Experience

Simply Group Financial

• Financial Services
• 1 - 100 Employee

• Collections Specialist

  • Apr 2021 - Present

  Negotiate settlements outside the normal guidelines utilize credit bureaus deletions, negotiate payment arrangements over longer span of time than normal and close accounts with cetin guidelines. • Realized monthly targets on the level exceeding 100% on a monthly basis. Negotiate settlements outside the normal guidelines utilize credit bureaus deletions, negotiate payment arrangements over longer span of time than normal and close accounts with cetin guidelines. • Realized monthly targets on the level exceeding 100% on a monthly basis.



Gatestone & Co.

• Canada
• Financial Services
• 700 & Above Employee

• Financial Service Representative

  • May 2020 - Present

  Contacted with customer to solve outstanding payments issues. Provided financial advices on telephone to attain customer satisfaction. Tracked customers by using skip trace technique. • Supported customers in addressing financial objectives by managing debts and other financial problems. Contacted with customer to solve outstanding payments issues. Provided financial advices on telephone to attain customer satisfaction. Tracked customers by using skip trace technique. • Supported customers in addressing financial objectives by managing debts and other financial problems.



Reliance Home Comfort

• Canada
• Consumer Services
• 700 & Above Employee

• Account Receivable Agent

  • Feb 2019 - May 2019

  Maintained the balance of transactions by following-up debtors to recover payments of overdue accounts. Modified information on computer system to keep records of communication with debtor. • Realized monthly target with worth up-to 25k by rendering exceptional services. Maintained the balance of transactions by following-up debtors to recover payments of overdue accounts. Modified information on computer system to keep records of communication with debtor. • Realized monthly target with worth up-to 25k by rendering exceptional services.



Optima Communications International Inc

• Customer Service Representative

  • Aug 2018 - Oct 2018

  Achieved maximum level of satisfaction by promptly responding to telephone calls and email inquiries. Delivered service-related information to enhance customer experience. • Earned Certificate of Achievement for being an Outstanding Administrative. Achieved maximum level of satisfaction by promptly responding to telephone calls and email inquiries. Delivered service-related information to enhance customer experience. • Earned Certificate of Achievement for being an Outstanding Administrative.



TLScontact

• 1 - 100 Employee

• Deputy in Passport Return Office/ Customer Service Representative in Visa Application Office

  • Mar 2017 - May 2018

  Managed passport return department to achieve predefined targets. Delivered exceptional services to accomplish customer’s contentment. Processed visa applications, documentation, biometric data collection, data entry, control, and passport return process to streamline operations. • Assisted around 15K people in Schengen visa application process by serving as a deputy in Passport Return Office to improve inventory sped up-to 30%. Managed passport return department to achieve predefined targets. Delivered exceptional services to accomplish customer’s contentment. Processed visa applications, documentation, biometric data collection, data entry, control, and passport return process to streamline operations. • Assisted around 15K people in Schengen visa application process by serving as a deputy in Passport Return Office to improve inventory sped up-to 30%.



Marks & Spencer Simply Food

• United Kingdom
• Retail Groceries
• 1 - 100 Employee

• Operations Supervisor

  • Mar 2013 - Feb 2017

  Achieved operational targets by setting goals through effective coordination. Hired and trained employees to increase workforce capacity. Liaised with supply chain teams to meet production requirements. Contributed to inventory SKU system, MPR, and manual inventory counts to maintain stock level. Served as operational supervisor to participate in planning and program delivery procedures. • Supervised group up to 60 staff members to accomplish sales targets. Achieved operational targets by setting goals through effective coordination. Hired and trained employees to increase workforce capacity. Liaised with supply chain teams to meet production requirements. Contributed to inventory SKU system, MPR, and manual inventory counts to maintain stock level. Served as operational supervisor to participate in planning and program delivery procedures. • Supervised group up to 60 staff members to accomplish sales targets.



General Directorate of National Roads and Motorways

• Administrative Assistant in Department of Public Tenders and Government Procurements

  • Apr 2012 - Dec 2012

  Composed contracts and annexes to secure the interests of both parties. Conducted public procurement procedures to resolve multiple issues. • Played a significant role in tracking archived system to work on special project. Composed contracts and annexes to secure the interests of both parties. Conducted public procurement procedures to resolve multiple issues. • Played a significant role in tracking archived system to work on special project.



Municipality of Krakow, Urban Infrastructure Office

• Administrative assistant to the Project CARAVEL / CIVITAS II

  • Oct 2007 - Mar 2012

  Coordination and preparation of seminars regarding issues of sustainable transport, Assistance in the organization of marketing activities promoting sustainable mobility, Cooperation in the implementation of the concept of sustainable mobility education in schools and enterprises, Cooperation on editing of the CARAVEL project website for marketing activities, Mobility Forum meetings organization, Conducting surveys for the implemented activities, Evaluation of actions based on the results of the survey in consultation with the Technical University of Krakow. Show less