Monika Persaud-Hill
Account Manager at TEC Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Valerie Collins
Monika joined my team when Riverbed acquired OPNET Technologies. Monika was amazing; she was able to hit the ground running with all the new systems and Riverbed order process. Monika was assigned some of the toughest Sales People and did her job with extreme professionalisms and always with a smile. She had a way of working with Sales people who didn’t want to follow the process for getting their orders booked, she would guide them and had the ability to get them to see things her way (which was the right way) to get their orders processed. Whenever Monika had any down time she would always reach out to other team members to see if they needed help. Monika would be an asset to any organization and it was my pleasure to work with her. One of the best team players!
Kirk Winkler
Monika worked for me for well over ten years at OPNET in Sales Operations handling some of the most challenging, nuanced and difficult parts of our business outside the United States. Monika learned the business and grew significantly over the years, developing an expertise in handling the international business and becoming the internal subject matter expert. Monika is very hard working, focused on her job and committed. She also is willing to learn, adapt and change to the requirements of the business. Anyone looking for a seasoned professional in an operational role in a diverse, international business would be extremely well served by Monika in this area, and I would highly recommend serious and close consideration for her for any such position.
Valerie Collins
Monika joined my team when Riverbed acquired OPNET Technologies. Monika was amazing; she was able to hit the ground running with all the new systems and Riverbed order process. Monika was assigned some of the toughest Sales People and did her job with extreme professionalisms and always with a smile. She had a way of working with Sales people who didn’t want to follow the process for getting their orders booked, she would guide them and had the ability to get them to see things her way (which was the right way) to get their orders processed. Whenever Monika had any down time she would always reach out to other team members to see if they needed help. Monika would be an asset to any organization and it was my pleasure to work with her. One of the best team players!
Kirk Winkler
Monika worked for me for well over ten years at OPNET in Sales Operations handling some of the most challenging, nuanced and difficult parts of our business outside the United States. Monika learned the business and grew significantly over the years, developing an expertise in handling the international business and becoming the internal subject matter expert. Monika is very hard working, focused on her job and committed. She also is willing to learn, adapt and change to the requirements of the business. Anyone looking for a seasoned professional in an operational role in a diverse, international business would be extremely well served by Monika in this area, and I would highly recommend serious and close consideration for her for any such position.
Valerie Collins
Monika joined my team when Riverbed acquired OPNET Technologies. Monika was amazing; she was able to hit the ground running with all the new systems and Riverbed order process. Monika was assigned some of the toughest Sales People and did her job with extreme professionalisms and always with a smile. She had a way of working with Sales people who didn’t want to follow the process for getting their orders booked, she would guide them and had the ability to get them to see things her way (which was the right way) to get their orders processed. Whenever Monika had any down time she would always reach out to other team members to see if they needed help. Monika would be an asset to any organization and it was my pleasure to work with her. One of the best team players!
Kirk Winkler
Monika worked for me for well over ten years at OPNET in Sales Operations handling some of the most challenging, nuanced and difficult parts of our business outside the United States. Monika learned the business and grew significantly over the years, developing an expertise in handling the international business and becoming the internal subject matter expert. Monika is very hard working, focused on her job and committed. She also is willing to learn, adapt and change to the requirements of the business. Anyone looking for a seasoned professional in an operational role in a diverse, international business would be extremely well served by Monika in this area, and I would highly recommend serious and close consideration for her for any such position.
Valerie Collins
Monika joined my team when Riverbed acquired OPNET Technologies. Monika was amazing; she was able to hit the ground running with all the new systems and Riverbed order process. Monika was assigned some of the toughest Sales People and did her job with extreme professionalisms and always with a smile. She had a way of working with Sales people who didn’t want to follow the process for getting their orders booked, she would guide them and had the ability to get them to see things her way (which was the right way) to get their orders processed. Whenever Monika had any down time she would always reach out to other team members to see if they needed help. Monika would be an asset to any organization and it was my pleasure to work with her. One of the best team players!
Kirk Winkler
Monika worked for me for well over ten years at OPNET in Sales Operations handling some of the most challenging, nuanced and difficult parts of our business outside the United States. Monika learned the business and grew significantly over the years, developing an expertise in handling the international business and becoming the internal subject matter expert. Monika is very hard working, focused on her job and committed. She also is willing to learn, adapt and change to the requirements of the business. Anyone looking for a seasoned professional in an operational role in a diverse, international business would be extremely well served by Monika in this area, and I would highly recommend serious and close consideration for her for any such position.
