Monika Matelionyte
Quality and Training coordinator at BetGames- Claim this Profile
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Russian Professional working proficiency
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English Full professional proficiency
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Lithuanian Native or bilingual proficiency
Topline Score
Bio
Experience
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BetGames
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Lithuania
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Software Development
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1 - 100 Employee
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Quality and Training coordinator
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Apr 2022 - Present
Developing and preparing training materials,Planning, developing, coordinating, promoting, scheduling and conducting training programs. Demonstrated skill in delivering training and facilitating learning experiences, both virtually and in-personKnowledge of techniques and strategies in conducting needs and tasks analysisPreparing and implementing quality assurance policies and proceduresEnsuring that standards and safety regulations are observed
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Betgames.tv
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Sep 2020 - May 2022
Presenting live games in English, that are broadcasting all around the globe. Following strict rules while presenting live games. Always looking presentible, confident and smiling. Keeping up date with the latest rules and games added. Ability to maintain calm under pressure, ability to speak English without reproach, with proper intonation and emotion.
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Membershop
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1 - 100 Employee
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Client Management Specialist
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Sep 2019 - Sep 2020
Delivering a comprehensive service to enquiring customers, managing a large number of incoming calls and emails, keeping a record of customer interaction and details of actions taken, communicating with internal teams to discuss sales targets, generating sales leads, building sustainable relationships where necessary. Delivering a comprehensive service to enquiring customers, managing a large number of incoming calls and emails, keeping a record of customer interaction and details of actions taken, communicating with internal teams to discuss sales targets, generating sales leads, building sustainable relationships where necessary.
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Deichmann
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Germany
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Retail
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700 & Above Employee
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Sales Consultant
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May 2019 - Sep 2019
Recommend and select products for customers based on their individual needs, describe products and explain their benefits and uses to potential customers, communicate with customers in person, by phone and by email to understand their needs, maintain a working knowledge of the company's various products and services. Maintaining a clean, beautiful and cozy environment. Recommend and select products for customers based on their individual needs, describe products and explain their benefits and uses to potential customers, communicate with customers in person, by phone and by email to understand their needs, maintain a working knowledge of the company's various products and services. Maintaining a clean, beautiful and cozy environment.
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Education
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Mykolas Romeris University
Bachelor's degree, Communication and Media Studies