Train and mentor junior AML investigators, sharing knowledge and expertise to enhance the team's overall effectiveness. - Maintain a high level of ethics and integrity while handling sensitive financial data and making critical judgments about potential financial crimes. Show less



Peek & Cloppenburg

• Retail
• 200 - 300 Employee

• Customer Service Specialist

  • Oct 2018 - Jun 2021

  - Pay careful attention to customers needs, inquiries, and concerns. Provide detailed information about products, including features, specifications, pricing, and availability. - Create visually appealing arrangements in store by organizing merchandise displays and ensuring proper presentation to guide customer attention. - Handle returns and exchanges, following company policies and ensuring a smooth and hassle-free experience for customers. - Develop a deep understanding of Peek & Cloppenburg products, including clothing lines, accessories, and seasonal offerings, to effectively assist customers in their purchasing decisions. - Operate and manage both cash registers and POS systems to facilitate accurate transaction processing and provide efficient customer service. Show less



H&M

• Sweden
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2018 - May 2018

  - Provide timely and friendly assistance to customers both in-store and through phone calls. Address and resolve customer complaints, issues, and inquiries. Work to find suitable solutions that align with both company policies and customer satisfaction. - Develop a deep understanding of H&M's products, including clothing lines, accessories, and seasonal offerings, to effectively assist customers in their purchasing decisions. - Handle returns, exchanges, and refunds according to H&M's policies. Assist customers with the process, ensuring a smooth and hassle-free experience. - Engaged in continuous improvement programs, including company training related to brand and product specification, customer service enhancing courses, and sales abilities improving. - Process cash and card transactions accurately, ensuring proper reconciliation at the end of each shift. Show less