Monika Labuzikova
Training and Client Success Coordinator at IncrementOne- Claim this Profile
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Bio
Credentials
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Digital Marketing
BrainStationMay, 2023- Nov, 2024
Experience
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IncrementOne
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Canada
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Business Consulting and Services
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1 - 100 Employee
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Training and Client Success Coordinator
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Oct 2022 - Present
- Coordinate and run public and private trainings to maximize the experience for our attendees and allow our trainers to excel. - Responsible for the analysis and reporting of profit/loss for training business. - Administration of the Corporate Discount Program, which includes registering attendees in Eventbrite; adding registered attendees names to the corporate tracking sheet; preparing a monthly summary of ticket usages and sending lists to clients. - Manage schedules and communications, including the updating and management of the Booked Calendar, and the set up and support function of the MS Teams-Teams Channel and Members. - Upload public and private training attendees to the CRM, while optimizing and analyzing key indicators on a regular basis. - Responsible for the maintenance of the CRM which includes addressing inquiries and questions; verification of client accounts and industries; and manual additions to the CRM when needed. - Explore training analytics for opportunities to improve the experience. This includes understanding and continually improving the training customer journey and analysis and sharing of training feedback survey results. - Fulfill requests for marketing collateral and supplies as required for trainings, workshops and marketing events . - Support strategic sponsorship activities, by managing and organizing sponsors. Show less
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Scotiabank
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Canada
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Banking
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700 & Above Employee
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Senior Customer Experience Associate
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Nov 2021 - Oct 2022
-As a Senior Customer Experience Associate at Scotiabank, I was responsible for delivering exceptional service and fostering strong relationships with clients. I consistently exceeded customer expectations by providing personalized financial solutions and resolving complex inquiries in a timely and efficient manner. -Leveraging my extensive knowledge of banking products, services, and digital platforms, I guided clients through their financial journeys, ensuring they had a comprehensive understanding of their options and empowering them to make informed decisions. -I actively contributed to the development and implementation of customer-centric initiatives, collaborating with cross-functional teams to enhance processes, streamline workflows, and improve overall service delivery. -Compliance and risk management were paramount in my role. I maintained a strong understanding of regulatory requirements, ensuring adherence to policies and procedures to protect client confidentiality and safeguard their financial information. -Through my analytical skills and keen attention to detail, I identified customer needs, recognized opportunities for upselling and cross-selling, and presented tailored recommendations to optimize their financial well-being. -By staying abreast of industry trends and emerging technologies, I continuously expanded my knowledge base to provide innovative solutions and deliver an enhanced customer experience. -I thrived in a collaborative environment, building positive relationships with both internal stakeholders and external customers, and serving as a trusted advisor for their financial needs. -During my tenure, I consistently achieved high customer satisfaction ratings and received recognition for my commitment to delivering exceptional service and driving results. -I am proud of my contributions to Scotiabank's customer experience goals and look forward to leveraging my expertise in future endeavors. Show less
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Abercrombie & Fitch Co.
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United States
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Retail
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700 & Above Employee
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Brand Representative
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Jun 2021 - Oct 2021
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories. - Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow. - Anticipated customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction. - Happily guided customers through the process of successfully finding their ideal styles. Show less
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TAYLLOR & COX
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Czechia
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Business Consulting and Services
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1 - 100 Employee
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Training Coordinator
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Feb 2020 - Mar 2021
- Coordinate and oversee comprehensive training programs, ensuring alignment with organizational goals and employee development needs. - Conduct needs assessments to identify knowledge gaps, skill requirements, and learning objectives, tailoring training solutions accordingly. - Collaborate with subject matter experts and internal stakeholders to design engaging training curricula, materials, and e-learning modules. - Manage logistics and scheduling for training sessions, workshops, and webinars, ensuring seamless delivery and participant engagement. - Monitor and evaluate training effectiveness through assessments, surveys, and feedback mechanisms, implementing continuous improvement strategies. - Cultivate relationships with trainers, vendors, and internal teams to optimize training offerings and ensure high-quality delivery. - Facilitate training sessions, leveraging effective instructional techniques to maximize learning outcomes and participant engagement. - Collaborate with cross-functional teams to develop and enhance training programs, keeping abreast of industry trends and best practices. - Stay updated on the latest developments in training methodologies and technologies, applying innovative approaches to enhance training effectiveness. Show less
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Education
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2014 - 2019
Ekonomická univerzita v Bratislave
Engineer's degree, Corporate Economics -
2021 - 2021
Tamwood Careers College
Diploma, International Business and Management -
2018 - 2019
Università degli studi Roma TRE
International exchange program, Business Management
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