Experience
-
TEC Services
-
United States
-
Facilities Services
-
1 - 100 Employee
-
Account Manager
-
Oct 2021 - Present
-
-
-
The Matworks
-
United States
-
Wholesale Building Materials
-
1 - 100 Employee
-
Supervisor of Account Management
-
Aug 2020 - Oct 2021
-
-
Sales Manager
-
Jul 2015 - Aug 2020
• Identify growth opportunities for assigned accounts and routinely engage in opportunities to build relationships.• Utilize ERP systems to maintain account records, process orders, create and provide customers with proposals by costing materials, supplies, labor; and actively follow up on open proposals. • Utilize Computer-aided design (CAD) to modify, and analyze drawings to provide customers with estimates/proposals for upcoming projects.• Utilized best practices and available tools to sell product and Installation in order to achieve company goals.• Actively develop relationships with key decision makers and periodically attend client meetings to validate opportunities.• Advocate on behalf of clients, to internally escalate any concerns and reasonable requests; understand internal resources needed to help resolve hurdles with clients’; proactively assess, clarify, and validate customer needs on an ongoing basis; assist customer with requests or issue escalations, as needed; enlist necessary support and resources to drive resolution on the issue.• Support Accounting/Operations Department with escalated requests for necessary payment (i.e. order entry, purchase order issues and outstanding invoices) and proactively communicate with customers regarding escalated billing issues, disputes and information. • Provide process improvement recommendations that can enhance the overall business relationship with clients; determine a course of corrective action and resolved problems; coordinated the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.• Proactively educate clients on current opportunities, new products and promotions that align with company business; proactively caution key accounts and consistently probe for future plans or changes. Show less
-
-
-
Riverbed Technology
-
United States
-
Software Development
-
700 & Above Employee
-
Sr. Order Management Represenative
-
Oct 2012 - Jun 2015
• Manage order process for sales representatives, processing both revenue and non-revenue orders (peoplesoft) in the North and South West territory regions as well as daily global order activity for AT&T and EMC, with orders ranging in price from $1,000 to $2,000,000 per order, according to companies revenue recognition standards. • Ensure that revenue recognition service level agreements are met through auditing, contract review and adherence to trade compliance regulations. • Daily liaison with various Sales, Manufacturing, Legal, Credit, Billing, Logistics and Tax departments on issues pertaining to order acceptance and revenue recognition. Provide expertise on status of transactions and troubleshoot bottlenecks. • Daily account maintenance in CRM (Salesforce.com) to update opportunities and order process. • Provide logistics support to navigate various shipping requirements with domestic and international transactions. • Conducted high-level conversations with channel partners and distributors on order status as well as lead times, inventory and logistic requirements to ensure complete customer satisfaction. • Coordinate with Credit, Legal, and Manufacturing departments to achieve on-time order processing and shipment goals. Show less
-
-
-
OPNET Technologies Inc
-
bethesda, MD
-
International Sales Operations Manager
-
Aug 2000 - Oct 2012
• Collaborate with Sales and key Functional leaders to develop and maintain optimal operational infrastructure to support International expansion, sales, goals and training. Served as a team lead and mentor. • Manage International Sales Operations to include processing of orders (softrax) and generating complex invoices and shipping documents requiring strict attention to detail, due to various geographical billing, shipping and VAT requirements for each individual country. • Member of strategic team responsible for International contract management that developed and designed an internal application to streamline, expedite and facilitate legal agreements for the approval of new and renewed resellers. Provided approval to Sales Team members on their draft Reseller Agreements. Conducted ongoing software training and education on Reseller Agreement development to Sales Team. • Conduct oversight of international sales to assure compliance with company policies, procedures and contractual obligations. • Pursued collections on all: Value Added Reseller (VAR) and any accounts delinquent for more than 90 days with dollar account values of over $ 100,000. • Support the International Sales team in all aspects of daily international operations. Serves as a point of contact on International inquiries for order information from sales staff, resellers and customers. • Accustom to a fast-paced environment where 70% of sales are received at the end of each quarter. Show less
-
-
-
North American Network
-
United States
-
Public Relations and Communications Services
-
1 - 100 Employee
-
Manager of Finance and Administration
-
Feb 1996 - Aug 2000
• Worked closely with President and CEO to ensure organizational financial profitability and sustainability while overseeing Finance Department activities. • Implemented client invoicing and collections mechanisms. Drafting of A/P checks, reconciliation of monthly vendor and bank statements, constructed detailed financial reports for analysis and decision making. Cost management. Performed payroll activities. • Member of Sr. Leadership team responsible for expansion and initiation of a New York location to include network connectivity, hiring and space build out. Remotely managed operations for NY site. Show less
-
-
-
Walter Reed Army Medical Center, Office of the Center Judge Advocate
-
Washington D.C. Metro Area
-
Legal Clerk
-
May 1990 - Feb 1996
• Drafted a variety of legal documents to include: Wills, Living Wills, Separation Agreements, Power of Attorney Statements, Litigation Reports, General Court Materials, Court Martial Charge Sheets as well as transcribed court proceeding. • Conducted extensive research on applicable legal reference materials and sources to assist Attorneys with case investigations and legal proceedings. • Answered the office phones and performed various secretarial duties as assigned. • Drafted a variety of legal documents to include: Wills, Living Wills, Separation Agreements, Power of Attorney Statements, Litigation Reports, General Court Materials, Court Martial Charge Sheets as well as transcribed court proceeding. • Conducted extensive research on applicable legal reference materials and sources to assist Attorneys with case investigations and legal proceedings. • Answered the office phones and performed various secretarial duties as assigned.
-
-
Education
-
Prince George's Community College
Legal Assistant/Paralegal
Community
