Experience

Heathrow Express

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• Sales & Service Specialist

  • Nov 2014 - Present

  Pro-actively selling Heathrow Express products to new customers and securing existing custom.Generating sales to defined targets.Providing exemplary customer service consistently convert enquiries into sales.Involve with the recruitment team and help with the process and interviews for new employees.Deputise in the absence of manager and act as a point of contact.Certificate for successfully completed Disney's approach to quality service 2020 Pro-actively selling Heathrow Express products to new customers and securing existing custom.Generating sales to defined targets.Providing exemplary customer service consistently convert enquiries into sales.Involve with the recruitment team and help with the process and interviews for new employees.Deputise in the absence of manager and act as a point of contact.Certificate for successfully completed Disney's approach to quality service 2020



Marshalls, Estate agency

• Property Manager

  • 2013 - 2014

  Managing properties in excess of one hundred sixty.Liaising with and instructing contractors on maintenance works, insuring deadlines are met and correctly followed.Quality checking of work carried out by contractors and updating systems.Reviewing contractors invoices and issuing payment.Making sure all contractors are recalled for any outstanding work to be done.issuing and monitoring quotes, making sure all of the quotes are accurate.Liaising with internal sales division, act as a liaison between tenants and property owner.Dealing with customers queries promptly and effectively.



The Crown Estate Office

• Office Manager

  • 2011 - 2013

  Dealing with internal and external customers through phone calls and emails.Chasing for payment and processing invoices.General office administration as preparing general correspondence, faxes and photocopying.Providing administrative support for all Finance department, scheduling meetings for managers and booking rooms.Creating files and updating records on our system Dealing with internal and external customers through phone calls and emails.Chasing for payment and processing invoices.General office administration as preparing general correspondence, faxes and photocopying.Providing administrative support for all Finance department, scheduling meetings for managers and booking rooms.Creating files and updating records on our system



Thames Valley Police

• Law Enforcement
• 700 & Above Employee

• Child Abuse investigation unit

  • 2010 - 2011

  Conducted checks on personnel researching using in-house databases and systems General office administration Contributed to the presentation of performance management information Dealt with confidential data for preparation of reports and sharing of information

• Data Researcher

  • 2010 - 2010

  Provided research capability for BCU Performance Team by retrieval, research and analysis of data to assist with driving forward performance for the team. Compiled and presented reports/statistics in respect of performance information Monitored and collated data and associated information in support of crime reduction and performance improvement levels

• Police Enquiry Centre 999 Officer

  • Jun 2009 - Sep 2009

  Liasing with Stakeholders,managing the caller to ascertain the best course of action.Prioritising of the Call, firm decisive action. Taking responsibility,multi tasking across several IT systems.Making decisions under intensive pressure Liasing with Stakeholders,managing the caller to ascertain the best course of action.Prioritising of the Call, firm decisive action. Taking responsibility,multi tasking across several IT systems.Making decisions under intensive pressure



HSBC plc

• Spain
• Banking
• 1 - 100 Employee

• Customer Service Advisor

  • 2006 - 2009

  Frontline customer facing role, dealing direct with the Public. My responsibilities were varied but included multi tasking customer enquiries which required strong interpersonal skills. When I was working for the Bank, I also handled large quantities of money , which required mathematical dexterity as well as very strong attention to detail.Dealt with people of different nationalities. Frontline customer facing role, dealing direct with the Public. My responsibilities were varied but included multi tasking customer enquiries which required strong interpersonal skills. When I was working for the Bank, I also handled large quantities of money , which required mathematical dexterity as well as very strong attention to detail.Dealt with people of different nationalities.



Czech Retail Franchise

• HR Support Officer

  • 1997 - 2005

  Provided administrative support for all HR department and employees, provided background check on new employees.Responsible for recruitment, training, interviews. Provided administrative support for all HR department and employees, provided background check on new employees.Responsible for recruitment, training, interviews.