Experience

Cygna Labs

• United States
• Computer and Network Security
• 1 - 100 Employee

• Product Operations Specialist

  • Apr 2023 - Present



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Vital Product Operations

  • Jul 2018 - Apr 2023

  - Preparation of offers, monitoring the accounts and close cooperation with customers. - Building strong, long-lasting relationships with customers. - Updating the internal database and recording history of accounts. Keeping track of customer activity. - Completing and preparing documents related to PO's. - Internal processing of customer orders. - Providing non-technical support for business partners and customers - Working closely with technical engineers to provide necessary information about customer and their accounts (Salesforce ticketing system, Data Validation Team - DVT) - Working with tools like BMC Remedy and Salesforce to update the database. Show less



CSS Corp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vital Product Operations (Europe, APAC, CALA, MEA region)

  • 2014 - 2018

  - Creation of new product and renewal quotes for ROW customers (Europe, CALA, APAC, MEA region) - Obtaining PO's and processing them according to company procedures. Checking and following on invoices. - Prepared reports based on the received data on the activity of customer accounts. Maintaining internal database and tracking customer accounts activity. - Managing, updating, archiving of e-mails and documents - Prepared revenue reports (weekly, monthly) - Close cooperation with DVT (Data Validation Team) - Built long-lasting relationships with Business Partners Show less



Longview Care Home, Turo

• United Kingdom

• Care Assistant

  • 2012 - 2013