Experience

Infinum

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Office assistant

  • Jan 2022 - Present

  Zagreb, Croatia



Law firm Buterin & Posavec

• Business Secretary

  • Oct 2017 - Jan 2022

  Zagreb, Croatia



Hotel Esplanade Zagreb

• Croatia
• Hospitality
• 1 - 100 Employee

• Concierge

  • Feb 2016 - Oct 2017

• Service Specialist

  • Sep 2009 - Feb 2016

   Key responasbilities:  organization, coordination and supervision of students work in the banquet department  participation in organization process  people development, coaching and training, motivating others by example  work in Le Bistro (one of the restaurants at the Esplanade Hotel) • here I have developed a strong sense for strategic preparation, awareness for customer needs, active listening, empathy and problem solving  extensive experience in servicing… Show more  Key responasbilities:  organization, coordination and supervision of students work in the banquet department  participation in organization process  people development, coaching and training, motivating others by example  work in Le Bistro (one of the restaurants at the Esplanade Hotel) • here I have developed a strong sense for strategic preparation, awareness for customer needs, active listening, empathy and problem solving  extensive experience in servicing customers, both in-person and by telephone  superior communications skills in dealing with customers, co-workers, and employee  meetinng and greeting arriving guests and bidding them farewell as they leave  reviewing the arrival list daily and assisting in preparing and distributing welcome amenities  attending promptly to customers' inquiries and assisting them with their needs  logging the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention  promoting all the facilities of the hotel and knowing the surrounding areas when asked for direction  planning and conducting group and function rundown meetings  assisting in any other duties when required by the Front Office Manager